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November 2023 by Molly Merkel
Wonderful shoes and service!! Helped me find the right pair of Hoka running shoes!
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October 2023 by Melanie Heidman
Went in looking for supportive, comfortable shoes for walking around. I was greeted by friendly staff and immediately trusted their opinion. They gave me a few different options and brands to try and I ended up with some New Balances! Also bought a pair of sunglasses. Would totally recommend Fallen Arch!
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August 2023 by B
Bob is a legend, because of his advice my shin splints from running are non-existent. Been shopping here for years and love supporting the store.
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August 2023 by Ben
Bob is a legend, because of his advice my shin splints from running are non-existent. Been shopping here for years and love supporting the store.
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August 2023 by Steve Morris
Bob is very knowledgeable and helpful. He takes as much time as needed to get you in the right shoe.
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May 2023 by Derrek S.
I was going in to buy two pairs of Hokas with my wife and baby. They rudely said I could not come in with my baby in a stroller. Poor customer service. They lost my business.
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May 2023 by paul clayton
Great experience. The staff encouraged me to grab my brother who h stayad outside with his Black Lab. Helpful with the insoles I needed and had Hoka on sale. Will be back.
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March 2023 by Maria V.
I walked in and the salesman made eye contact with me and proceeded to appeignore me for several minutes. I waited at the register and he still seemed to be intentionally ignoring me. While I understand he was talking to another customer, an acknowledgment or "be right with you" would have been nice. He did not acknowledge me until I was at the register after several minutes. He then proceeded to ask me if I knew what I was buying. Good deal on gaiters but won't go back nor recommend because I'm not sure if just poor customer service (or because I'm a woman). Prices were okay- nothing to write home about.
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September 2022 by Victoria Saletnik
Very friendly and great quality shoes. Pricey, but worth it for the quality. Don't come here looking for cheap fashion shoes. Small business and a very sweet owner who took the time to help me and my family find new sneakers.
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August 2022 by ashley c.
loved shopping here! bought a pair of new running/walking shoes since i'm going to college soon and i'll be doing a lot of walking there and the store had a bunch of options. the owners were very kind and sweet and i would definitely come back here again if i ever want to buy another pair of shoes while on vacation!
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August 2022 by Marianne Melmer
Bring a box of popcorn with a great sense of humour and the service will be impeccable! Thanks Bob and Rich for making my shopping experience excellent. Can’t wait to fly with my new Hoka’s! Cheers from your new friends from Winona Ontario ( somewhere between Toronto and Niagara Falls)
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July 2022 by Maddie Conway
I've been meaning to write this review for a while, but here I am, a year later, and the shoes I purchased from the Fallen Arch are still eating up the trails. You all surpassed my expectations (and saved me from worsening knee pain!), not only of the service I received, but the shoes. I was working locally last summer, hiking every day for my job as well as preparing for a longer thru-hike, and the hiking boots I had gave me blisters, were not grippy, and resulted in aching feet. I even started having knee pain, which had never happened before, so on the recommendation of a coworker, I visited the Fallen Arch to look at trail runners. The owner of the store was incredibly thorough when fitting me as well as knowledgeable and just generally approachable. I walked out with shoes I was initially skeptical about but have never looked back. No blisters, no foot pain, grips wet rock like it's nothing. I've put hundreds of miles on them. I have since mentioned your store dozens of times to any of my coworkers or hikers I've talked to who complained about their shoes. And in the past, after the initial visit to get fitted for shoes, I'd buy subsequent pairs online, but not anymore! I will definitely be buying trail runners only from this store for years to come. I LOVE the shoes you sold me! Thank you!
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July 2022 by Efraim Shaw
So glad we stopped by. Bob is an incredible athlete. He has a wonderful selection of shoes and accessories. Thanks Bob. We'll be back.
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April 2022 by Robin Anthony
Always my first go-to for sneaks!!! In and out in 15 mins w an awesome new pair on my feet!
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November 2021 by Patricia Haflich Tharrett
I love this store and the staff are extremely knowledgeable. Although more expensive than your cheaper shoes, you get what you pay for. They fit your needs to the shoe and my feet have stopped hurting. This store and the staff are fantastic!
