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November 2022 by Adam C.
Please stop playing games with my heart Luv Toyota. I think when it comes time to make a deal you guys just have ED or something
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October 2022 by Richard B.
Thank you Errik for helping me with the purchase of my RAV4 Prime. Errik was honest, helpful and thorough. I flew from Atlanta to Erie to pick up my car and Errik arranged for me to be picked up and driven to the dealership. As promised there was no markup and all of the paperwork was ready when I arrived. I ran into a problem with my bank's cashier check (not Luv Toyota's issue at all) and the people at Luv Toyota were patient and helpful while I resolved that issue. Errik trained me on the car and helped me configure it as I wanted for my drive home. Then the topper was he reached out to make sure I made it back safely ti Atlanta! It was well worth the trip up to Lakewood and I would be open to buying another car from Luv Toyota and working with Errik Gordon.
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August 2022 by Susan R.
If I could give this business 5+ stars, I would. Best car buying experience! We worked with Erikk Gordon to order and purchase our new 2022 Toyota RAV4 Prime. He helped us order and buy the car. It was such an easy process. He also helped us find a shipper (we live in WA state where it's not possible to buy this car) who was equally as responsive and reasonable (although in the end, we decided to pick it up ourselves). We couldn't be happier with our new car!!! Everything we wanted. Thank you so much Luvs Toyota and Erikk!!!!
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July 2022 by Eric C.
Just purchased a vehicle here, living in WA. They honored the price as msrp during this crazy market. Steven Chambers, sales rep there, is incredibly professional and helpful. He even gave a great recommendation for transport and we got the vehicle in just 2 days, across the whole country! (I'm sure transport varies depending on availability). I've dealt with a lot of sales reps in my time, and Steven is one of the most professional. We were waitlisted for a rav4 Prime since March 2022 and he called us in July 2022 when one arrived. Kelly, the finance manager, is also very helpful in handling all the docs. Not as easy since we live several states over. I definitely recommend Luv Toyota, you won't encounter slimy sales tactics like other dealerships out there.
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June 2022 by Matt Vogler
Friendly and helpful people, they had the part I needed in stock for my 4Runner!
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April 2022 by Michael F.
4/5/2022:My wife and i drove two hours from Pennsylvania to purchase a prius prime and were firmly disappointed about the experience. They did not have any available on the lot which is understandable due to the semiconductor shortages across the world. We then sat down with a salesman(eric) to pre order a prius prime only to be greeted with a 995 dollar bill just to order the vehicle through them because of a "mandatory" environmental protection treatment. It was simply over priced rubberized undercoating and plastic film on some painted parts that the dealership does in house. I asked if it would be possible to not have the treatment and just purchase the car and the salesman said you can option out of getting the treatment but you would still have to pay the $995 for the service!! The sales man said, "no treatment, no prius." I then got up and left. LUV Toyota this automotive situation the world finds itself in will end and people will remember how you took advantage of people through it!
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April 2022 by Jessica Fabiano
LUV Toyota is taking advantage of people due to the high demand for new vehicles. My husband and I went in to enquire about a vehicle and the sales person started trying to push an undercoat/paint and interior package on us before even taking our information. When my husband said he didn't want that they told him he could opt out of the service but would be charged for it regardless. We were also told that Toyota was offering a $1500 cashback incentive so we shouldn't worry, we'd just get $500 instead. My husband asked why he had to pay for extras he didn't want and was told "Look, no package then no Prius!" We said we weren't interested then and the salesman got up without a word and walked away.
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March 2022 by Chris S.
Working with Errik Gordon from Luv Toyota was awesome from Day 0. I put a reasonable deposit down, was given a time frame, and my Rav4 arrived a few weeks early! For those concerned with pricing -- I paid MSRP plus a small add-on fee for some overall protection (rust, interior etc). I was an out of state buyer but Errik and his team made it a pain-free process. Kelly in finance was even able to bet out my credit union! 10/10 -- would absolutely buy from them again -- especially in the crazy market we're in.
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March 2022 by Dan Jenkins
We bought our Rav4 at the Lakewood Toyota. I would highly recommend going here to anyone looking to purchase a vehicle. Our salesman, Steve, was never pushy. He was very patient and knowledgeable to show us how everything worked on the vehicle. There were no discrepancies in any part of the transaction from the first day we ordered the Rav till the day we finalized it and drove it home. The finance office was just as friendly and helpful. From start to finish it was a friendly experience.
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January 2022 by Jesus Serrano
They have actitud there like they ur mom or dad
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July 2021 by Eric Basile
Great dealership, friendly staff, no needless pressure, and they did not offer a piece of that gross Choward’s candy, unlike some dealerships.
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February 2020 by L T.
Now it's nearly 6 qmonths later. Price is now $8998. Big change from $10,300. As of 2/21/2020 and it's sporting new tires (per the website), new seats (I think) PLUS a nearly 13% price drop? All y'all had to do was work with me as if you weren't scammy used car salespeople (big ask, I know lol!) So yeah I'll keep my paid-for 8-year-old, under 90,000 miles car for a long time to come. Btw you guys know the AVERAGE age of a car as of 2010 is almost 12 YEARS, right? That's average. So some are way older than that: "The average age of cars and trucks in the U.S. has hit a record 11.8 years, as better quality and technology allows people to keep them on the road longer." source: Autoblog
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December 2019 by Jayme S.
Purchased a 2020 Toyota Sienna Mini Van $46,000. First my wife went on a Saturday and walked around the lot for 20 minutes and not one sales person came out to talk to her. I went in the same Monday with her and within 2 minutes a sales person was out in the lot asking what i was interested in. Sexual discrimination? When we went in to purchase the mini van. They had my wife transferring our insurance to the new minivan while I was getting a coffee. This was even before the finance manager told us what the final payment would be. Shady... Less than a month later, the wiper linkage on my tundra broke. They charged me $968.00 for a new wiper motor, wiper blades and linkage. When it should have been a $0.50 piece of plastic that connects the wiper motor to the wiper blades. (Watch YouTube) Ripoff!! Go to Buffalo Toyota Dealership where there are more customers and more competition and they can not take advantage of you because they think you are uniformed. If I could I would give them no stars.
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July 2019 by Kelvin L.
I purchased a 2013 FJ Cruiser (Trail Teams edition) with just over 25k miles on it through phone, email, and mail on June 6, 2019 and had the vehicle shipped to Texas. I previously owned the exact same vehicle (year, color, version, etc.) so I was very familiar with what I expected from the vehicle mechanically even though I did not inspect it in person. Mechanically, the vehicle seemed ok, however, what was egregiously noticeable as the car came off the truck was the underbody rust. I had noted what seemed like an excessive amount of rust before when I sold my last FJ but this one was ridiculous. In addition to just about everything underneath from the frame to suspension components there was rust on the tow hitch, the driver side lower latch for the suicide door, and the driver seat bracket. It seemed strange to me that this was not mentioned at all in the several days that passed between when I asked about the car (and the condition) and paid for it. In addition to the corrosion, the car smelled like it had been deodorized but still smelled terrible, like some mix of weird cologne and cigarette smoker. 3 of the 4 tires were also not usable as they had sidewall cracks, which meant the vehicle would fail inspection. Given ALL of these things, I didn't even bother going back to LUV because it was still my own fault for not asking more questions about the condition of the tires and whether there was corrosion underneath. However, the day after getting the tires replaced, but before I could have it inspected, something fell off the bottom of the car and a clunking noise became noticeable. I did not drive this vehicle that much between it arriving and having the tires replaced so it wasn't like I went and did something that could have broken the car. Upon hearing the noise (less than 2 miles from home) we turned around and switched cars so as not to exacerbate the problem. The next day, looking under the vehicle I could clearly see a rounded out bolt hole where there was no bolt on the back of the wheel assembly where the brake attaches to the rear axle. After seeing this I called AAA to have the FJ towed to the nearest Toyota dealer. The dealer came back to me to say that the rounded hole made it unsafe to simply put a bolt back in and they thought someone had tried to fix it previously because the other bolt wasn't as corroded as the rest of the vehicle underneath. The only way to fix this was to replace the entire "rear axle assembly". This component costs $9000 new and $2750 for a salvage part plus labor for a total cost of around $11k and $4750 plus taxes. Having seen the problem I called the salesperson at LUV on July 1 to notify them that this vehicle could not be registered given the current problem. He told me he would talk to someone. A few days later I spoke to him again and he advised me to speak to Bud, the used car manager. Once I received a written estimate for the costs I forwarded this to the sales person Andrew, the finance manager Charles, and the used car manager Bud on July 12 and July 18 (in more detail). Since early July I have not heard anything from the dealer. New York State law requires the dealer to repair a vehicle or reimburse for the repair under a 4000 mile, 90 day warranty for a used car under 30,000 miles in which a significant problem is discovered that seriously causes "impaired value". This would be an obvious case for that. The alternative resolution would be for the dealer to replace the vehicle with a similar one or provide a full refund given an inability to repair the vehicle within 15 days (not including the time to procure parts). In addition to the cost of shipping the vehicle (~$1500) I also paid about $700 for the new tires (which were necessary to pass inspection). Since I have not heard back yet from the dealer I am not willing to spend an additional $5k-$11k without knowing that I will be reimbursed. I would likely pursue arbitration or litigation for damages before having the vehicle repaired so that all of
