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“The location of the Verizon store in Pelham Manor is very convenient with ample parking. Victor the Verizon sales associate was helpful with the purchase of new phones for my husband and me.”
“I had a great experience at this location yesterday and Kumar helped me upgrade my phone without any issues. He has great customer service skills and walked me through the whole process. Highly recommend this Verizon location for any assistance with your phone”
“Excellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.”
“After having a horrible experience at the T-Mobile in new Rochelle we were very hesitant to visit another store.. but we came to this one in mt Vernon and what a difference!! They greeted us and took care of us! A huge shout out to Carlos who had such great customer service! T-Mobile you should really check out who u have representing your company! Def don’t go to the new Rochelle store instead come to this one in mt vernon!”
“Demi was AMAZING!!!! She explained everything so I can understand and was able to get me a better plan!! Kudos to her - there should be more customer service reps like her!!!”
“HAD an issue with my iPhone 13, LENNY gave me two options I could have went with I decided to do the upgrade to iPhone 15 pro he was very helpful definitely recommend him if you need any help with device or service.”
“Both employees were hard at work handling issues in an impressive manner.
Brandon assisted me, he is knowledgeable, fast and focused. I was done in record time.
Exemplary employees.
Batman and Robin of optimum. ????”
“I'm not a big fan of Verizon, but the Port Chester, NY location delivered top-shelf customer service from Styles. He came through again and again, with positive results for each of my concerns. He answered my questions in a no-nonsense way. He provided a clear understanding of what to expect from the data transfer and how long everything would take. Excellent visit thanks to a superstar. I wish every Verizon store offered this level of expertise, efficiency and friendliness. A+”
“Never understood why the process of getting a phone was never streamlined. Almost like buying a car but not as long. Forgot my associates name but straight to the point and knowledgeable. We insisted on keeping the same number we had for 20yrs so we had to talk to corporate. Also picked up a smart watch for wifey. I can wait until i buy it. Located in cross county mall”
“Micheal is indeed a t-mobile expert!!!
On May 15th he was unbelievably patient, clear in his instruction, knowledgeable on all of the products, and allowed me to be calm yet a continued satisfied customer for 24 years!
I definitely recommend this store, as this is most definitely my go to location for anything t-mobile!!!!
Thank you”
“I recently had the pleasure of being assisted by Victor B at T-Mobile, and I cannot say enough about the outstanding service he provided. Not only did he resolve my phone issue with efficiency and expertise, but he also went above and beyond in demonstrating kindness and patience.
Victor took the time to listen to my concerns and validated my feelings, which instantly made me feel more at ease. He encouraged me to take things one step at a time, ensuring that I didn’t feel overwhelmed or stressed. His calm demeanor and supportive attitude turned what could have been a frustrating experience into a truly positive one.
Victor’s exceptional customer service, coupled with his genuine care and understanding, sets him apart. He is truly the best, and T-Mobile is lucky to have such a dedicated and compassionate team member. Thank you, Victor, for making my day so much better!”
“If it wasn’t for Rachel I would have never switched over to T-Mobile. She was excellent I would highly recommend her. She went over and beyond for her job and I appreciate that. I don’t even write good reviews so you know I had too.”
“Everything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.”
“Went to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-can’t remember her name :( - were really pleasant and helpful. I’ll definitely continue coming to this location for sure and thanks again!!”
“Very welcoming. Knowledgeable manager, American and staff friendly and helpful. NEW to Port but seems they will do very well with wanting to please. Much above past T-Mobile and other local not supportive alternatives.”
“I was more than impressed with Dante, the manager. He is professional, knowledgeable, patient, thorough, polite and on top of his job! Because of his attitude and professionalism I was interested in additional T-Mobile options. He is an asset to the company!”
“Gigi and Vinny were amazing! Very knowledgeable and nice. I highly recommend asking for Vinny or gigi thank you so much guys. The manager Anthony was very helpful as well.”
“Have been to this location many times. But this time very satisfied with the customer experience. Special kudos to Peter and his new assistant Kevin for helping me out with my iPhone concerns and new purchase.
Unable to post new, so adding to my prior review.
Today Kar provided me with exceptional service (courteous and professional) in resolving my iPhone issues.
Store employees doing a great job!”
“I went to the 204th street Teen mobile store to get help setting up my new phone and to put on the tempered glass screen protector. I was very fortunate to be serviced by Jedi Suren, Retail Store Manager. I want to acknowledge her leadership and how well the store is run. From the moment I sat down with her, she was welcoming, professional, and fully committed to providing excellent customer service. Thank you Jedi for the great work and helping me with my new phone!”
“Malik over at t-mobile was an active listener and quick thinker for finding a solution to my issues I was having I recommend his services to anyone with tmobile. Thanks again Malik:)”
“By far one of my best customer experiences at a cell phone store. The workers were very attentive to my needs and circumstances. Odie helped me with all of my needs and I left with a new phone and satisfied with my experience.”
“The young man that helped me today was so kind and joyful. I went there to get wifi and he was so helpful with everything. Thank you very very much! Happy early birthday!!!!?”
“Opened my account going on a year now, my representative at the time was Derrick. He was very informative about what plans etc. would best meet my needs and I have to say that I am very happy with my spectrum services. Recently my grandmother shared with me that her cable service was too high, I asked her who she was with, and she said spectrum. I reached out to Derrick and asked him how they could help her, Derrick said send her down to the store. Long story short he saved her about $60 a month. Thank you, Derrick, for all your hard work.”
“I was assisted by a beautiful young woman, her name was Genesis, she was so sweet, kind & professional, I couldn’t have asked for a better T-Mobile experience, Keep It Up. <3”
“For OTR drivers, take college points BLVD and left on 14th Avenue to all the way to the end. heres limited space to entry to the building, and you have to backing from blind spot. Staff is quite friendly.”
“On Friday I called Verizon wireless to transfer 1 number from 1 account to another the representative turned my phone off instead of. I was in tears bc not only did they shut my line off but 3 out of the 4 lines I use and none of my children were with me to get in contact with. A very patient and wonderful Verizon associate who is pretty new only been with the company 4 months called Verizon customer service on my behalf and over and hour later had my service restored I've had the number almost 25 years with Verizon. The whole team was empathetic and restored my faith in customer service Thank you .”
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“Incredibly nice staff! Took my laptop and helped me immediately, and explained what was going on in a very clear way (very helpful as I know nothing about my laptop)”