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October 2021 by Johnny S.
Citibank DOES NOT CARE about its clients. They can make a mistake and correct without a problem. But when its the customer, even a 25 year one, they JUST DO NOT CARE. Can't wait to change to Chase or BOA. Beware of Citibank and its useless customer service.
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May 2021 by omelette du fromage
This branch is where I opened my account in 1991. Always felt welcome. 16 years ago moved upstate, still bank with Citibank. Just called the branch to ask about depositing a large sum, as I'm selling a house and the closing will wrap after the branch is closed, and Im headed back upstate immediately after. Cassandra let me know there is no limit to deposit size using the ATM, which was my concern, and she advised me to first speak with a personal banker to arrange a new account for the deposit to take advantage of an incentive Citi is offering for new savings accounts. Very pleasant and helpful, thank you Cassandra!
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August 2020 by Jake Caramico
Why haven’t you opened back up yet?????
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March 2020 by Nina S.
I always choose to bank at this branch because the tellers are always so kind and helpful.
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August 2019 by Bob Owens
Every once in a while you come across a special person. Toady I met Ethan, the branch manager in the Citi Bank in Lake Grove and he is one of those people. I had a problem with a Sears Shop Your Way card that has the Citi logo on it. Although the branch was not able to handle the problem and could not access my card info he went out of his way to help resolve the problem by getting the right people on the phone and stayed involved all the way through. Thank you for your help.
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April 2019 by Douglas S.
OK, this branch is a complete joke. My mom who has a very large sum of money in Citibank, wrote my son a check for his birthday. Not having a bank account of his own, I suggested he go to this branch to cash the check. The teller instructs my son that they can't cash a check for a non-member even though it's one of their checks. They suggested he go to another branch. I find it unreal that a large international bank can't cash ONE OF THEIR OWN CHECKS. Shame on you Citibank !
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January 2019 by Adam Frog
I always have a great experience at this bank the tellers are friendly the city gold representative is awesome and the manager always
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October 2018 by Vivek Saxena
All my experiences at this branch have been very pleasant. The staff are very helpful and patient.
