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βSeth is the best Verizon rep I have dealt with in my 30 plus years with your fine company. My wifeβs new phone soon will be purchased thru Seth. What an excellent experience I had!β
βZaes provided outstanding customer service during my visit to Verizon. He made me feel welcomed, comfortable, and encouraged throughout the entire process. He took the time to help me with everything I needed, answered all of my questions, and made the whole experience smooth and stress-free. I truly appreciate his professionalism, patience, and excellent service. Thank you, Zaes!β
βAniyah and Dennis were so helpful and professional they convinced me to transfer my service from T-Mobile to optimum mobile Dennis very is professional and aniya is so so sweet best optimum store hands downβ
βAfter going from store to store this location gave me excellent customer service experience. Elijah was friendly the whole time and made sure we understood the whole process. Not only did he help me with my issues he gave me an amazing promotion for the iPad. We run into some issues but the General Manager Devon came and quickly found us a solution. The whole time I felt understood and my problem was being taken seriously with great care. Other locations never gave me this type of treatment. I really appreciate Elijah and Devin making this one the best experiences I had with optimum. Whenever I have an issue I know I can count on them to take care of it. βοΈβοΈβοΈβοΈβοΈβ
βExcellent customer service, Jen helped me and connected my phone to the $25 plan because I brought my own phone. Very satisfied with my service. I recommend them.β
βThis T-Mobile location is the worst. The worst of them all, they are. They may have one good employee. The rest who think they know-it-all are the worst. They're rude and you need to record them.β
βAbsolute professionalism. Excellent decor. Inviting, warm atmosphere conducive to problem solving and finding solutions. Lorena solved my problem. Professionally. Respectfully. And in the most timely and helpful fashion. T-mobile, pay attention.β
βAll I was going to do was discuss an issue that I was having with my bill and leave, instead I met a business woman, by the name of Lynn Serrano. She was highly intelligent in the services that she was providing and explaining towards me and I really felt as if I was being sold by every single word that she was saying to help get me to purchase and product and I can completely say that I was and will be going back tomorrow to make a purchase. I was planning to stay no longer than 10 minutes but ended up staying for an hour. Think about that. Amazing customer service, very sweet, skilled and well spoken. 10/10.β
βHave been a T-mobile customer seen 2003, Yes, over 22 years.
I was gonna to give up on T-mobile and go to a different carrier. Until, I walk in E.174St store in The Bronx. First of all it's very clean, shout out to the manger and staff there for keeping the store up. My experience was with Yali, I believe that's a part of her name. I'm an older man I'm not up on the new upgrade system.
She's took her time to explain to me what's was wrong with my phone and why I was getting extra charges and she's help with more space to my iCloud. I have the 14pro and basically
Yali said Mr. Shine it's maybe time for an upgrade. lol
She's showed me my options. So with that's been said, I was coming into the store paying my last bill with T-mobile instead getting an upgrade to the 17ProMax.
Thank you Yali for being so patience's with me. I appreciate you.
I will return to this locationβ
βI really want to thank Jade for all the help she Gave me and the courtesy that she had with customers is very good and I appreciate her and everybody should just come to Jade in Huntspoint. Thank you, Jade.β
βI went into this optimum store not too long ago and Brandon helped me out. Heβs super nice, patient and attentive. He made everything smooth for me. Definitely great customer service. Ask for Brandon next time!!β
βI purchased a new phone and Styles helped me set it up. He is beyond amazing! I can't recommend him enough. Thank you Styles! I've been a Verizon customer for almost 25 years and Styles had helped me in the past. I always ask for him when I needed help. I will continue to come here in the future.β
βMngr Yasmin Rosado went above and beyond for me. Fixed my issue when others couldn't. Soothed my anger and frustration and saved me from doing something i didnt want. I am a loyal customer to her forever. THANK YOUβ
βThank you Chris and Vinny! They helped me switch from an ancient iPhone 13 mini to a new iPhone 17, their patience to help me through the entire process made it a BREEZE!
Love being a Whitestone native with a good T-Mobile in the neighborhood.β
βI went to this store on Black Friday and once I spoke with Panda he knew exactly what plan to offer me to port in my lines and internet package. While I was waiting for the process to be done one of the employees a white ma with gray hair offered me carrot cake and cup of water. The attention, the fast customer service, and the great hospitality I give it a 100.
Thank you!!! :)β
βAlbert was the best associate. He was so pleasant, helpful, and very patient. He greeted my dad and I upon entry. He was able to process my upgrade quickly and efficiently. I am very satisfied with my experience. I will definitely come back with my dad to upgrade his phone.β
βYEIRIDY is An excellent costumer service representative. She assisted me with my request and beyond. She possess excellent (TQM) = Total Quality Management skills. She gets and A+. I personally recommend her to any customer needing assistance.β
βEverything from All immigration and tax needs. Super Professional and explains everything so you can fully understand everything. Deserves more than the 5 stars limit.β
βKevin and Liz are wonderful.
They help me to do complicated changing phones and another line.
Also my home wifi. Kevin even did all the wire connection in the store. So I just plugged in home. Since I am a senior who is not familiar all those tech things.
Appreciate their effort makes me happy.
I am recommending to all seniors. ??
They have goos hearts. Bless them. ???β
βWhat an amazing experience that me and my family had today at the T-mobile store in baychester. Derick the customer service rep their was so helpful took his time and made sure we walk away with smiles and a new iPhone 17 for my daughter. He was so professional we even upgraded our Apple Watches to the ultra 3 now that’s what I call good service! Thank you for the experience Derick by blessed.β
βWent to this location to upgrade my phone and they went above and beyond. Ray and the young lady assisting him-canβt remember her name :( - were really pleasant and helpful. Iβll definitely continue coming to this location for sure and thanks again!!β
βFor OTR drivers, take college points BLVD and left on 14th Avenue to all the way to the end. heres limited space to entry to the building, and you have to backing from blind spot. Staff is quite friendly.β
βBY 1,000,000 MILES THE BEST VERIZON STORE in YONKERS, NY. The gentlemen working there are SUBJECT MATTER EXPERTS. They will HELP YOU and go above and beyond to find solutions to your problems, and or inquiries. IF I COULD GIVE IT another 5 STARS I WOULD.β
βMy experience at this store was amazing. The store manager Avery was very helpful and knowledgeable, I was able to get an iPad for 400 off the sales price. He was very detailed on the promotion I was getting and I am happy with my decision coming to this locationβ
βThe young man that helped me today was so kind and joyful. I went there to get wifi and he was so helpful with everything. Thank you very very much! Happy early birthday!!!!?β
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βI cannot recommend this business highly enough. After another local shop didn’t even bother to try fixing my laptop, I brought it here. It was a race against time because my computer wasn't charging and was seconds away from dying completely.
Unlike the other place, he didn't give up. He was incredibly dogged and persistent, working incessantly right in front of me for over 30 minutes until the issue was solved. It is rare to find someone so honest, capable, and personable. He is a person of great integrity who truly deserves your business. If you want someone who actually cares about the result and won't overcharge you, go here. We need to support professionals like him!β