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February 2024 by Nilda “Esther” Nassauer
We went to upgrade our phones.
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February 2024 by vale Ria
We had a great costumer service her name is Nicole she did a great job very professional and make me and my husband happy with our purchase !!!Thanks again for the great experience !!!
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December 2023 by Victoria Elizabeth
If i could give this location 6 stars, I would! Th experience here was extremely quick. I went in for a trade in on my phone. Rachel helped the entire time. When it was time to pick a phone case, she literally brought all of the options over to me, about 10 different cases! She was so nice! ALL of the team members were so friendly. They made this experience so much better! I have been so happy about my experience that I have told my family about it and they plan on switching to T-Mobile and they are going to go to that loction. They were extremely nice, communicative, and overall it was a good experience.
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November 2023 by M. Sluzynski
Went to T-Mobile today to get myself a new phone plan and a new phone (a Samsung Galaxy S23). I got a promotional price, $5 off for autopaying my bill, and a firm handshake from the gentleman working there, Patrick, who approached me within seconds of me entering the store.I have had a very positive experience in this store and would highly recommend it.
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November 2023 by Thomas Youllar
I just switched to T-Mobile from a different carrier and the deal was great. Ask for Hadi, he was a huge help throughout the entire process. He’s the best. Thanks again Hadi!
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October 2023 by Robert M (911)
I went to Costco and met Hadi at T-Mobile. I expressed my honest horrible service with AT&T while my wife shopped.Hadi gave me several ideas on the best deals to switch to T-Mobile. He did not rush me at all. I returned today, a day later, and spent a great time switching from AT&T to TMobile.Hadi was professional, knowledgeable, kind, relatable and took care of my families needs.I had one question after he left for the night but he answered his phone and worked me through it in minutes.Yes, my wife decided to shop but spent much more money than I did by switching. LolI just wanted to say Good Job and thank you!
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October 2023 by KENNETH ASH
Rude guy in store , wearing a mask no less, can't answer a question, they're raising prices and not telling anyone.
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September 2023 by Andy M.
Ok, just a quick review for the awesome ladies that helped me and my girlfriend over the weekend. We both wanted to upgrade our phones. I called aside to make sure they had what I wanted and they did. So we went in. We were helped by two ladies named Geselle and Rachel. They were both kind, professional, and efficient. They even dealt with some rude ass customer that I almost cursed out myself. So props and thanks to these two employees! Give them each a raise and promotion! Let's go!!!!
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September 2023 by jagoda rajkov
Had the most pleasant experience working with Hadi at Costco/TMobile. He was super knowledgeable and helpful when it came time to upgrade our family plan and phones, explaining the current promotions in detail and answering all of our questions and concerns. Highly recommend him!
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September 2023 by Robert Parise
Hadi at T-Mobile at Costco nesconset was so helpful with the whole process of getting new phones. He spent as much time as we needed setting up the new phones. I would highly recommend him!
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August 2023 by Thomas Viscoso
I was in Costco in Nesconset and decided to add my grandmother to my plan to save her some money and get her away from her previous carrier. Hadi at the T-Mobile counter greeted me promptly and helped me add her and transfer her phone number onto her new phone. I’m very pleased that T-Mobile is now inside of the store and it is my new go to when I want to make additions onto my account.
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August 2023 by Jeff Segal
Hadid was exceptional. He took the time to explain every detail of the promotion to me. How the bill would break down, what my total cost would be. Everything was laid out. The phones arrived as they said they would. There were no surprises. He got on the phone with customer care and made sure everything was resolved before he let me leave the store. I would highly recommend Hadi
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August 2023 by Cathy
Customer Service is incredibly important in the hyper competitive tele-communications industry. My son and I went to the Nesconset Costco not intending to change our phone service. My son needed a new phone charger, so we asked a gentleman at the T-Mobile kiosk. He didn't have a charger to sell us but offered to change our phone service. Normally I would have thanked him and walked away as I had a busy day ahead of me. But, the gentleman, who introduced himself as Hadi, was incredibly engaging so I thought I'd take a moment to hear his offer. Hadi made a very compelling case and we decided to make the change to T-Mobile. The story typically would end there and we would leave happy with a lower mobile bill and great service. But, there was a hiccup with our transition to the new service. This is where Hadi's skills truly shone. Rather than run from the issue, he absolutely took ownership of the problem and worked tirelessly to correct it. In addition, he took the time to explain all the special offers that were available as part of the current promotion to switch to T-Mobile. I was very impressed with the amount of time he spent on every aspect of transitioning to T-Mobile. I am thrilled with my new T-Mobile service and highly recommend working with Hadi - not only does he have exceptional customer service skills but also tremendous technical knowledge, I learned some really helpful things about my phone! I am very happy that I met Hadi and changed to T-Mobile!
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August 2023 by Maria Colombo
We met Hadi at the T-Mobile in Costco, Nesconset. He was such a wealth of knowledge, pleasant, passionate about his job, and it showed through as he helped us make a decision on our new phones. He was so patient and made sure he answered every question we had. I highly recommend working with him. He will make sure you are settled with your purchase from start to finish. He will not steer you wrong. Thanks Hadi!
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August 2023 by Rada Constantin
I’m e new member, Hadi got me to switch from version to T-mobile, company is lucky to have a man like this working for you. he is very knowledgeable. Thank you Hadi? by the way, this is in Costco store.
