-
February 2024 by Jason Barrera
Jack and Mike are the best. They have always taken care of all our vehicles.
-
December 2023 by Q M.
Jack, Mike and the team are great people who know what they are doing with the highest quality at a fair price. So nice to still have local stores with knowledge and integrity that can help you when you need it. Thank you to the team!
-
November 2023 by JULIAN GOMEZ
Excellent
-
November 2023 by Jhenne Joseph
This my first time servicing my car at Jacks. I have no complaints they took me right in. everything was fast and well mannered environment!! Thank you team , will definitely come back
-
June 2023 by Anna Dionizio
Love this place always great service and the workers there are very polite.Would not take my vehicle anywhere else because I trust in Jack services.Services: Vehicle Inspection
-
March 2023 by Bob M
Jacks is my go-to for car service. The office manager is great - very friendly and a pleasure to deal with.
-
February 2023 by Tripp Hoffmann
Honest mechanics do exist
-
August 2022 by Richard Ward
Despite several requests for quotes and scheduling for basic repairs on two cars, which were written down by the receptionist, I never got a callback on either one. I try to direct my business to local providers but in these cases had no choice but to go elsewhere.
-
August 2022 by John Endico
When math is hard ....Quoted 400 on the phone. After we said do the work, all of a sudden it was 500. It's amazing the thievery that occursEDIT: except thats exactly how it happened, they said 400, then had the grapefruits to charge my wife 180 for labor. Again, thieves. And the irony of a wrench monkey talking about accounting mistakes.Service: Auto brake repair
-
July 2022 by Tommy B.
I needed to get my car looked at on a Friday morning after a brand new battery died. I suspected a parasitic draw or some electrical short but needed a professional to confirm. After calling around to various repair shops nearby, Jack's Automotive won my business by assuring me that my vehicle would be received, reviewed, and issues resolved quickly. Nothing about that assertion was true. After the initial phone call, communication from staff and ownership was abysmal. After the third business day of not hearing from anyone at the shop, I called and politely requested a status update. No updates. Nothing. It was as if I had to remind them my car was on their lot. On the fifth day with no report, finally I was begrudgingly assuaged (not very convincingly) that someone would call me by EOD to finally provide a vehicle assessment and potentially review repair cost with me. Unfortunately no one ever did. Needless to say, after waiting six days and finding out my car still had yet to be diagnosed, all confidence in the competency and professionalism of this establishment vanished. It was only after I told them I wanted to take my car elsewhere that "work" was actually completed by their team. Oddly, it took less than two hours after I said I wanted to take my business elsewhere for them to tell me my alternator needed to be replaced. At this point I continued to play along with the charade just to see if I could get an estimate for repair cost. However, it was not a revelation to find out even that was too much to ask. I was repeatedly told that an estimate for cost would be rough at best and in a ballpark and that could be (and would be) more. Honesty, transparency, and being forthcoming with information are clearly not present nor practiced by this business. Yeah, ok... I've digressed. My spidey-senses had been on high alert for several days already and this was the last straw. It took them 6 days (5 business days) and as many phone calls to finally provide the highly dubious diagnosis of an alternator replacement that they couldn't (would not) even price out. I quickly paid the $200 invoice for the non-existent work performed on my vehicle and got out of there as fast as I could. I'm grateful that's all they were able to swindle me for and nothing more. Fortunately, soon after I went with another nearby repair shop who came highly recommended. The experience was night and day. I'm grateful to report my car's electrical issue was finally and rightly fixed. Oh, and wouldn't you know it, surprise, surprise... it was NOT a "bad" alternator! In summary, considering the level of incompetence and rudeness incurred while dealing with Jacks Automotive, I've been compelled to warn anyone considering using this business. AVOID TAKING YOUR CAR HERE AT ALL COST!!! I would highly recommend looking elsewhere for reliable automotive repairs. Negative reviews like this come from real people who've had real world experience. Do yourself a favor and learn from our misfortune.
-
May 2022 by Ian Hou
$37 cash (3.5% fee for cc) for inspection. Took less than 10 minutes. Was open after 5pm on Good Friday. Great, friendly service!
-
December 2021 by Shameka
I needed to get my car inspected before the annual sticker expired. I was preoccupied all day, and finally came upon some free time late in the afternoon. I drove from gas station/service center to another in three different towns- ALL of them said come back in the morning...except Jack's. By the time I got to Jack's, it was already around 6pm. I expected the same response from them, but instead, they inspected my car right away and did it in such a timely matter. I didn't have to take time off from work to get it done. Thank you, Jacks!
-
November 2021 by Janet Brereton
Highly recommend! So grateful to Mike who went above and beyond to resolve issues with my car’s drive cycle and trunk latch.
-
July 2021 by eric
Absolute lifesavers! Truly the best! For anyone who’s reading this and deciding whether or not to stop by, here’s your sign that you should stop by.
-
April 2021 by steven kaloz
Recently purchased a used vehicle from Mike. Was great experience. Stand up guy and stands by his work. Will do business again.Thank you
