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February 2024 by William Jordan
Unprofessional lazy ignorant staff one teller worked while the rest sat on their phones the most incompetent bank I've ever stepped foot in
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January 2024 by Brian Shumaker
Mostly unhelpful staff. But Halley was very helpful.I came in about a big issue. Both the banker and the manager threw their arms up saying they couldn't do anything to begin to help. I sat back down and was seen by another banker. They immediately were able to help me. The manager insisted it was impossible, yet it took her other employee all of 20 seconds to solve my issue.Felt very lost and they didn't seem much worried about looking for solutions. Halley was immediately much more concerned and competent. If you're stuck here, try her
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November 2023 by Ryan “DJ Shoes” Shumaker
Incompetent manager. Competent Haily.I came in about a big issue. Both the banker and the manager threw their arms up. I sat back down and was seen by another banker. They immediately were able to help me. The manager insisted it was impossible, yet it took her other employee all of 20 seconds to solve my issue.When a customer needs help you don't tell them you don't know how to do it. You ask others and figure it out. It doesn't seem they got that memo. If you're stuck here, try Haily (definitely spelling that wrong, sorry)
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November 2023 by Jacob Feller
Go to a different bank. Literally any other bank will be better for you. Horrible communication and customer service.
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October 2023 by Kyaw Kyaw
all the time cash deposit, short money they said.
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September 2023 by Robert Jaskolka
Only one teller, long wait
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July 2023 by J W.
Do NOT use M&T Bank!!! My 97 year old WWII veteran father has been a loyal customer for decades. His bank card was recently stolen and the thief took $20K!!! No M&T claims that they won't replace the $ because every transaction was considered "authorized" due to the fact that it used his debit card. M&T did NOTHING to secure his account and never shut it down when the system saw unauthorized transactions! Now my 96 yr old dad on a fixed income is out $20K! If he didn't have another account, he'd be on the streets!!! These people are the worst!!! Never use M&T Bank!
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June 2023 by Jeanie Thompson
Teller at drive thru totally incompetent sends a manager over still didn’t do my transaction correctly! I was sitting there 15 minutes unbelievable!! Don’t bother with this branch!
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April 2023 by Pamela Smith
Tried to use the ATM and it was broke.
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November 2022 by Ronnie Coon
The atms never work! Especially the one in the drive thru!! So annoying. Empty the cash out so your guests can properly use them to deposit money & checks. Switching to KeyBank which is across the street.
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November 2022 by Scott Bowman
Friendly helpful associates.
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May 2022 by Pat Taylor
Good service.
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December 2021 by Shannon R.
It's a bank, and all banks are similar. I've worked at a couple of banks in several branch and back office roles (sales, management, and everything in-between). Honestly, the grass is not greener at another bank unless you find someone who cares about their job (rare) and takes a personal interest in your financial well-being. Fees are at all banks (it's a business, and they need to make money) unless you take the plunge and choose an impersonal, internet-based banking & investing company.
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December 2021 by Ellie King
Julie is the only one keeping me with M&T.
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March 2021 by Lisa Jerebko
I LOVE this bank!! Great customer service. Was with other bank and made the switch over 10 years and have never had a bad experience. If you need to open account or help with your account, Nancy is the best! Would highly recommend this bank to anyone.
