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July 2024 by Teddy Dutcher
Terrible customer service. Was put on hold twice for 20mins each time, after being told it would be a brief hold. I tried to tell them I just needed quick info and they cut me off and put me on hold. Highly recommend banking somewhere else.
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June 2024 by Honest Opinion
Probably one of the worst run banks In Kingston. Even with two tellers and a manager, there is always a line for teller services. They try to direct you to the ATM, But in this day and age, it’s kind of obvious if You’re waiting on a teller it’s because you can’t use the ATM. And then there were even so stupid to not accept a Check Because they were nervous, it was double endorsed because it was made out With the address below. I said to the manager, don’t worry Deposited it and if there’s a problem, I’m sure it will be resolved. Manager says the problem comes back to the Branch that accepted it so I can’t accept it. This is after waiting online for a teller for 15 minutes even though I’m next online!
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May 2024 by Tyler Haber
It seems no matter what happens here, it takes ages. I’ve never spent so much time waiting at bank than I have at this one. Glad to be done with them
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May 2024 by arroyo anna
Bad service
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November 2023 by Nisar
Worst services. For almost everything you have to either pay or visit branch by getting appointment.
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August 2023 by Mary Reinhart
Great personal experience
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August 2023 by Mike Cammarere
Bill pay would let me use, keeps saying unavailable for hours, app is worthless
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August 2023 by charles tucker
The worst bank in America. Every month they get my SSI benefits and sit on it. Last month I got my benefits on April 29th which was a Saturday. I called and was told Social Services gave it to them on Saturday. Every one knows social services and Social security will not send money to any bank on Saturday, Sunday,nor any holidays. But this Muslim on the phone for 30 Minutes or longer trying to make me believe social services sent my benefits on a Saturday during the afternoon. They pray 10 times a day. But trying to convince me to believe a lie. A shame ? persint
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August 2023 by Tony Rosario
Very nice and helpful tellers
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August 2023 by M M
Rude & racist customer service. Not very knowledgeable at all. I'm very disappointed
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August 2023 by Julie T
Taylor, the bank manager, could not have been more helpful and kind. Having just moved from NC to VT, I found myself in need of a WF branch and drove 3.5 hours to get here. The teller was unable to help and I was going to fail in my quest, but Taylor stepped in and solved my issue. She is a highly professional manager who corrected what could have been a real problem for me. WF is lucky to have her running this branch.
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August 2023 by donna surico
Great customer service. Everyone has been very helpful.
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August 2022 by Shadia Serdah
Worst bank.. I should’ve left along time ago.. but as a customer for over 20 years and former employee I thought being loyal meant something but clearly it means nothing.. I asked for one simple task to be done and they made it the most difficult thing in the whole wide world for no reason. If you can’t do your job then let me know so I could’ve got my debit card somewhere else in the first place because that’s all I was asking for! This bank is a joke!
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August 2022 by Geebalishous Creations
This has been my bank for years! It's always someone different every week I come so they don't get to know you, then the last 2 times I came they've been closed during normal business hours with no reason why no heads up no explanation! I'm at my limit, I'm switching banks to a more reliable one!!! And for those of us that don't have direct deposit driving 45 miles round trip to make a deposit just isn't worth it with a bank right around the corner from me! Time to open up a more convenient bank account at a better bank!!! I stayed loyal to Wells Fargo for 10 years!!!
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August 2022 by mysterious guess
With an appointment I came to know driving 40 miles that it’s closed. This is unprofessional Attitude at its height. No one bothered to inform me that branch is close , I emailed and then made the appointment with banker 3 days earlier.
