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November 2023 by Alexandra Valentino
From the minute I came into the dealership I felt comfortable. I was greeted by Lou who listened to what I wanted. I felt absolutely no pressure!!
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October 2023 by Losira Okelo
Great experience thanks entirely to sales agent, Garfield Heron. He was attentive to my vehicle and budget needs, informative and easy to communicate with and importantly, genuine and kind. Eddie in the service garage was very helpful with my understanding of new features.
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September 2023 by Frank Pagnani
Just leased my second Grand Cherokee and couldn’t be happier with the transaction. The salesman, Garfield, was very helpful and accommodating. The rest of the staff was also very helpful.Frank P.
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September 2023 by Steven Fusco
Once again they’ve come through with a quality job. They had to change the valve heads on my engine and were able to get it purring like brand new. Totally satisfied!
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August 2023 by Victoria Catrini
I highly recommend going to the Larchmont Jeep team! This is the 8th Jeep myself and my family has had. My family started working with Eleanor in 1999 and always come back for more. Just picked up my new 2023 Jeep Grand Cherokee 4xe Overland this month. Eleanor makes the experience easy and always keeps us happy. If you are looking for a long standing relationship and outstanding customer service you are in the right place!
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August 2023 by Mike L
I went to Larchmont Jeep because I was disappointed at another local dealer (no one acknowledged me). Within 2 minutes of walking in I was greeted by Lou. The original Jeep I chose (a 2022 Rubicon 4xe that was on the floor) had a technical problem. After much hair pulling, Theon the Sales Manager suggested a black 2024 High Altitude 4xe. These guys were great at holding my hand thru an initially bad situation. I absolutely love the High Altitude 4xe that I got and I have Theon & Lou to thank for it. I highly recommend Larchmont Jeep if you’re looking for top notch service and who isn’t?
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July 2023 by Renee Anderson
My name is Renee Anderson and I give Larchmont Chrysler five stars because they were extremely helpful in fixing my car, especially Eddie, who personally accompanied me on a test drive and listened to my concerns.
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July 2023 by Aidan Kelly
Not a good experience, I am waiting on a part for over a year and a half now, seen 4 different managers in this time. Also waiting a year and a half for a check because they over charge me. And on top off that when I brought my truck to them to get fixed they scratch the side off it and cracked my side mirror, so I'm not happy with them.
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July 2023 by Katalin Dottavio
I called for a service appointment because my Chrysler Pacifica’s air conditioning is blowing hot air at the beginning of July in 95 degree weather. Next available appointment is in August. Very very disappointing, I’m not purchasing a Chrysler vehicle again since I had so many issues with it already and even with warranty it’s not being fixed.
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June 2023 by Anderson Tavarez
I visited the dealer to get some pricing on the new grand Cherokee L, I explained to Michael (mike) the sales rep that I was working with my insurance to get my previous car paid off because it unfortunately got stolen. Without any hesitations, mike asked me how long was I going to take to make the decision to purchase the vehicle without even knowing if the car I mentioned was the right vehicle for me. Later, he visited the managers office and came back saying “let me know when you ready to purchase the car so we could give you numbers because offers change all the time”. At that moment my family and I walked out, hoping to never have to come back again to this dealership. I guess it was an inconvenience for them to at least give me a ballpark on the car I wanted.UPDATEI visited another Jeep dealership the same day, put a deposit on the brand new Jeep grand Cherokee Limited and came back 2 days later to pick up the car. Save yourself time and go somewhere else where your business is appreciated.
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May 2023 by Kicking It in the Kitchen!!
Not feeling this place at all. Only street parking, no lot. Also, no appointments at all when I asked the service clerk. She wasn’t mean it was just more of the way she didn’t try to help me out with the situation I was having. I felt like she could’ve at least tried to give me a service date instead of treating me like it’s impossible to get a date. She said “no dates available.” Like that’s the end of that story. What’s the point of going to a service center that doesn’t offer service or help the customer? Place isn’t good I won’t go back. 2 stars to the gentlemen, I think (car salesmen) who showed me the direction to the service room. The service lady needs to do a lot better. Visited April 21, 2023 in the morning.
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May 2023 by Barry Williams
The matter with my vehicle has been resolved. Thank you James & Eleanor for your excellent customer service & retention.Sincerely,Barry Williams
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April 2023 by True N.
1 star for the service department. Went there this morning and no available dates. Really bad and not good because I am a resident of this neighborhood. You need to do better Larchmont!
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March 2023 by wamaris rosario
It was a great experience working with the crew at Larchmont. They did everything possible to give me a good rate and make sure I got the car I wanted. I am very please and thankful for all their help!
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March 2023 by Catherine D.
My experience leasing my car from Larchmont Jeep was good but my experiences with the service department have been horrible. Both times I have had a preexisting confirmed appointment, they don't have anyone to do the service and ask me to come back another day. I am done coming to this jeep location and I will not lease my next car from them. White Plains Jeep has been phenomenal each time Larchmont has screwed up and I need service.
