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February 2024 by Shelley Rzepka
Awful! You can't get in touch with a real person on the phone...only automated. I have multiple questions regarding something that is not just a robot answer. I dread USPS.
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July 2023 by larry hertel
Wanted to talk to staff at Lancaster office. Couldn’t get connected!
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June 2023 by Thomas Phillips
Stop by just about every morning due to my bsiness and never had a problem. Staff is cordial and helps me with any questions.
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April 2023 by Ethan Stetler
Had 5 different orders delayed in transit here and never delivered how this is even possible in this day and age but zero response from them.
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February 2023 by Sandy D.
An extremely rude and not helpful lady behind the counter. Wish I would have gotten her name. had a terrible experience at this particular Lancaster NY post office. The lady behind the counter was VERY rude. I asked for help and she was very snooty. She acted like she hates her job. If she is in customer service she should treat her customers nicer in my opinion. Would go out of my way not to have to go here again.
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September 2022 by Brian Dietz
Very nice and friendly. Very helpful. They know what they're doing there. Glad to stop in and mail some items.
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August 2022 by Chris Kaminski
Very efficient and friendly service.
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June 2022 by Vanessa
Every single time an Amazon package of mine is late or lost it’s gone through this post office! It’s a running joke now in our area that if an Amazon package is lost it must be here… and it always is. Sometimes we get them in a day sometimes we never do. They’re either horrible workers or have people who steal.
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May 2022 by FONDA LEE
Everytime I visit this office I feel welcome, very nice and helpful. Thanks usps
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March 2022 by Troy Gonzalez
4 packages in 2 weeks that have been lost
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February 2022 by Keka Lovejoy
Are these people ever going to get their shyte together? It's the black hole of packages... seriously, wth?
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August 2021 by Vanessa R
Every single time an Amazon package of mine is late or lost it’s gone through this post office! It’s a running joke now in our area that if an Amazon package is lost it must be here… and it always is. Sometimes we get them in a day sometimes we never do. They’re either horrible workers or have people who steal.
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July 2021 by James
Can't be bothered to answer the phone and the mail carriers literally don't bother to walk to the porch and lie about the reasoning. They said there was animal interference but my dog was asleep under the kitchen table when he delivered mail to the neighbors and then put through that and left. A complete lie just because they are lazy. This was a Saturday deliver, our normal mail carrier (mon-fri) amazon, ups, fedex etc have never had an issue before delivering anything.
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May 2021 by Lauren S.
One thing that USPS is known for is their customer service, and not in a good way. Its almost always horrible no matter what location I go to. We get it, you hate your job, we all do but can you atleast put on a fake smile? There is one lady that was working at the counter at this location - I'm sorry I didn't get her name but she was so helpful. Even gave me a smaller box for my return because she didn't want me to have to pay more than I needed to for a return. She was very nice and walked me through each step of the process. Because of her, I will continue to go to this location over any others!
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April 2021 by G B
Have had nothing but great experiences here since moving to the area. The staff are helpful and personable and make you feel comfortable. They have gone above and beyond at times to help me when I am confused or screw up something which I do too many times when trying to rush things. I have been to many post offices and this is the only one that has that "down home" feeling. Plus they know their stuff.
