Ulster Savings Bank is highly praised for its excellent customer service and dedicated staff. Customers appreciate the helpfulness and professionalism of employees like Bethany, a branch supervisor who consistently follows up and genuinely cares about customers' needs. She is recognized as a valuable asset to the bank. The staff at the Ulster Avenue branch, including Jesse, Renee, Alexis, Rob, Leslie, and Sabrina, are described as friendly, helpful, and attentive, with many reviews giving them perfect scores. Customers highlight the staff’s willingness to assist with various banking services, from transactions to loans and donations, often going above and beyond expectations. Phyllis is also commended for her effort in retrieving specific deposit information, demonstrating the bank’s commitment to satisfying customer needs. The bank’s knowledgeable employees, like Mr. Wyble, are passionate about their work and focused on customer satisfaction, making the banking experience trustworthy and enjoyable. Overall, Ulster Savings Bank is seen as a caring, community-oriented institution that understands the importance of working with its customers and providing reliable, respectful service. Many clients recommend it for all banking needs and commend the staff for their professionalism and kindness.
Bethany was knowledgeable with what would be the best direction to go and a pleasure to deal with.
August 2025
Visited the 9W Kingston branch and just went into make a withdrawal. Desean was helpful in informing me of my upcoming CD renewing and I said something of account numbers and only seeing the last 4 digits and he showed me where to find the full number on my app!
July 2025
The service like always was efficient,professional and kind. Jesse is my favorite banker.
