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November 2025 by Sabrina Vitale
Ordered a chainsaw man shirt online for pick up which was supposed to be ready in 3-4 hours. Never received an update after 6 hours so I called to check and the woman who answered the phone said “oh I have your order right here, I’m working on it now” so I asked if it would be ready by the end of the night and they said “it should be” so I headed to the mall to pick up the shirt and when I arrived the person at the counter told me the order was cancelled hours prior and I never received an email confirmation. On top of it they tried to sell me a different shirt in a different size for “30% off” when everything in the store was already “30% off” Had to physically call customer service to get a refund. Unprofessional customer service, I get it’s just hot topic and a bunch of kids work there but this situation was truly unacceptable. Wasted my time and my gas. Happy holidays goths!
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October 2025 by Jackie Viana
Taking my boys to a concert tomorrow. Ran in to get a shirt. Excellent customer service.
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May 2025 by sofa !
Was harassed by one of the workers while I was walking out. My friend was trying to put her newly BOUGHT AND PAID shirt into my bag after we very clearly walked away from the resister and this employee rudely grabbed it while she was in the process of putting it into my bag, putting their hand into my tote. They very condescendingly acted like they were 100% certain we were stealing, pressing us to show a receipt when we did they said ok and didn’t even apologize for this blatantly harassment and profiling us. The rest of the workers were friendly to us as we paid for this shirt, this employee had no business no accuse me of committing a crime. I felt targeted and attacked without an apology. 1/5 stars. If I could put 0, like the number of items I stole I would but there’s 1 for the number of items I FULLY PAID for.
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May 2025 by Allie Fichera
My niece and I went here on a nice little shopping spree for her birthday. Every single person helped us in the store and made her time here so enjoyable! Thank you so much Reggy/Josh, Tory, Angi, & Oshi for making our day! She was so happy to make new friends while shopping…we can’t wait to come back and shop some more! Hopefully you all will be there for some more laughs and to show us what new stuff you guys have :)
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March 2025 by Paul G
Staff is friendly and very knowledgeable.
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February 2025 by Abby Yoches
Josh was so incredibly sweet with helping me out with an exchange. Overall, just a genuinely fun and stress-free interaction. I will definitely be back to this location simply because of the amazing rapport that Josh took the time to build with me! Thank you, Josh! You are fantastic at your job :)
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February 2025 by Phantom Cakes45
Everyone at this place are so nice. Whenever it's empty it's nice to just chat with the employees about our favorite bands.
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January 2025 by Iron Maiden
Nice shirts
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January 2025 by Cassidy D
The workers are always nice and you always get greeted when you come in. They definitely want to help you. Good customer service and not rude
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September 2024 by Nicole Cowan
very unfriendly staff, very judgmental, makes you feel very uncomfortable following people around making it very obvious they are watching them for no reason, while i was in there three people were told their things would be held at the register, making it seem like they were trying to steal all within minutes of each-other. it felt like profiling and it makes me not want to shop there.
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August 2024 by Mick Kelly
Employee was talking about watching YouTube and shows while driving and how they do not see a problem with it. No one helped us. Disorganized layout, even for a HotTopic.
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June 2024 by Sutton Hasher
I found everything I was looking for and the staff was so nice and helped me with everything I needed and i definitely recommend going to this specific one!!!!
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June 2024 by Gerard B.
Went here earlier today and Joshua was so sweet! I was looking for a shirt with a specific size and he even went out of his way to check the shirt that was on display to check if it was my size. Informed me well about all the deals and we even made small talk! I felt very comfortable and he definitely deserves a raise for his customer service skills!
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May 2024 by Sandra Elizabeth Santos
Went it the store the last 10 minutes and Joshua was so kind and even offered to stay extra and played music so I felt the shopping experience and definitely needs to give him a raise for outstanding customer service! Will def come back! Thank you Josh! Plus the drawings were awesome!
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March 2024 by Annika Dunlop
So long story short, terrible experience. First they told me I would get an offer and didn’t add it. So we had to go back to the store to get it. They then gave us the offer but charged us for something they took out of the bag- just a tiring and scamming experience.
