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March 2024 by JohnNorge Santoro
Rude and condescending staff. If you don’t like your job or working with people maybe get a new one ? Will not go back .
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February 2024 by David Parsons
Best Petco round here by miles, simply because the staff are excellent. Nate is so knowledgable about the fish and he really takes the time to help me and my son pick out exactly what we need for our tank. All the other staff at this location have also been excellent when we have dealt with them. Their tanks are also very well looked after.
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February 2024 by Wendy Walker
We just love everyone that works there. So kind and very helpful.
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February 2024 by Liza Tuck
Amazing !!!!!!!! I didn't even I could get the same thing for my cat that I have for my dog. I paid up front for the year now I will get coupons for my cat
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February 2024 by Jacqueline Colon
I was greeted by Hyman. He was very knowledgeable. I came in with one brand of puppy food and he redirected to a better puppy food. It's just a little pricey, however I loved the ingredients. The only reason I gave a 4 star rating is there were people on line and only one cashier. Thanks for hiring him Hyman. JC
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February 2024 by cj L
Ive only been to this particular location twice and the staff here have left a lasting impression for me. The Petco employees are very helpful and knowledgeable on their products, and the store had everything i needed in stock. The lasting impression happened when I was at the check out. Anya the cashier has the brightest personality, not to mention she was the ONLY cashier to ever encourage me to use my phone number for member discounts. At no other location has this happened before. I actually saved about $20 on my order, which i was super grateful for. Thanks again!
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February 2024 by Christopher Tine
Very, very helpful associates. Although it is a pretty small Petco and they don’t carry as much as the larger stores. Thankfully they have the cat food my kitty loves. They also have a good selection of toys as presented by my kitty in the picture.
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January 2024 by Fernando Diaz
Very professional.
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January 2024 by Bob Gaffney
Helpful staff with a good selection of pet supplies
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January 2024 by Marcus Bertoldo
Few products missing on the shelf. Great staff
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December 2023 by Hakeem R.
Customer service was just disappointing. Scheduled an appointment for my dogs grooming for 12:00pm. Got there early and the groomer wasn't even ready for my appointment. They asked all the questions about how my dog behaves during the bathing and never asked or said anything about his crating manners. 30 mins later I get a call talking about they can't do the grooming because he keeps getting out the crate and barking etc... imagine charging someone $141.00 to Bathe and Groom their dog but you're complaining and claiming you cannot do the job because the dog is not behaving in the crate. To top it off, when I went to get my dog the lady talking about I can reschedule his appointment... if you couldn't do the job today what in the world makes you think you can do it another day. Then ends the conversation with well you should do training. The complete lack of proper customer service is just disgusting & Petco will forever lose my business. If I could give negative stars I would!
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November 2023 by Griffin Puc
I will not be spending a dime at this location and you should not either! Nearly all the Petco and Petsmart stores you go to now will NOT carry rats because the conditions given to them at these stores is not suitable to meet their basic needs- causing them to become depressed, diseased, sick, and eventually they succumb to illness, all due to the conditions they are kept in. OR they are sold to others without verifying that they will be able to properly care for them, often times people do not realize how intelligent and social rats are and the needs (plus large expenses) required for their proper care.If you do not believe me, take 5 seconds to look through the first few google search results, and you will be more educated on the subject than whoever is allowing these rats to be sold at this location.As a corporation who champions pet care and health, there is no excuse. Whoever runs Larchmont Petco would rather make a quick buck while abusing animals rather than forgo selling them altogether. It is SAD and shows a complete lack of education, care, and empathy. Spend your money elsewhere.It is NOT OKAY to be in a position to care for the life of an animal and LACK ANY UNDERSTANDING of how to do that. Rats are highly intelligent and sociable critters who need socialization, free space (with plenty of hides, toys, blankets, something to chew on), and stimulation, AT THE LEAST! All of which are NOT being met at this location.Whoever is in charge of fish tanks at this location actually does a good job. Maybe we caught them on a good re stocking day, but the tanks were clean and actually good looking (a rarity now). So one star for that, otherwise 0 stars.
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October 2023 by Allan S.
I tried to return food that I had just opened. The food made my dog violently ill and had to go overnight to a hospital which I showed the receipt of to the cashier. To my surprise Petco would not issue a refund because I didn't have the label for the food. I am a Vital care member with all my information and purchases on file but that wasn't enough. There was absolutely no concern shown for my pet and was told to have a "nice day" but n an extremely sarcastic way when I left the food on the counter for her to dispose of. Needless to say I have cancelled my Vital Care membership and will never return to Petco in Larchmont. The least a company called 'Pet'co could have shown the tiniest amount of concern for my pet.
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October 2023 by Kelley-Cooper Kyana
Took my puppy there yesterday for his first grooming session. The staff was very nice and professional. I explained how I wanted his hair cut and she showed me an example of different lengths. I chose the one that would still leave him with a little bit of fur. I specifically stated I did not want him to looked scalped. I go to pick up Louie and they did exactly what I didn't want. My daughter was with me and she was upset to the point of tears. He looks like a neglected puppy who hasn't been fed. Our first grooming experience and it was horrible!! I didn't get upset. I just paid and left. Petco will never see me again!
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October 2023 by Renata Scrafani
Found everything I needed and more! Like this unicorn head piece for reptiles, but fits very well James, the ferret. :)