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April 2023 by Chey Jay
Reliable delivery.
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January 2023 by Pedro Guarda
Excellent local store: we shop also at other Larchmont/ Palmer Avenue liquor stores. For this past Thanksgiving we shopped at this store and it was well adviced shopping. We got a very nice 12 year bourbon, an excellent Late Bottled Vintage, good Galician wines and others. Great staff and experience.
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October 2022 by Donald Marden Fitch,MS
Michael is very knowledgeable.His recommendations are exceptional. A local gem.
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August 2022 by G Bannister
There may be a wine shop with worse customer service than Larchmont Wine & Liquor but fortunately I have not found it. Unfortunately I did find this store, placed an on-line order, received a confirmation which included a note "It's our pleasure to serve you. If there are any problems with your order, someone will get back to you shortly."Apparently not having the item in stock and not knowing when or if it will be in stock is not a problem for them, and apparently it was my fault for not calling before I went in to pick it up which was the response of the employee in the store. Naturally an apology or even a sorry was too much to expect given their complete lack of focus or concern with customer service.So now there is a hold on my credit card and I have to go in and try to figure out how to cancel the order and get that lifted.I did see that at least one other shopper had a similar experience so here is my advice:1. Stay away from this store,2. If you do shop here do so in person or telephone - stay away from on-line ordering unless you are looking for frustration and a nasty attitude
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July 2022 by G B.
There may be a wine shop with worse customer service than Larchmont Wine & Liquor but fortunately I have not found it. Unfortunately I did find this store, placed an on-line order, received a confirmation which included a note "It's our pleasure to serve you. If there are any problems with your order, someone will get back to you shortly."Apparently not having the item in stock and not knowing when or if it will be in stock is not a problem for them, and apparently it was my fault for not calling before I went in to pick it up which was the response of the employee in the store. Naturally an apology or even a sorry was too much to expect given their complete lack of focus or concern with customer service.So now there is a hold on my credit card and I have to go in and try to figure out how to cancel the order and get that lifted.I did see that at least one other shopper had a similar experience so here is my advice:1. Stay away from this store,2. If you do shop here do so in person or telephone - stay away from on-line ordering unless you are looking for frustration and a nasty attitude
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August 2021 by Chris Napolitano
Friendly staff will help you find what you need to even if they do not have it
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May 2021 by H A
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May 2021 by Judy Sandford
Excellent range of wines from small producers to the typical favorites. Knowledgeable staff can make great recommendations.
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April 2021 by Michael Morgan
Good selection, good prices, nice people
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March 2021 by Lady Sootfeather
Ordered July 2020, order was paid for and never shipped - no updates have followed. All efforts to contact someone have been ignored. It is now March, 2021 and I still have no order or refund. Would not recommend for e-commerce on any level.
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February 2021 by Louisa Kerenska
I like Larchmont Wine & Liquor- they have a great selection of French wines - I have tried a few different ones and have been happy with them. They also carry one of my favorite California wines which I haven’t seen in many local stores. They have delivery within Larchmont which is very convenient.
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February 2021 by Alfred T.
I had a similar experience to other reviewers here. Ordered some wine online for delivery to another state. The price was good for the vintage. I received confirmation of the order. I heard nothing more, so a week later I sent an email. No reply. A week after that I called them and left a message. No reply. I called them a few more times, but never managed to get the answering phone or someone on the line. I sent them a final email asking whether they are actually going to reply to me at any point and, just simply, i they were able to honor the purchase or not. I suspect they never had the wine in stock and so had no intention of fulfilling the order. I'd recommend others stay away from this shop, at least for online purchases.
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October 2020 by Ken J.
Ordered wine from them via Vivino. Took them weeks to ship even though it said it'll ship the next day when ordered. Very slow to respond.
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October 2020 by Wayne C.
Placed and order through Vivino that was supposed to be fulfilled by Larchmont Wine. Ordered it last Wednesday for an important event at my house this Saturday. I live one state away, so there should not have been any problem. Never got the wine, never heard from Larchmont that they couldn't fulfill the order. Read the other Yelp reviews -- terrible customer service!
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May 2020 by Des Y.
Without question, one of the most inept stores I've had the misfortune of dealing with. They took my order via Drizly, then when I called, they didn't know what I was talking about. They called me back but it was clear that they were oblivious to the Drizly order. When I called to follow up on the order, the person answering could not have been unapologetic and dismissive. Clueless, unprofessional, and not the least interested in making a sale. Avoid at all costs.
