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August 2024 by James
Poor customer service
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January 2024 by Marie Volpe
The buying process was seamless, salesman was a good salesman. But it ends there. The customer service once you have the mattress is a complete disaster. Pray you have no issues with your bed because if you do, minimum of 2 weeks for a replacement. You’ll have no bed until they decide they can get someone to you.
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September 2023 by Don Roulo
Went in looking for a part. Store only sells beds and bedding. Staff very helpful providing us with number for service.
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November 2022 by Meg Bloomberg
Great Customer service. Al was amazing!!
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July 2022 by D Turner
I have made my purchase about a year ago and wanted to wait before sharing the full experience.To start with, the store was very clean, well lit and had a comfortable feeling much like entering the showroom of a car dealership. I was approached by a salesperson fairly quickly and he immediately began with his questions of what I thought I wanted. I was escorted around the showroom and was allowed to sample many different types of mattresses and base options.I never felt pressured into a specific option or like in most cases a higher commissioned item. I was not rushed and the salesperson was very patient. He explained the differences in options, functions and price differences.At the end of the day, I made my selection and purchase and have been very happy so far. All except the price. These beds are definitely the Cadillac of beds so expect to pay more. Much more. I am still making payments however their finance was great and no interest for 5 years which, if I make the minimum payments, it will take that long. Hard to get a great nights sleep until that bill is paid off.
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June 2022 by Amy S.
We were promised delivery of our bed on June 8 th for our new home in Florida. We were just informed that the delivery will be delayed until July 18 when we will be back in NY. We now cannot move into our new house with no bed. It is costing us $2000 for a hotel room. This is the second time Sleep Number has done this to us. I am absolutely livid. We kept ask the salesman about delivery and he assured us our delivery would be June 8 th. No one has reached out to fix this. Never again!
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April 2022 by chris amas
I visited this place because I wanted a new mattress. The sales rep was helpful and informative about my different options with the mattresses they have. Not the biggest fan of the return policy, but I can deal with it. I felt like they weren't being flexible about the sale price. The sale ends on Apr 4, but I need 3 weeks to get the money for the mattress I want. I passed on this sale because I feel they weren't willing to work with my financial situation.
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March 2022 by Kathy Mortensen
The sales person Al was very helpful and courteous, he wasn't pushy or overbearing he was informative and helped a lot in guiding us to the right purchase.
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January 2022 by Jeff Keller
Bob at the Lake Grove store was an amazing person to work with. Notice I said PERSON, not SALES PERSON because he was never trying to sell me, just educate me on the products and what would work best for my needs. He was patient with me and answered all of my questions and concerns and was not pushy at all, even thou he was alone in the store. His character reminded me of Ben from the movie “The Intern”. Highly recommended. Thank you Bob!!
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September 2021 by Joe Uddo
The store was very nice and clean. Russell did a great job explaining all the mattress options and we found one that was perfect for us. It was a great experience overall.
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August 2021 by Ski
The service was fantastic. He was extremely helpful.
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August 2021 by Davis Aragones
Dawn was super helpful and gave us an amazing bed buying experience.
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June 2021 by Cheryl S.
The worst. If there is a problem with the bed, we have no air, there is no support. They want you to trouble shoot your problem and repair it yourself or they give you a repair date way into the future. Where are my husband and I supposed to sleep in the meantime. I'd suggest buying a real bed that can't have these issues. What a mistake!! If you're thinking about it DON'T!!!
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December 2020 by Russell Brooks
Best Mattresses
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November 2020 by Tazrin Hasnaeen
Hmmmm okay
