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November 2023 by Michael Barrett
The gym’s evening desk attendants regularly allow non-members to use the facility without scanning their membership credentials. I’ve been watching this take place for the last few months. I am a paying member and it’s frustrating because the lost revenue could otherwise be invested in upgrading the free weights and older equipment downstairs (which, incidentally, is often overloaded with non-members during evening hours). Please look into this. Thank you. I am also posting this review under a pseudonym, so don’t bother cross-referencing to a name on your guest roster. Trust me, I pay my dues (otherwise, I wouldn’t care).
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October 2023 by Leonardo Dettler
This is a Nice gym , amazing what is achieved with a small place, equipment is sufficient and in working order almost always , place is clean and staff is helpful , friendly and professional but just one thing......Why? Oh Why? Can you guys not post signs asking members not to be on their cell phones while sitting idly on the equipment??? This is inconvenient and time consuming to the other members .I can see this is worsening trend maybe NY Sports Club should take the lead and do something about it.Thank you
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September 2023 by Celeste C.
The customer service is good. However, this location needs to close and gut. It is bad inside, not good for the brand. Planet fitness is 5 star in comparison
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July 2023 by Christophe Mooney
Honestly, I sympathized with this gym for a while, but the truth is it’s horrible. The only benefit is it’s location being so close to my home.Everything is always dirty, from the equipment to the floors. All the machines are ridiculously old; many of them are blatantly broken and those that aren’t are on the verge of breaking. Only having one squat rack is obscene. They had one cross cable machine which broke (of course), and instead of fixing or replacing it they removed it altogether.Members are never the priority at this gym.I and multiple of my friends have experienced the following: freezing our memberships only to find that we’ve still been getting charged months later. No sympathy from admin. for this.I could go on about how poor this place is, but that’s the bulk of it. What motivated me to write this review is the fact that over the years this gym has only gotten worse, yet they saw it fit to increase the price of membership by 33%.
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June 2023 by Astrid Thompson
I have so many not good things to say about the gym that is too long to write. I was trying to don’t give a negative review but there are so many things that I feel I want to share. The classes are good and Zumba on Sundays with Julie is the only reason I went to this gym for so long SHE IS THE BEST. I brought my forms to cancel my membership a few days and I want a cancellation email to confirm that my membership is canceled and nobody is able to provide me that. They said I was going to get a call from the manager and an email, which did not happened.Some people at the desk are rude but other people like Tatiana are great, also the guy from Sunday mornings. I wish your bussiness the best but try to work more organized and care more about your costumers. All the best
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April 2023 by Cindi Rosner
While I have been a member of this club for over a decade, the upkeep of the gym is increasingly getting worse. Weights are scattered on the floor in the weight room. Although there are trash cans throughout the gym, members leave their wipes on the floor -- it's absurd. I even found a piece of hardened chewing gum on one of the elliptical machines.Broken rubber tiles are an accident waiting to happen -- oh it actually did happen when I tripped and fell over them and injured my wrist and knee in an attempt break my fall and not do further damage (i.e. fall on a free weight or bench in addition to tripping over the tile). Not a single person who was there at the time who heard and saw me fall even bothered to ask if I was okay. The redemption here was when I went to the front desk to mention what just happened and the person behind the desk came downstairs to rearrange the tiles so the broken ones would be hidden behind the weight rack and offered me an ice pack.Rules of the gym need to be enforced or there should at least be a presence on the training floor (I gather that's not in the budget). When the gym closes for the evening, at the very least the staff should make sure that things should be put in their proper places so when members who work out in the morning attend they do not have to deal with the "obstacle course" of scattered weights and other equipment on floor. I'm tempted to give one star but the gym serves a purpose, is in a convenient location and I can manage to get a semi-decent workout.
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March 2023 by Ndoc Kolaj
Place is an absolute dump. The guy in the front desk was rude and disrespectful. I asked to cancel my membership and he was glad to do so. They do not treat you like humans they treat you like garbage. Terrible staff. Stay away from this gym at all costs! Read the rest of the reviews and don’t listen to the positive reviews that their own people write, they are fake. A true dump. Sad for the area. Avoid at all costs!
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February 2023 by Nikki Spinola
I am actually quite upset at this gym! I have the passport and have been trying out all the NYSCs in the area & so far this one is the worst so far ! I had really high hopes because of the other NYSCs I have seen. The place itself feels bland and MUSTY. I feel as if there’s no room to do anything. The basement is absolutely traumatizing. It’s so crowded with equipment and people & there’s nowhere to stand during sets. It’s also incredibly hot and gross down there. Feels like there is absolutely no circulation. The cycling room looks nice though. The equipment is rough and old. The entire gym also smells like a mens locker room after a football game. There’s too much equipment in such a small area it’s horrible. If one person were to get sick in here, everyone would that’s how gross the air is. This place needs to reevaluate the location of its equipment and get some air in the basement. The only reason it got two stars is because of the studio upstairs.
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December 2022 by fixxy bost
I have never seen a more useless staff at a gym than this one (front desk). The guy wearing sunglasses all the time thinks he works at a radio station, harassing us on the speaker every 10-15min. The other one (the short one) does absolutely nothing, always on his phone when sitting on the front desk but he usually goes downstairs to workout ! Can you believe that ? He leaves the front desk and goes to workout during his work hours. I couldn't believe my eyes. I have never seen such a degree of unprofessionalism in my life. I don't understand how people like this still got a job.
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December 2022 by Raphael Zwyer
While the gym seemed clean overall, the tiny sauna in the men's locker room is probably the dirtiest I've ever seen. Moldy smell, dirty footprints allover the floor and the woodwork, sticky benches... a paradise for germs. The steam room in Scarsdale (when open) is pretty bad but this sauna definitely topped that.Lack of cleanliness in wet areas, steam rooms and saunas seems to be a widespread issue in NYSC gyms these days. I probably don't have to explain why this should be a major concern for the NYSC management.Also disappointing (but less important) is the fact that, in most NYSC gyms, more often than not half the TV's don't work. Larchmont is no exception.I'm not picky and I don't need it fancy, but we all pay for the club's services and amenities and should be able to use them.
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November 2022 by Gary M.
Buy a replacement fan for the basement. Just how cheap can your company be? Circulate the air for Chrissakes!
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November 2022 by Edward Jarvis
Not the most up to date equipment, but it still gets the job down. The 3 stars is because more often than not, they close at 8 and not 10. Which sucks because I get out of work later on and I enjoy the gym after work. Sucks they don’t stay open until 10 like they are scheduled for.
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November 2022 by Justine Lagani
The WORST MANAGEMENT! I cancelled two years ago over the phone and wasn't charged so I thought everything was fine until recently I started getting charged again out of no where without my consent.I called this location to speak to a member representative and was told to go online and request a written cancellation, which I never heard back from. So, I decided to call and speak to the manager who apparently never works and never calls your back. I called almost everyday for two weeks and was told the manager was either with a client or not in. I am so disgusted with the lack of communication and audacity to start charging me after two years of not being billed.
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November 2022 by Clayton Jeffrey
This gym is always clean and well sanitized. The energy is awesome and the staff is truly amazing
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October 2022 by J SwansonXLV
Nothing against the gym, they have great staff, awesome clean up crew that always be sure the job gets done. Only down side is the hours, I don’t blame nobody there as a whole I just believe it should be open later for people who maybe can’t come in early all the time or if someone does wanna go early in the mornin, but besides that never the less my experience for the past year has been fantastic,great people to talk to, nobody has an issue if you have a bench before them or not,so my only complaint is the lack of hours,appreciate your time if anyone has read this and thank you in advance.
