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November 2023 by Donnie Williams
The customer service leaves a lot to be desired! Found a jacket that was marked 50% off according to the sign above it. The cashier walked back and saw the sign with me, then called the manager over who refused to sell it for the 50% discounted price, despite acknowledging the sign was hung there. She claimed it was for a different rack. There was no apology for the mix up, no offer to sell it at a discounted rate, I was flabbergasted! I went back and purchased the jacket anyway because I really liked it I just couldn't believe the lack of responsibility for the wrong signage.
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October 2023 by Tyler M
I went in on a busy holiday weekend as it was one of my only chunks of free time. Despite the chaos of holiday retail, the staff was patient, helpful, and accommodating. They took the time to walk me through a few products I needed, and I ended up leaving having accomplished all my goals. Great time, great store. Thank you!
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September 2023 by K O.
Based on other EMS locations, this one was unimpressive and tiny. The stock was geared toward the unprepared traveler (extra layers, socks, ice-climbing gear). I was disappointed at the inconsistency of service.
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August 2023 by Alice Keating
Easy kayak rentals with a convenient launch off the back of the building. It is a great way to get the kids out on the lake to enjoy the mountain views.
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August 2023 by David Gilles-Thomas
Someone like me who's looking for equipment for backpacking, EMS leaves a lot to be desired. It's mostly fashion. Even in this store's downstairs where it's supposed to be more equipment-based, it's still a lot of fashion. And what they do have is limited and expensive. They didn't even have topographic maps for the area. Very disappointing. I remember what EMS used to be like in the '70s and '80s. A great store for backpackers back then. Not so anymore.
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June 2023 by Christopher DeVito
Surprisingly had quite a bit in stock for a relatively small outdoor store. Had some good discounts on North Face as well.
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May 2023 by Theresa L
Definitely agree with the other comments regarding poor customer service. There were barely any other customers in the store on a Saturday afternoon and not one staff acknowledged or greeted us. There were more employees than customers in the store and they were all standing around the cashier area talking to each other. When I went to check out, despite all the employees at the cashier area, it took over 5 mins of me standing in front of them before any of them acknowledged or decided to ring me up. Very awkward experience.
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April 2023 by Theresa L.
Customer service sucks at this location! There were barely any other customers in the store on a Saturday afternoon and not one staff acknowledged or greeted us. There were more employees than customers in the store and they were all standing around the cashier area talking to each other. When I went to check out, despite all the employees at the cashier area, it took over 5 mins of me standing in front of them before any of them acknowledged or decided to ring me up. Very awkward experience.
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March 2023 by Samantha Lynott
Family got great gear there … very friendly & helpful
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December 2022 by CYNTHIA RODRIGUEZ
On 12.4.22, I purchased leggings, a sweater and a pair of socks and T-shirt from this store. The store was not busy, the store clerk unfortunately was careless. The woman at the register was not helpful or pleasant. After my purchase, she left the alarm on my leggings. I don't live near Lake Placid. I was there on a weekend vacation. The inconvenience is that the nearest store is in Albany which is more than an hour away from where I reside. I suggest that customers are careful with purchasing items in this store. When I called the store the store manager apologized for the mistake and told me that I can walk into any other store to have the alarm removed. It's unfortunate that they have to make customers go through this inconvenience.
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November 2022 by Jonathan Maltzahn
Incredibly rude staff, store seemed nice enough but because of the staff we did not stay to look or purchase anything
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October 2022 by Renee R
Large, clean, convenient location. However. If you're expecting the hours posted anywhere to be accurate, the staff to be polite or helpful or know how to fit a pack, or the rental bear cans to last through a three day backpacking trip, you'll need to lower your expectations. Pretty unimpressed with this particular EMS.
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August 2022 by ashley c.
bought a pair of leggings here since it got cold and i didn't have any pants on me. the staff were friendly and the products were high quality. only reason it's getting 4 stars was because the store was quite hot when i went but other than that, it's just like your everyday ems store!
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August 2022 by Rick Hopp
Stores like this rarely exist anymore. I came here 7 years ago and bought the best hiking boots from one of the most knowledgeable shoe professionals ever. Then, today I went back to get new hiking shoes and was helped by Brandon, who now holds the throne as the most helpful shoe professional I have ever worked with. He knows his stuff and took his time to find me the best shoe at the right price. And now I have a new pair of Merrill Moab’s! And I am very happy about it.
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July 2022 by Sean McIntosh
Being from Florida we don’t have any good stores like these. They set me up with some nice hiking gear that I would’ve been forced to buy online otherwise. All associates for friendly and greeted us every time.
