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October 2022 by Sushmita Sah
I bought a pair of leggings but the cashier left the anti-theft sensor attached to the leggings. The next day I went to the store and showed the cashier the bill and the leggings and asked her to remove the sensor. Instead of apologizing, she started arguing. She offered me that I can return the leggings and get a refund, but then she also asked me to be in the big queue. I asked them to call their manager however, they refused to do so. The cashiers were very rude.I have been brought up thinking cashiers are the person who attracts customers by giving great customer service. However, I felt there were no mature and well-behavioured cashiers. They should at least have some sense to apologize, knowing that they were wrong and did a huge mistake resulting in big and bad consequences.I am never going there again!!!Poor Customer serviceNot experienced and Rude Cashiers
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October 2022 by Sushmita S.
I bought a pair of leggings but the cashier left the anti-theft sensor attached to the leggings. The next day I went to the store and showed the cashier the bill and the leggings and asked her to remove the sensor. Instead of apologizing, she started arguing. She offered me that I can return the leggings and get a refund, but then she also asked me to be in the big queue. I asked them to call their manager however, they refused to do so. The cashiers were very rude. I have been brought up thinking cashiers are the person who attracts customers by giving great customer service. However, I felt there were no mature and well-behaved cashiers. They should at least have some sense to apologize, knowing that they were wrong and did a huge mistake resulting in big and bad consequences. I am never going there again!!! Poor Customer serviceNot experienced and Rude Cashiers
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September 2022 by Elizabeth D (Ellie)
Came in to pick up my online order. Had to wait on a long line and this is not the first time. This isn’t the first time, Wednesday there was one cashier, and Thursday there is one cashier and another employee keeps walking away from the cash register. They need to work with a sense of urgency. They don’t care anoint their customers at all. First question they ask is would they like a bag. Not a way I’d like the be greeted. Families with young children and elderly people waiting on line for over 15 minutes. They always look like they don’t want to work. People need to be grateful for their jobs, if not give it to those who need one. A like like this doesn’t take too long. I would know I’ve worked retail as a teenager. Lack of work ethics. What a shame.
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August 2022 by Robert Gluck
Great clothes and prices
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June 2022 by Adriana Balan
so i didn’t know rude employees that stay on their phone and close the dressing room 30min before closing comes with shopping there.
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June 2022 by Sky Downing
They do have decent nice things but the worst customer service. They are rude!
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April 2022 by Shenae Campbell
I'm sure they will blame covid but the clothes in the store look cheaper than normal and nothing is attractive
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March 2022 by Car Wash Slayer
Today just went in to look at stuff and plus my cousins used to shop here all the time. Now I kind of see what all the hype was about. But the store just seems very unorganized. I honestly am not sure about it. But the presentation was ok so 5 stars.
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March 2022 by E C
Julie is an angel she deserves a raise
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January 2022 by Grace
Occasionally, I like to shop here. However, I have no idea what's been going on but I've noticed that for many years their structure has been all over the place. Just messy. It needs a little more feng shui.
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December 2021 by Howard Hendricks
I took my daughter there to shop she found it to be ok mo biggie decent fashions cool winter wear go check them out nice open space to shop good prices for the season.
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December 2021 by Kina Downing
They do have decent nice things but the worst customer service. They are rude!
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December 2021 by Kathleen C.
I was shopping in Smith Haven November 19,2021. I had been to several stores throughout the mall & received little or no service. I stumbled into Forever 21 who was getting ready for closing - but that did not stop them from giving me the best customer service I have received in a very long time. I am used to getting shouted at, "We are closing Ma'am!!!" When I walk into a store close to closing time. Not here!!! I was greeted by friendly associates who helped me pick out a top for my daughter- which I had been shopping for all night for - Finally found it here!!! Kudos to the team & the manager on duty! Super nice, super helpful & the store was so organized & clean! I have to apologize that it took me so long to post! I thought I did the review a month ago but forgot to hit "post" You guys rock!
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November 2021 by LISA JAE Paz
Love this place. My daughter is such a fan. Always clean and nothing thrown where you feel it's a job to shop. You are at your own free will to shop and don't feel pressured to buy.
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November 2021 by Kim C.
Sales associate was extremely helpful, selection is bountiful. Music was a little loud for me but my teenage daughter was enjoying .
