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December 2023 by Dan Adams
Great staff , excellent service, and they usually price their products cheaper than their competitors.
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December 2023 by Dana Enders
I am very impressed at the ease of the process that we just went through to lease a car for my sister. Nathan Stancombe was extremely helpful and knowledgeable in all aspects of this process. Buffy was very knowledgeable and extremely helpful in finishing the paperwork to complete this process. Several other people, including the manager, made sure to introduce themselves and ask if we had any questions and tell us that if we ever did to come see them immediately.
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December 2023 by Christy Gaskin
Service center is not upfront about the cost of stuff. If it’s not under warranty, tell us before you do anything. Customer service is the worst here. Go somewhere else.
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November 2023 by donna cometa
we would never bu,y from here again,and we would never buy garbage honda again after the rear wheel support rotted off car and honda had a recall for building garbage,absolute garbage
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November 2023 by Ray Martin
My girl friend sold them a car on 10/23 was told that they would bring the check to us that next day never happened but we where patient and waited for one week and still no check called on 10/31 was told they sent it out in the mail that morning well it's now 11/6 and still no check and the thing is we are only 1 mile from them talk about liar's
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November 2023 by Gina K
Me and my two kids came here for unresolved problems with my Honda pilot, that I bought used about 2 years ago. My Appointment was for 10:30 am, I got there at 10:15 so I wasn't late at any circumstance.When we walked in the door everyone was pretty friendly and I told them what was wrong, and my concerns.I waited till about 1:30pm to ask them if there were any updates. I went up to the lady sitting at the desk and asked her if there was anything, she replied "I'll go see" in a disrespectful way.I waited for someone to come and respond to me and the person that checked me in replied, "It takes several hours for the codes to show up, I told you this at the beginning." He did not tell me this.While I was walking away I heard him mumble to the other worker, "Its not my problem how long it takes." That is extremely frustrating to me.If you work at a car dealership and someone asks if their car is being fixed, it is your problem. Personally, I think if you work in customer service then you should give people updates on whats going on, not sit there on your phone and be rude when someone sits there for three hours without being talked to.I read other reviews and I'm not the only one who feels this way. Maybe when you get multiple bad reviews on your customer service, you should fix it and not reply back and apologize. I stayed there all day, until closing. My car still didn't get fixed. I will be taking my business elsewhere.
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November 2023 by Alice Alessi
I had my oil changed and tires rotated at Jamestown Honda. From check in to check out it was quick, easy, and pleasant. Thank you for having Saturday appointments and coffee.
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July 2023 by Jymie S
Took my down-payment and told me I could come back in the morning to finish paperwork and pick up the car. Came back the next morning and they told me my credit check failed. THEN! They were unable to return my down-payment for 3 days! So, I didn't even have proper time to be able to purchase a car elsewhere before their credit checks hurt my score.
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June 2023 by Kirstin Gleason
I worked with Kevin on a very unique adventure to find a new car fast! We were visiting from Maine and needed a new car before heading back (2business days). Kevin was amazing and walked us through everything. Will definitely consider Jamestown Honda for our next vehicle- no matter what state we are in!
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June 2023 by Jessica Slagle
Kevin made things extremely easy, I barely had to lift a finger. He was professional, knowledgeable, attentive, and dedicated to our overall experience. Super grateful to have worked with Kevin G, and love our new Honda CR-V
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June 2023 by Ashley VanTassel
It was absolutely WONDERFUL working with Kevin, Dexter, and everyone else at Jamestown Honda. I thoroughly enjoyed my experience there! Thanks again!!!
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May 2023 by Carrie Swart
When I was searching for a car nine years ago, the experience at all the places I went to was awful. It felt like they were trying to sell you something and wouldn't give you time to think. So, this April, when I decided to look for a new car, I was dreading it. I wondered if they would make me drive with them in the car while I drove, what they were going to try to upsell me, and how much over MSRP they were going to try to get me for. I looked online and found the exact Honda I wanted here in Jamestown. Jamestown Honda wasn't around for my previous experience, so I figured I would try them. Of course, when you fill out the form to get a quote on your trade-in, they call you immediately. That was the only annoying part because the form asks how you want to be contacted. I checked text, so instead, I got two calls before them texting. I made an appointment, and Kevin G. was my salesman. He was very kind and knowledgeable and gave me space. He allowed me to drive without him (without me even asking), and if he didn't know the answer, he asked someone immediately. The price was listed on the car, and the process was simple, and although they did try to upsell the different warranties, Buffy didn't act upset or offended if you didn't take them. Kevin, Buffy, and the finance guy were all kind and professional. This was my best experience at a car dealership, and I would return for future vehicles.
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May 2023 by Michael Thompson
Made my appointment online and showed up as scheduled. The person said she was too busy for the previous two business days to check so even though I made the appointment, they didn't keep it. Then when I went in for scheduled appointment which was inspection and oil change, they told me my inspection failed for a windshield wiper. I replaced the wiper blades two days before the inspection. This dealership is a con operation run by inept scam artists. Never buying a Honda from here again
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April 2023 by Dana Wright
The salesman acted a bit confused. He had no idea we were waiting for someone to speak with us. He then low-balled me on trading in my vehicle (2017 Civic). For what I was offered, I might as well have sold the car to a junkyard for scrap. I decided to go to Bianchi Honda in Erie, where a salesman approached us the moment we stepped out of our car. Not only was the salesman at Bianchi multitudes more friendly and helpful, but he offered me $4,000 more for trade-in. I will never go back to Jamestown Honda at this point — not even for an oil change.
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March 2023 by bryan newby
We will see, I put a down payment on a truck today. They're going to give it 105 point inspection. They say Monday at latest. If they have everything done, I'll pay the balance if not I'll will still be looking for a vehicle