PetSmart is renowned as the world's largest pet supply and services retailer, providing a vast range of over 10,000 products for various pets including dogs, cats, birds, fish, reptiles, and small animals. Customers appreciate the store's fast and prompt service, as well as its competitive prices. Many find the staff helpful and knowledgeable, making it a great place to get answers to pet-related questions. However, experiences can vary. One customer had a disappointing grooming experience, stating their dog's cut was uneven and poorly done, leading to a refund. Despite this issue, they noted the importance of customer service and hope for improvements in grooming standards. PetSmart also offers convenient options like online shopping with quick local pickup. While the store is praised for its wide selection and services, there are occasional concerns about product quality, such as dead wheatgrass for indoor cats. Overall, PetSmart remains a popular destination for pet supplies and grooming, with many satisfied customers and a few areas in need of enhancement.
We have two large pups who are used to their only groomer for 9 years..our 100lb is pyr/border Collie, so very challenging... They did a great job!
May 2024
Loved the store. Fast, prompt service. Great prices. Seante was enchante and needs some monogrammed products. Even with buying an aquarium i got to play underdoor fingerchase with one of the wonderful kitties!
May 2024
We go there to get wheatgrass for our indoor cats, and the quality lately has been poor. The last time, the grass on the shelves was mostly already dead or close to it.
