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March 2024 by Laura Loeffler
Samantha was great! Explained everything perfectly to me! Property is very clean. I had a very good experience. Thank you Public Storage Lake Ronkonkoma & of course Samantha.
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March 2024 by Nikky Dynasty
First time inquiring about storage units and Samantha gave me the best experience. Very knowledgeable. Amazing customer service, very attentive and patient. Would definitely recommend.
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March 2024 by john valerio
Samantha was great very help and polite! Would recommend.
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March 2024 by Richard Vagel
Come here to pay more and more, month after month, as they keep increasing their rates, look the place isn't bad but this gouging is just an insult to existing customers. If there was a resolution to this I would use my main account but I highly doubt they would be amicable to a resolution. It a shame they find it necessary to change the terms so frequently.
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February 2024 by jessica caceres
Samantha was amazing! Great help! Friendly, answered all my questions. Good experience here thanks to Samantha.
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February 2024 by Phil S.
Excellent customer service
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December 2023 by Michael Da Rocha
Never mind, I need to update my review bases on my experience in Farmingville, not Ronkonkoma. They damaged my property, cut my locks when they said they wouldn’t. I had to make a damage report to my items. They start increasing the rent to current tenants while keeping the same space cheaper for new people. Unreliable. And they lie. Record conversations you have with them as they never keep their word and find tricks to overcharge
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December 2023 by Dean Stuto
Sam and John both helped me. Sam was professional and helped me get my rental started quick. Definitely recommend
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September 2023 by Pasquale Ambrosio
We needed help in securing a large space at the last minute. Samantha was amazing and seemed to make the impossible happen with ease. I and our organization truly appreciate you walking us through the process. Customer service at its best!Many thanks!!!
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September 2023 by marie ortiz
Sam was a great help she fixed my issue that was caused by a representative. She's amazing with customers definitely recommend this
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September 2023 by Paul B.
Samantha at the Ronkonkoma Location went above and beyond during my tenure at Public Storage. She made it a point to go out of her way to help when she could of very easily had done nothing. I wish everyone had her positive - can do attitude. Highly Recommend this location if you are shopping storage facilities.
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August 2023 by Kayla Figueroa
Samantha is absolutely awesome! She helped me out so much with my issuse! Definitely recommend ?
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August 2023 by Nadira Vandeyar
Sam is an awesome person,very friendly and helpful, she also went beyond to help us,we were getting a hard time to sign in and she went above and beyond to help,she feels like family, very amazing person.
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August 2023 by Havek1005
Sam was very pleasant and helpful. Very informed. She made the experience very. Very personable and professional. Which is rare
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August 2023 by Dawn2Dusk
I have usually never had problems with this location, but that’s probably because I’ve never ran into the staff here on account of them never actually being there to help. Today was the one day I had accidentally left the moving cart at my house, under the impression that I could just rent the one that they had there. They started locking it up about a year or two ago presumably because people were stealing them, but I knew there was always the office you could go and ask for them to unlock it.Not only was there no one in the office to actually unlock it or help me get the cart, but when I called the public storage number on the door the representative on the other side said that it “should be open” even though there was no one there. Called the store directly, no answer. I was still there when it was supposed to be open but there was not a soul to help me unlock the cart. Why lock the cart or the garbage container if there’s not gonna be anyone to unlock it there, even during the posted office hours?Temperature control is also absolutely horrible at this location, especially during the summer months. If you expect to keep anything or move anything in cooler temperatures, do not rent out the upper floor because it can get humid very quickly.All the other reviews tout about the great customer service; that is probably true, but only if you catch the lady at the front desk in the hour that she shows up each day. Choose another location.