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December 2023 by Ben Buchsbaum
Best customer service around, I would absolutely recommend. Five Stars all around.
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March 2023 by Patrick DeLeon
Customer service is starting to go down.
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March 2023 by Maria D'Amore
Was looking for a mortgage and wound up working with Thomas Henry who is suppodily a "senior" mortgage loan officer. Do not use him. If your application gets assigned to him, request someone else.I would go over a weeks without hearing from him. He would ask the same questions over and over again. He never requested documentation - including my income based repayment letter for my student loans. He said they use the 1% payment rule which is standard. I told him I had this letter stating my payment was much lower than the 1%. He didn't even want to see it. He didn't care that I was still in school. Both of these have been taken into account by other banks last year when I first started looking (had to pause for life changes).Last year I was qualified for a mortage from Ulster Savings when I was making aobut 35% less than I'm making now. And HVCU couldn't seem to find anything for me. I went back to Ulser Savings with Jack Fanning who is far supior.
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January 2023 by Bill Vaculik
Friendly helpful staff.
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August 2022 by Rick Fritschler
Helpfully service.
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July 2022 by Ryan Turf
Very slow approving loans
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January 2022 by james v
Always helpful people
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December 2021 by Danny G
Best bank I’ve ever had the privilege to join. Only a dead beat would put a zero or a one.
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July 2021 by Jorge C
Terrible bank! This was my first time going here and I regret It. From the moment I walked in I felt like I was not welcomed. I regret letting them pull my credit! I applied for a personal loan and was denied because they only lend to US citizens. Yet I had proper documentation to show prof of my legal status. I have had and currently have personal loans and car loans through other credit unions and have never had this issue! Avoid this place! Your better of going to Mid Hudson valley federal credit union! I will never be coming back and will let others know about this. I feel like I was discriminated against. If I could rate 0 stars I would!
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July 2021 by Nicole Otis
I do not recommend this place.
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January 2021 by B Green
I was in Kingston Rehab for 11 months in 2013-2014. But I was 16 real olds for starting with the HVCU for checking and savings (maybe 2003ish.)Anyway very friendly staff every time in Kingston NY. I love it! Two hands up ?!
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November 2020 by George Economides
Very helpful and convenient. The best Walk in hours. They open at until 5 pm on Saturdays, which is unherd of in the industry.
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May 2020 by Jim K.
The customer is always wrong at HVFCU. My elderly mother was taken advantage of when she tried to cash in her CD. She informed them prior to visit, that she was going to take this action. When she arrives, she was informed that the CD WAS AUTOMATICALLY RENEWED. So cheating seniors is your business? When I complained to the arrogant young gentleman handling her account, he replied, "it's in the agreement. You have nothing to complain about." So if you like a credit union that takes advantage of seniors and cheats them of a few dollars, please join. You will get the exact customer service we received. Do not worry, according to Bankrate.com, they are only a three star bank with equity problems. They won't be in business too long with this kind of staff.
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May 2020 by Tom W.
Horrible place to do business with. Due to cov-19 I was emailed that they were going to postpone three payments until everybody's back up on their feet and the lease would be extended three months. Obviously this is helpful until I receive multiple emails and phone calls that now they are only going to extend it one month and I now owe late fees credit reporting issues etc. I spoke to a manager there who not only should not be a manager should not even be an employee the way he spoke. I have since filed a complaint against this company with the BBB and hopefully something can be done as companies cannot tell you one thing and then blatantly lie and do another.
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September 2019 by Carmen Bonne-Annee
This has been my bank since they opened in Lake Katrine in 2009. I have needed their services multiple times from making a simple deposit or withdrawal to getting information on CD's and other loans. I have never been disappointed with the branch. Their dedication and professionalism has been their standards.
