-
December 2023 by Steve Tresca
Always a great staff at the Lagrange location. Smiles happy caring staff
-
December 2023 by sheek sheek
Great place I’ve been with them for 29 years now great partners.
-
May 2023 by Nick F.
I went in to day to make a deposit and Mary was extremely helpful and we had a good conversation while everything was being processed. She then went above and beyond to email their Mortgage Loan Officer for me to make everything even simpler for me. thank you mary! (Also they had blue lollipops today so thats a plus)
-
July 2022 by Fia
So rude. You're making credit unions look bad.
-
April 2022 by Barbara Morse
The most professional, friendly and efficient customer service -- whether via phone or in person at the branch. Very impressed by the consistently positive experience regardless of date, time or type of request.
-
September 2021 by Renee' A
Everyone has always been so helpful. I absolutely love this bank. When I call they are always so friendly. Highly recommend.
-
March 2021 by Elaina Garcia
I’ve had an account at this bank for two years now and at first I loved it. But in the last two months they’ve really been getting on my nerves Don’t get an account here it will be a waste of your time and money
-
January 2021 by Shannon Marie
I have to say I love this location. Everyone is so friendly and helpful. The woman who helped me with my car loan made the experience quick and easy. Overall an awesome place to bank!
-
December 2020 by Anna-Marie S.
Great customer service! Marissa was awesome, she was patient as she assisted me with opening a new account. No wait times and COVID compliant.
-
July 2020 by Shannon Macedonio
I have to say I love this location. Everyone is so friendly and helpful. The woman who helped me with my car loan made the experience quick and easy. Overall an awesome place to bank!
-
March 2020 by Alexandra Fernandez
I am writing this review because customer service was not helpful at all on the phone. I have been paying my van lease through HVCU now for over 2 years. I always pay a few cents over the bill payment. Apparently last month the check arrived one day late. It may have been because of a holiday or a delay with my bank sending out the check or the post office had a delay. Either way it was one day late, the first time in over 2 years. I received a letter stating that I had a late fee of $20.92 and that they had reported me to the credit bureau. I called and spoke with customer service which apparently could not do anything to help me. I asked since this was a first occurrence and I've payed over every month plus it was delay that I wasn't even aware of that happened due to the fact that I pay through my bank if they could help me out in some way and they said no...just pay the late fee. I think this is unreasonable and not very " neighborhood friendly." This October when it's time to take out a new lease I definitely will reconsider my bank options.
-
November 2019 by David Anderson
The HVFCU Crew always makes me feel welcome when I visit with my Guiding Eyes puppy, Gifford. We really like both the Lagrange and Hopewell branches for their efficiency and friendliness.
-
November 2019 by Den Niko
The worst upgrade on the new mobile app and it’s technical support & implementation. HELLO if something is working, don’t fix it! What waste of union members money spent on this!
-
November 2019 by Mark Lupo
Convenience
-
September 2019 by Larry Pariseau
Hellen and the crew go the EXTRA MILE. We opened a new business account. When they attempted to check my credit, there was a “freeze”. Frozen from too many incorrect attempts or, a credit lock ?
