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February 2024 by Zhuofu Zhou
The store was very messy had food crumbs all over the floor and chairs were all messed up. The music was loud and I have wait 15min before someone came over to take my order. The wraps were poorly made and the rice was uncooked. Honestly worst location I’ve been to and you’re definitely better off going to the Smithtown location. U guys need better employees and management.
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December 2023 by Rae Oh
Had a 11/10 experience at this Tropical Smoothie Cafe. Not only was the smoothie delicious and fresh, the staff (shoutout to Rachel and Tyler!) truly made my day with their kind compliments, superb service, and friendly attitudes! Looking forward to my next visit here, I always have a good time ?
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November 2023 by Sam McNeilson
Order was made on time and staff were fine but they forgot to put dates on my chia banana boost... it's definitely not the same smoothie without the dates.
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September 2023 by Britney C.
I absolutely love Tropical Smoothie Cafe but I was a bit disappointed in this particular location. The service was quick and my smoothie tasted good but the place is full of fruit flies ! I have been to a ton of other locations and none of them have this problem.
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August 2023 by Semiah P.
I had to call 6 times to place an order for 2 smoothies that were not even done when I got there. When I got there I watched her make 2 of the wrong smoothies and she tried to tell me it was what I had ordered. Meanwhile the other girl was crying on the phone. They either need more staff or they need to retrain who they currently have. I will definitely not be going back there.
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June 2023 by jade mallgraf
I do not recommend ordering food from here and if you do, please check your food WELL before eating it. I ordered a simple Turkey Bacon Ranch yesterday afternoon for lunch and didn't think I had to check my food for mold until I actually tried to eat it and tasted it. Then when I called right after and spoke to someone, they said a manager would reach out to me and they never did until TODAY, only after I had gone back into the store with the sandwich to physically show them last night when I got off work, a full 24 hours later! This is completely unacceptable, serving people food that has already begun to go bad. This is a new store and as someone who worked for and was a head shift leader for both the Port Jefferson location and the Smithtown location for 4 years previously, I'm really disgusted by this, not only by the molded food, but also the poor response time in actually making the phone call back to even attempt to rectify the situation. CHECK YOUR FOOD BEFORE SERVING IT TO CUSTOMERS!!
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June 2023 by Kristin Liotta
Please fire your staff and hire new ones that care about not serving food that will make people I'll.
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May 2023 by Angela Messana
I had the two worst experiences here ! I was excited to try Tropical Smoothie because it was closer than the Smithtown location we go to and always love .Being that it was a new store you would think everything would try to be run the right way . Wrong ! Blaring music that has curses ( can’t bring my young son here ) 2 employees , and the one who was making my daughters wrap ( I couldn’t eat here but she was excited too) was wiping his gloved hands on his pants , joking and making fun of everything . took nothing serious .I swore I would never go back . But she wanted TS again and the Smithtown one was in the opposite direction. . I went there thinking if the sane employee was working I would just walk out . He wasnt there but two other employees that took nothing serious was . Spending more time with their friends that was visiting them than taking my order and making my order . I waited over 20 minutes to leave with no orders ahead of me . The place is gross will never go back unless this owners revamps the work ethic of it’s employees !!! Go to Smithtown Instead !!
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May 2023 by Sam S.
Since I found out this place existed by my job, I've been going there all the time. The staff is truly so friendly and greets you as soon as you walk in. The only issue is that there is always either one or two people trying to juggle everything and sometimes this place gets busy so although I order in advance or go in person in advance the wait is extremely long. They always apologize for the wait. The second issue is I'm obsessed with their buffalo wrap but in this location I do not like it. Every other location the wraps are extremely big and fully loaded with chicken and Buffalo sauce, here the wrap is mainly tortilla and barely any chicken. The last time my wrap was just full of lettuce and 3 pieces of chicken and no Buffalo sauce. The wrap is the size you would give to a toddler, and still left me hungry. So between the wait time and the wrap being extremely small to be paying so much just to eat a tortilla that is something that needs to be worked on.
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April 2023 by Pamela Demirel
This location sucks. We waited more than 30 minutes for our food. There were customers that were complaining that their orders were wrong. They are a mess there.
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April 2023 by Kar Smithtown, NY
This is a new Tropical Smoothie located in the same big area/park lot of the Smith Haven Mall. I think we met the owner or the manager of the store about a week ago. She was so kind and sincere and told us about all the new wraps and smoothies that they're coming out with. They haven't had their grand opening yet. Well... maybe they've had it by now. But the smoothies were delicious and the service was good. The woman (who most likely was the manager) was extremely helpful and nice and I will definitely, no doubt be going back there!!! If you live in this area, there aren't any smoothie places close by. I think they'll do well in this location. Good luck! ?
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April 2023 by Kristi Kelly
Always had a good experience at TS until this location. Both times I’ve gotten a smoothie it has been filled with the largest ice chunks. Never had this issue at any other location
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April 2023 by Kar H.
This is a new Tropical Smoothie located in the same big area/park lot of the Smith Haven Mall. I think we met the owner or the manager of the store about a week ago. She was so kind and sincere and told us about all the new wraps and smoothies that they're coming out with. They haven't had their grand opening yet. Well... maybe they've had it by now. But the smoothies were delicious and the service was good. The woman (who most likely was the manager) was extremely helpful and nice and I will definitely, no doubt be going back there!!! If you live in this area, there aren't any smoothie places close by. I think they'll do well in this location. Good luck! ?
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March 2023 by Kelly Ryan
Always had a good experience at TS until this location. Both times I’ve gotten a smoothie it has been filled with the largest ice chunks. Never had this issue at any other location
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March 2023 by diego echavarria
Waited like 10 minutes just for someone to attend to the person who has been waiting there for 15. I just left, waiting that long is crazy.
