May 2022 by Dale S.
Impossible to directly call customer service directly. You have to ask for a department and I asked for the Customer Service desk and it puts you in an endless loop of "How can I help you? Tell me what you're calling about? What department are you looking for?" Just bloody AWFUL!!!
September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
April 2021 by Marilyn May
I stood around for half an hour waiting for an employee to get off the phone. I asked another employee for help and she said it's not her department and walked away. I was prepared to pay CASH for a new refrigerator but I guess Home Depot doesn't need the business. I will go back to Lowes, at least they acknowledge customers....
February 2021 by Sara C.
Angela & Drew in the Painting Department are amazing. They took care of our painting needs. Very knowledgeable about products. We will definitely come back here with all our home improvement needs !!!
October 2020 by Cheryl Dorney
Isn't the whole idea of curbside pick up to avoid going into the store? Well after 4 to 5 texts including my contact info and a 30 minute wait for my confirmed curbside pick up I had to go into the store when I asked why no response to my curbside text the young man responded I'm too busy the other girl is out to lunch and I'm answering phones. So I guess it's ok to ignore curbside pick up? he then gets my large cart I was hoping to get help with and leaves. if you cant support curbside then dont offer it. I have avoided Home Depot as much as possible since the same store messed up my patio set and charged me 3 different time for the same set over a 5 week period. I'm done with the Depot!
September 2020 by Robyn L.
Don't waste your time, order online in store helpers hate customers treated me like nothing
August 2020 by Jonah M.
Awful experience all around. No one wearing masks or respecting the risk of transmission, and the staff could not have cared less about it. The customer service was simply terrible. The first person I asked barely mustered a grumble at me while simultaneously maintaining an aggressive scowl, after I asked if he was the right person to talk to about where to find something. He then said no he was not, but yet continued to speak aggressively to me about the "possible places" (mind you, Home Depot has hundreds if not thousands of separate pieces of equipment and tools in the section I was looking for) with such a rude and dismissive attitude, acting as though I had just threatened him at gunpoint, that I just walked off in bewilderment rather than get into an argument. When I was FINALLY able to get someone to help me, he was rude, unhelpful and told me there was nothing he could do EVEN though I had a high quality picture on my phone of the drill bit I needed; and I quote "That does absolutely nothing to help me". The straw that broke the camels back, is I called my brother who I was picking it up for, and he found it on the website in stock, IN STORE, in the exact location I was in. Unbelievably unpleasant experience, I will never again be patronizing Home Depot, and would highly advise you save yourself borderline confrontation and profound indifference for your shopping experience, and take your money (and apparently safety, for that matter) elsewhere
August 2020 by Patricia Barth
This store refused to take back a poorly designed defective washer within a week. They have since lost my business (new bathroom, new kitchen).
August 2020 by Christina X.
The lady with long gray hair at return center, she gives out the worst customer service!!!! If you don't have receipts don't try to return anything, she wouldn't even try to scan product! And on top of that, she had terrible attitude!
July 2020 by Dona C.
Father's Day gift to my husband. A grill ordered on June 19. Arrived at store was promised assembly week of June 29. Promised for July 4th. Called the store and put on hold while they checked. On hold.....on hold.....on hold.....Guess what? Called in the 4th. Not even out of the box.
July 2020 by Purple G.
Me and my family went to get carpet great service until we had to put it in the car they said a guy named Mario was going to help us but he did not and we did it by are self so that is why you are getting two star review!!!!
May 2020 by Lars Shafer
They need to replace a certain manager that has poor customer service skills. Was told by home depot online I could return unused flooring to the store in which only the manager could approve and he would not. lost my business!!
May 2020 by Chris B.
Thank you for sending me on a wild goose-chase people at the paint department today. When I came in to purchase a rolling dolly for my new mini-refrigerator, I came in and had no clue where I'd find these. I don't generally come to Home Depot often, but when Lowes pushed me aside (and told me to wait outside "just for the heck of it"), I knew I needed something and I'd check at your store instead. Now, I wish I didn't. The store experience was okay other than the fact that the explanation was convoluted (having them not mention that rolling dollies are kept outside in the greenhouse) and hearing in the garden area at the major back (with them pointing to the general location), I knew something was going wrong. I circled the area known as said "back", but could find no rolling dollies, nor could I find (for the longest time) any Home Depot employee - until much later. When an employee did come to check on questions from customers, an employee found me as I slipped in a question to get the ball rolling. He explained the position, but despite this employee's pointed explanation of "upfront", he slipped in a shortcut (which I thank him quite a bit for) and even helped answer the questions I was having whether it would fit my product. I asked him whether it would fit my mini-refrig (which I later found out it didn't), and although he mentioned there could be some overhang (something I was trying to overlook), I hoped for the best and proceeded up to the registers. I was glad to see this place had self-checkouts. However, I don't think very many customers nor employees realize that there needs to be separate lines for self-checkouts as contrasted to regular aisles. After waiting in line with my product for what seemed like fifteen minutes, I was cut-off by another couple waiting on the alternate checkout line. But when I was finally asked how I was paying (some of the registers are only taking cards), I told the employee who waved me into the register. I had to wand-scan the item in my cart - it would've been too big to pass under the scanner-bed, and had too much plastic around it. That posed a problem. Even though the register was ready to ring up the next purchase, when I ended up wand-scanning it, the computer wasn't ready to wand scan it, getting the laser beam to "begin" didn't happen until the employee-helper came to check on the problem. I proceeded through the register with little problems otherwise. But when I got home with my purchase and tried to install it, like said, it wouldn't fit the area. I was trying to bring my mini-refrigerator off the carpeted floor and hadn't had much to fix it with - so I thought about the dolly idea and how wrong I was. I'll use this idea for a bit - but it'll become a hassle after a while - I'll end up putting this dolly in storage and bringing the area back to it's former self. There's a front "beam" in front of the refrig which makes opening the doors seem impossible - unless I bring the refrigerator to the edge, to which the refrigerator feels like it's going to come off - something i hadn't expected to happen. I can't obviously bring it back for my refund - stores nowadays in coronavirus times aren't allowing returns - even in coronavirus-free homes! However, soon, I'll find some cardboard and see how that helps the situation.
February 2020 by Dave Kanyan
I’m shopping for kitchen stuff. Nice place to take a long long walk. You can get your steps in here.
November 2019 by Steve G.
I moved up to Kingston a few months ago. Home Depot Kingston reminds me of what this chain was like when they first started. The service and friendliness has been very consistent as well as their knowledgeable crew. I have to give an extra shoutout to John in the paint department who is exactly the kind of guy you hope to help you when you know as little about painting as I do. He went out of his way each and every time to assist with product selection and proper application. As a result of these great experiences, I decided to use them for my new kitchen, and Donna in that department seems like one more great find! Thanks Steve now a HD loyalist.
