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January 2024 by Brittany Stow
I wish I was writing this to compliment LUV Toyota, like so many of you have. Unfortunately, in early December my husband and I were on a search for a new vehicle for our family and decided on a 2019 subaru outback. We were so excited to upgrade our ride to a vehicle with such great safety ratings. There were a few things that I asked them to fix before finalizing my purchase. Some were, which I'm so great full for, but I was concerned about the hum... very loud hum in the back. So I made an appointment to have my subaru guy look at it. It wasn't until after the holidays that he was able to get it in. According to him, both rear wheel bearings are bad and a ball joint in the front. As soon as I got this report I contacted the salesman I was working with and told him I would like these things looked at and fixed when I brought it in to get detailed again because the car was given to me dirty. When we dropped the car off, they looked it over and informed us that the car was in good enough shape to pass inspection, and thats all that it needed to be to be sold. Talking with my salesman again he apologized because there was nothing more he could do. You would think after buying a new car that it would be reliable for more than a few weeks before having to put more money into it.I purchase this vehicle to drive my kids to and from school every day and then to whatever event they may be involved in and their safety is everything to me. As it should be for any parent. I am very disappointed with my experience with LUV Toyota and would never recommend or encourage anyone to go there to buy a vehicle.
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January 2024 by Christopher Ludwig
Tireless search ended with an amazing experience with Luv. Can't say enough how wonderful the team of Dan, Buffy, and Kelly were while making this happen! Great communication, warm personalities, and total professionalism all around from their team. Was able to get exactly what I needed and wanted to drive my new Tacoma home within a few days of contacting them. Complete satisfaction from me and will definitely recommend! Thank you all again!
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January 2024 by Paul Jackino
I was looking for something pericular. Everyone I interacted with was helpful and pleasant. The initial assessment on my trade-in was lower than accetable, they worked with me. Colton worked with me on a deal I am happy with and continued to take care of me even after signing. I recommend this place.
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December 2023 by Kayleah Cavarretta
The experience was awesome, amazing customer service. My sales woman Kayla James was amazing, she wasn’t pushy at all, she listened to what I wanted and she went above and beyond to make sure I was able to drive my new truck off the lot on a Saturday. I was having trouble getting ahold of my insurance company right after the holiday and she made it happen for me! They will definitely have my business in the future! Thank you again so much!
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November 2023 by Barbara Sleeman
We are the happy owners of a 2020 and a 2022 RAV4. We have been customers of LUV Toyota for many years and these two make eight Toyotas which we have purchased from them. We are always happy with the sales people and everyone else. Connie was our last salesperson and she was a delight to work with. The service people are also great. We have always been pleased.
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November 2023 by Emily Morris
I would definitely purchase from Luv again. Our salesperson Connie was helpful and fun to talk with. The Toyota brand sales itself, but the folks at Luv make the transaction process pleasant.
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November 2023 by Teresa “Terry” Evans
The service department at Luv Toyota was courteous and helpful when I brought my RAV4 in for an oil change and tire rotation. I’ve been a customer for quite a few years and the mechanics always do a professional job for me. I love my Toyota vehicle and I love Luv Toyota! ❤️
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November 2023 by Dakota
I would certainly leave a 0 star review, if I could. Purchased a truck from LUV and have been having issues with the front end within 10k miles. Dealership is saying they don't have anybody qualified to do warranty work and refusing to even acknowledge any issues. What's the point of a dealership service department if they won't work on the vehicles they sell? Should've bought a Ford, I guess
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October 2023 by Shawn Kuhn
We were expecting another disappointing ride to a distant dealership since our dealerships in our area lied about stock and difficult to deal with. Definitely not the case at LUV toyota. Dave was friendly and helpful though our whole experience. Cody was amazingly helpful. Great overall experience. We will definitely return. Thanks guys.
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October 2023 by Tony S
I purchased a CPO Tundra from Luv Toyota in Jamestown. The sale went fine, but the service after has been terrible at both the Jamestown and Bradford locations. The truck maintenance records indicated the brake pads and rotors were changed prior to the truck being listed for sale. After less than 1500 miles, the brakes started squealing very loudly when applied. I had the truck into Luv for service twice to look at the brakes and was told by the service managers at both locations that there was nothing wrong with the brakes, they just squealed for unknow reasons. Do other Tundra's experience the same issue? Is this a known issue for Toyota? I even contacted the Toyota of America center and was told they can't force the individual dealers to honor the warranties. Took the truck to a local shop, they replaced the defective pads that Luv installed and the problem went away. I will not take either of my Toyota vehicles back for maintenance. I question the Luv Toyota technician's technical abilities to accurately troubleshoot and diagnose issues with their vehicles. Anything other than an oil change or inspection should be sent to a more reputable and knowledgeable service shop. In short, Luv does not stand behind their work nor are they sufficiently trained to maintain the Toyota line of vehicles. Go elsewhere for maintenance.
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September 2023 by thecrushingblack
Kayla our salesperson was wonderful! She was super warm and friendly, knowledgeable, and sensitive to our needs. The manager and entire staff we super accommodating. We will definitely be repeat customers!
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August 2023 by Ej Pratt
Colton was great on my purchase of my Tacoma Pro he took the time to explain things and even programmed my phone for me !However I have 2 complaints with the office and the under coatingFirst the office didn't spell my name correctly on all the warranty and important paperwork , if you want to afend someone spell their name wrong when you have spent approximately $ 55,000. In their business?Second is the under coating , I expressed to Al Attard that I was concerned that they would just carelessly just spray the undercoating getting it all over the red suspension and skid plate that are a feature of the Tacoma Pro and sure enough I was right , I spent a lot of time yesterday trying with paint thinner trying to get the undercoating off of the red suspension and shock boots they could have at least masked the suspension before just carelessly spraying ? I feel that I had just spent alot of money to have them carelessly try to destroy my Tacoma Pro
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July 2023 by mackenzie rizzo
Andy Fusiara, my salesman, was absolutely amazing. He was very patient and kind to me and really took his time helping me. His assistance is honestly what ultimately made me decide to go with the sale. I would also like to mention Kelly SanFilippo, the financing manager, was very informative and easy to talk to. She really made the entire experience incredibly comfortable for me. It felt like they both genuinely cared about helping me, which I appreciate immensely. 10/10 experience.
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June 2023 by Scott MacRaild
Had a really nice, patient, fair, out-of-state buying experience. You had the exact vehicle I was looking for, we did all the work from a distance so I was in and out with the TRD-OR in less than an hour and off to the brewery. Thank you Connie, Gabe, and Kelly. #LUVToyota
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April 2023 by Travis Krotz
Really needed to upgrade my vehicle. Not only was Dan able to get me a good price on my trade in, he also found me a great deal on a Rav4 hybrid. I love this car! Thanks again
