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January 2024 by Bruce Stewart
My wife purchased two pairs of walking shoes with inserts to accommodate recent successful corrective foot surgery, and is very satisfied with the results of the foot measurement apparatus (which is not available at all New Balance stores).
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January 2024 by Louis Scotti
Steve is very knowledgeable of their product line as well as the footcare needs of his customers. As a podiatrist, it is important that my patients get the proper shoe to maximize the benefit of my treatment plan. I have been referring my patients to this store for many years.Dr Louis Scotti
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January 2024 by Alniesha Singleton
The staff there was very patient and extremely helpful!! Thank you Steve and colleague, I truly appreciate your time and assistance!!
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November 2023 by Sue Matsil
I was in the lake grove NB store. Steve was helping me and he was so patient and very knowledgeable about all the sneakers. He had me hop up the computer to get an accurate fitting. It makes a world of difference having a person such as Steve helping the customers. I for one was very grateful. ?
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October 2023 by Angela Deprimo
Hi Steve was excellent.He had such patience I came in with my sister.She has a few issues with her feet.I think we were there over an hour.Never once did he loose his patience.Also I was impressed because I also needed a pair he wouldn’t take care of me until he was finished.Very knowledgeable about the sneakers.I never give reviews but I couldn’t pass Steve.Will always Come back to Nee Balance thanks Angela
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October 2023 by Creme Jockey
For a store that only sells new balance they have less of a selection of them than a place like JD. Ended up getting a cool blue pair there. Everything at the new balance store was gray or black not too interesting. Also overpriced
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October 2023 by lour Diaz
My daughter recommended this New Balance location. I was impressed by their knowledge and the idea of computerized fittings for sneakers is excellent . I bought the sneakers recommended and left the next day for Universal Studios. In one day I walked 18,736 steps and did close to the same for the 3 following days. Sneakers were super comfortable.
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September 2023 by Edward Ramos
Friendly staff, didn't have much in store but they will order anything for you that you see online and still give you the online discount
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August 2023 by Ravi Priyanka
It was a wonderful experience shopping at New Balance. Steve was very professional and gave us good advice as well as top notch service. Definitely go back again!
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August 2023 by Gerald Suhadolink
Extraordinary customer service and a very high level of professionalism I would make a recommendation in a heartbeat.
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May 2023 by John Goleski
Great experience, my GF got a pair of sneakers here and they were a huge help.
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August 2022 by Dewan Shovon
The store is properly organized. Helpful bro’s Over there.nick and jack and the young boy are really taking care of new balence
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July 2022 by Anthony P.
Very Very disappointing! I purchased my new balance 4E sneakers a few years ago.Based on the great treatment & customer service I received then, (Lake Grove store). They measured my foot size on the machine,checked my arch configuration ,tried arch supports in the sneakers I was going to buy! All was good & told my self this is where my go to place will be for all future sneaker purchases! (New Balance - The Lake Grove Store! Now ! Today I went in The NB Lake Grove store showed the young man there(salesman) the sneakers I had on. These samesneakers were the ones I purchased a few years ago. I want these not sure size but 4E width. He stated there is an updated version! He took me to the measuring machine to check size ,but machine would not register. Salesman walked away to help other customers & I kept trying to register my size. Finally he came over started make excuses for the machine not registering. I took that he was giving kind of blowing me off excuse! Then he looked into my sneaker stated 71/2 4E . I believed I needed larger than 7/12 . The salesman brought out a size 8 regular & 81/2 4E! I asked how much are the sneakers he stated $130.00! I laughed but I was annoyed as I going to pay that amount for sneakers that are the wrong size (8 reg) ! Later he brought out the white version. I stated they feel tighter than the one I tried on! He then admitted they were leather. We had also previously discussed that I did not want leather due to less venting & cause more sweating! I asked if he could order the size 8 4E in black! He stated that the 4E doesn't start until 81/2 ! I started to feel like I was dealing with A "car salesman type,so left the store! Reason writing this review as I called NB headquarters & inquired about when the 4E size is initiated in the 81/2 . They stated that was incorrect! I also called the Tanger outlet re: same also stated incorrect! Side note there was another gentleman sales person wandering in front & back of store not really helping anyone seemed in charge ! He never got involved to ask is there a problem! So I guess 1st time a charm ,2nd time a waste of time! Not to return again! Will go to Tanger Outlet for NB sneakers! So much for customer service!
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May 2022 by Gary Gisonda
Very good sales service. New Balance sneakers are the best for me. I walk at least 4 miles every day and need a comfortable and supportive sneaker.
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April 2022 by Heather Pleier
Had a great experience bringing my kids in today. The staff was professional and took the time to really analyze what type of shoes each child should wear, as well as what to avoid.Didn’t try to upsell or pressure- and in the car my daughter declared she wants to buy her next shoes there because it was such a good experience.
