-
August 2022 by Diane Spangler
I was treated well with a small purchase. Came back for a large one. Never underestimate the value of courtesy and customer service.Another similar business missed out because I was ignored for way too long.
-
August 2021 by Lyle S.
I was buying vinyl flooring from out-of-state and having the shop install it for me. Nicole was incredibly patient in helping me find a pattern that I liked at a price point I wanted to pay. She vouched absolutely for the crew who installed the flooring in two rooms, and they were as good as she said they would be -- dealt very tactfully with a difficult tenant. I could not have asked for more helpful service.
-
August 2021 by Rachel S.
Nicole was great to work with - took our square footage and total budget to work backwards to find the right priced carpet. The installers were GREAT too. Excellent experience!!
-
June 2021 by Donna Zellers
I have had dealings with dozens of employees at various flooring businesses and Nichole Goodman is by far the best individual I have ever encountered. I was having great difficulty obtaining a particular Armstrong vinyl flooring which was discontinued. She spent considerable time and effort and tracked it down quickly. She was very responsive to my phone calls and inquiries and she could not have been more helpful. She has an upbeat, positive and pleasant personality which goes a long way in this field. She is extremely capable, quite personable, a fine professional and an outstanding asset to Custom Carpet Centers in Jamestown, New York. I highly recommend Nichole and this business for all of your flooring needs-you will not be disappointed. Robert Zellers
-
May 2021 by Brenna N.
Wow! Beyond impressed with their customer service! Matt and his team went above & beyind to help us as we were relocating to the area. We're very happy with the quality of the carpet and the installation!
-
March 2021 by Kathleen Brinkman
Just had our upstairs carpeted by Custom Carpet Centers, and it looks and feels absolutely wonderful! What a terrific company with very affordable prices! Thank you, Custom Carpet Center and Nichole!!
-
February 2021 by Linda
My husband and I were looking for flooring for our kitchen and visited 6 stores, big box stores and smaller stores in Chautauqua and Warren County in PA. Stores we visited had staff who were not familiar with the product and in some stores we couldn't find anyone to wait on us. Our last trip to find flooring we decided to drive around Lakewood and Jamestown and look for another store. At this point my husband and I were ready to give up on the flooring.We saw the Custom Carpet Center store and decided to give this project one last shot.Walking in the store was like a breath of fresh air. We were immediately greeted by Nichole Goodman. She was so very nice and listened to the flooring details of our project. She then pointed out samples of the type of flooring we all agreed would work. Ms.Goodman pointed out there was currently a discount we would be eligible for and met with our contractor to discuss the installation. We returned a few days later with the decision to expand our project to the entire first floor of our home.Nichole introduced us to an application where the flooring could be inserted in a digital photo of our kitchen and living room. That is a great tool!The product will be shipped to our home in Warren County PA and we couldn't be happier.Our gratitude goes to Ms. Nichole Goodman for her superior customer service. To the owners of Custom Carpet Center; you have a gem in Ms. Goodman!I have passed her name on to 2 friends looking for flooring and we will be carpeting 3 bedrooms in the near future. Custom Carpet Center and Nichole Goodman !! See you again, soon!Linda and George LoomisPittsfield PA
-
January 2021 by Linda Jordan Loomis
My husband and I were looking for flooring for our kitchen and visited 6 stores, big box stores and smaller stores in Chautauqua and Warren County in PA. Stores we visited had staff who were not familiar with the product and in some stores we couldn't find anyone to wait on us. Our last trip to find flooring we decided to drive around Lakewood and Jamestown and look for another store. At this point my husband and I were ready to give up on the flooring.
-
August 2020 by Kenyon H.
We had carpeting recently installed in living room. The store was clean and well managed . The installation went very well. We would recommend them.
-
August 2020 by Kenyon H.
Bought stain master carpet for living room only. Quality of carpeting was very nice as well as service in store. Installer did a fine professional job.
-
July 2020 by Kim Ammerman
Manager Nicole is fantastic. She searched high and low to find navy blue carpet that was within our budget for our cottage. The carpet and padding exceed all expectations. The room is stunning. Installer Dan was timely, neat and speedy. Go to Custom Carpet Centers in Lakewood, ask for Nicole and tell her Kim and Ray sent you. ;)
-
July 2020 by Pamela Willey
Nicole is super helpful and knowledgeable.
-
July 2020 by Savannah La Grange
We love our new floors! We have a summer cottage near Chautauqua and wanted to replace 15 years of carpeting with wood flooring. Because we close the house down during the winter we were advised that we could not use wood so our wonderful sales person Nicole suggested luxury vinyl plank. We selected CaliBamboo Longboard which is a wide plank, and it looks just amazing. Nicole went out of her way to offer amazing customer service during the Covid-19 pandemic and navigated with us by phone and online. As soon as state regulations would permit, they were able to do the installation and it really looks fantastic. Installer Jeremy artfully arranged the boards so it looks realistic, warm, clean and rustic. He was fast, a great craftsman, and, very, very neat. We couldn’t be more pleased!
-
July 2020 by Desiree Demarte
This store was awesome! Nicole was very helpful and ensured we had our carpet as quickly as possible. The installation was flawless! We are very happy with our experience here.
-
March 2020 by Jessica R.
The manager was very helpful able to order all supply's quickly and set up with great installers they were able to install 4 rooms in a studio apartment in one day. They did leave a mess but said they were going to clean it still waiting on carpet strip but would diffently refer them to others.Thanks for a awesome job.
