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July 2023 by Harold Houghtaling
Crooks just like all the rest
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October 2022 by Angela Luce DiMeglio
They have policies in place saying you can’t drive outside of a 25 mile radius, and you must rent for at least 3 days. Doesn’t make any sense to me.
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December 2021 by Gigi and Sav
Called on Saturday and spoke to Mike and he gave me a price which was reasonable and I wrote prices down. Well today is Tuesday Dec, 22, 2021 and his rate went up by $30 dollars and was very rude when I said I spoke to him friday and you gave me a different price. So his rate went from $$59.00 a day to $89.00 a day with a 3 day min . He got mad when he told me that It was $89.00 + $9.00 with his insurance which equaled $99.00 dollars a day and I said no its $98.00 correct he said no its $99.00 I guess he was mad at me for saying the truth and said do you need a car or not and hung up on me. *Scam company! STAY AWAY and rent from Enterprise and Hertz to save You from the scam . And was charging 20% tax on the rental car !Hope they pay taxes NYS.
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December 2021 by Gregg Pugliese
Used car dealerships, didn't have what I need at this time, the salesman was friendly, did push and answered any questions I had.
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October 2021 by Margaret Tuioti-Miller
My car stopped working. I was desperate and in need of a car for work and getting kids to school. The pictures they show on their site is not at all what they actually have for rent. I got charged just over $500 for a Chevy Cobalt for a week. It wasn’t like a new one, it was older and feels like it’s on it’s last life line. They really charge a lot and it’s not even worth it. Don’t let them prey on your needs or situations. It’s not even worth it. Definitely find another company to rent from. That’s what’s on their site, but you’ll get a version of that.
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September 2021 by Shirley McCrory
Rates are way too high.
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May 2021 by Hardwick Tyrone159
Great place just bought my car there
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January 2021 by Mark Schepetin
Owner is dishonest and overcharges. Tank is not full when a customer picks up their car.Owner adds on bogus charges after customer initially signs contract.Hertz and Enterprise both are within 1/2 mile. They rent new cars, unlimited miles, and often less expensive than Sensible, which rents 11 year old cars with only 100 miles per day.
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September 2020 by Karliann Zmiyarch
I’ve never written a negative review, but I am disgusted. I called September 10th to rent a 12 person van for my wedding. They were very nice and professional at the time. I tried to pay over the phone, they said no I could pay at pick up. They said I just needed to provide insurance and license info ANY time prior to pick up. I called to provide the info and confirm the pick up time. They said they couldn’t find anything on my reservation but said they were looking, from the
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September 2020 by David R.
My experience with "Sensible" leads me to suggest you'd be sensible to steer clear of them. I've be renting vehicles worldwide for over 50 years but my experience with them was the most odd one to date - in FIFTY years. The man to whom I spoke started asking all kinds of questions about my reason for the intended rental. Questioning, the likes of which I'd never experience anywhere before. In the end he would not rent to me. No particular reason was given. He did not go so far as to ask my race, sexual orientation or anything like that but I suspect he was put off by my foreign accent even though I've a resident of this country for over 40 years. A most unfortunate, uncomfortable experience.
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February 2020 by Michael T.
Never rent a car here. The owner is dishonest and he will rip you off in a heartbeat. The cars are pieces of junk
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September 2019 by Jean K.
Unfortunately I had a negative experience here. The woman on the phone who took the reservation was very nice. I needed a car for Saturday night. The young man when I picked up the car was SUPER nice!! I was on the phone with my mechanic (car problems) and he was patient, kind just a really nice man. He said they were not open Sunday so I had to bring it back on Monday. The car was sort of a junker and dirty on the outside (clean on the inside) which wasn't a problem for me as I only needed to go to HUDSON and back. So I bring the car back Monday am (I filled the tank to full even tho it wasn't given to me completely full). Then a new man (the owner?) tells me I have to pay for two days because they are closed on Sunday. NO ONE told me that even tho he said his wife did and he has NO idea because he wasn't there. She didn't tell me that. He was really belligerent and rude. Also... when I walked out the door with the car they gave me NO paperwork. Strange as most car rentals send you off with tons of paperwork. It was a horrible and unsettling experience and I'll never be back and don't recommend this place.
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August 2019 by John Crispell
Very reasonable. They beat the big places
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July 2019 by Zeek Bower
Great people. Very understanding and nice. I would definately recommend them and use them again.
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June 2019 by Sherry Bell
They worked with us in every possible way and very understanding thanks and I would definitely recommend
