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November 2023 by Ming Zhang
Shout out to Jesus Flores for helping me get my dream car, a 2024 RX 350h! He’s been so helpful and always there to answer any questions for you, even during his personal time!Also should out to the managers of this dealership for being so friendly, and helpful on my requests! This dealership is upright straight with you with the out of the door price without any markups! Even for the hybrid! I’m super impressed! Thank you guys! I’ll be recommending friends and you’ve got yourself a loyal customer from this point on! Will see you all on the upcoming service! ?
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October 2023 by Michelle T.
I have been using this dealership for the last 4 years and it was always a pleasure until today, the woman did not look up from texting when I walked in her office. ( hind sight I should have asked for someone else at that point ) i had difficulty pulling up my insurance and felt her passive aggression , she made it clear I should not drive Uber with the loaner.I decided maybe I need to try another dealership or better support a small business. It's was great with this dealership but this woman made me see it's time to move on.
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October 2023 by Joanne Taylor
I called Ray Catena Larchmont to arrange a test drive; the experience was different in a good way. When I arrived, Luis greeted me and the best car buying experience I’ve ever encountered continued. He’s very personable and knowledgeable, but not hard selling. With Manny’s help, I paid a great price and bought exactly what I needed without any games. The experience was flawless. I’m very happy with my purchase and I look forward to years of driving my Lexus.
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October 2023 by Narindera Kumari
I had the pleasure of working with the one and only Luis during my recent car purchase, and I am beyond impressed with the level of service I received. From the moment I was introduced to walking into the dealership, his professionalism and genuine enthusiasm made the car-buying experience incredibly smooth and enjoyable.Luis was incredibly knowledgeable and patiently answering all my questions and ensuring I had a clear understanding of each option. Luis took the time to listen to my needs and preferences, guiding me toward the perfect vehicle that met all my requirements. THANK YOU LUIS!!!
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October 2023 by h d
My wife and I recently purchased a Lexus from Luis Tatis at Ray Catena of Larchmont. From the moment we sat down with Luis we felt listened to regarding our needs and budget. Luis then clearly and patiently guided us through the info and pricing on several vehicles that fit our list of requirements. Throughout the process of purchase we never felt pressured, and never felt shy about asking the "dumb question." Luis was always straight forward in his answers, a total professional. And we couldn't be happier with the car we chose and the price. I'd only add that everyone at the dealership was a pleasure to interact with, no matter how brief, that is just a happy, energized, healthy workplace, you feel it the moment you walk in.
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September 2023 by Monay Washington
Just purchased a Lexus RX 350….I had the best experience I’ve ever had at a car dealership! Luis was my salesman and he was THE BEST! Very knowledgeable, patient, and catered to my wants and needs in a vehicle. I would also like to add I love how he pays attention to details, I told him I had two kids, & to my surprise when my car was dropped off there was Lexus Teddies, and coloring books and crayons !!! The receptionist Barbra was also very lovely! HEAD OVER TO LEXUS AT LARCHMONT‼️
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September 2023 by Amanda Leyden
I can’t say enough amazing things about this dealership. I traveled all the way from NJ to purchase my car. The manager Manny was unbelievable! From the beginning he helped me get the deal and car that I dreamed of. When I went to pick up my car Luis was outstanding. He made picking up a car so easy. I would recommend this dealership to anyone who is looking for an honest and friendly car dealership!
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August 2023 by George R.
Just walked out of my 60,000 mile service with an invoice total of $0.00. I couldn't believe it! Most dealerships and auto repair places will always try to "find" something that they can charge for. Not these guys! Big shout out to Ray Catena of Larchmont and of course Tamzin Wasmuth, a superstar of service!
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August 2023 by Kingsley Chikezie
I recently bought a car from Ray Catena Larchmont. The experience was amazing. From the receptionist to the sales folks, the experience was great.Luis, who attended to me is a perfect gentleman. He knows his craft and was very informative. He took his time to explain things. Even when it seemed that I was confused, he paused and gave me time to regain my composure. He was available for my questions. After the purchase, he assembled a team that helped with setup. Most importantly, there was no hard sale. Luis bought me a cargo net when I expressed need for one. I recommend him to anyone who needs a car. He will take very good care of you. Thank you again, Luis. I am very grateful and I appreciate you.
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August 2023 by Carmen Cruz
This is hands down the best dealership around. If you are looking for a great experience from start to finish this is the place. Ask for Ivan. He is the best. He is knowledgeable and dependable. He made sure he kept me informed throughout the entire process. I am so happy with my purchase.
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August 2023 by Sabin Saji
I recently had the pleasure of purchasing a car from this dealership, and I can't express enough how satisfied I am with the entire process. From the moment I stepped into the showroom, I was met with a level of service that surpassed all expectations.First and foremost, I have to commend the Ivan Nunez who assisted me throughout the entire journey. Their kindness, professionalism, and genuine enthusiasm for helping customers made the car buying experience a breeze. He took the time to listen to my needs and preferences, ensuring that I found the perfect vehicle that suited my lifestyle and budget.The efficiency with which the salesperson handled the entire process was truly remarkable.He expertly guided me through the paperwork since there were some hiccups which got resolved right away, explaining each step with clarity, and making sure I understood all the details. Thanks to their knowledge and organization, I was able to drive away in my new car much quicker than I anticipated, saving me valuable time.The showroom itself was a delight to be in. It was clean, well-organized, and displayed an impressive range of vehicles. The atmosphere exuded professionalism and made me feel comfortable throughout the process.
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July 2023 by Harry
I feel blessed and lucky enough to work with Jesus, a long side with his manager Issac, Manny. Thank you so much for such a pleasant and transparent buying process.Nowadays, It very rare to have a place like Ray Catena Lexus of Larchmont, it not just a cute badge on the rear door but I am very proud to cary that name on the plate everywhere I go from now on. Thank you!I also want to thanks Cassidy for the warm welcome, an amazing technology specialist Brandon.Finally, I just want to say I would like to recommend Ray Catena to everyone, you guy should come and check it out!And Jesus, my sales man, and what do I have tell you. You are just a wonderful human being, I wish you a best of luck in your career!
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July 2023 by will brandriff
I was dreading buying another vehicle. I'm so happy with my choice of dealership. There was no pressure and it was a completely smooth transaction. I was grateful for my sales person Ivan who was amazing. He was very proactive in making sure I was 100% satisfied. I would recommend Ivan and Ray Catena Lexus to my family and friends for their next purchase and service.
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July 2023 by Edward Lu
I want to start off by saying I hate car dealerships. The only one at which I actually had a great experience was at the Polestar in Manhattan. Other than that, I've dealt with your run of the mill slimy car salesman at literally every other dealer.The latest was the disaster at the Manhattan Lexus where they weren't giving us straight answers to pricing, financing, and pick up time, and we ultimately pulled the plug because we simply couldn't trust them. Oh, and we're still waiting for our deposit to be returned. If you're reading this and are considering getting a Lexus at the one in Manhattan, don't.Enter Lexus of Larchmont. Nancy, Bob, and Brandon were all great, personable, and easy to work with. One thing to note: we were not pressured at all throughout this process.My wife contacted Nancy initially and she was responsive and easy to communicate with. When we settled on a price we were happy with, we went to the dealership to pick up the car. Given my bad experiences at other dealerships I almost expected a different price to show up on the screen than what was discussed on the phone, but they were true to their word.We left that night with an ES and have been enjoying it thoroughly. Bob also picked my wife up from the train station which was a very nice gesture. Apart from my Polestar experience, he was also the first car salesperson I've ever met who I didn't feel like was trying to rip me off. And Brandon was very patient and easy to talk to when explaining all the features of the vehicle.If you're like me and hate playing d*** games at car dealerships, dealing with sleazy or uninterested salespeople, and at the end of day just want to buy a nice car without feeling ripped off while having great service, I recommend Lexus of Larchmont.
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June 2023 by RAYMOND RAMOS
Recently had the pleasure of working with Jesus at the dealership, and I must say that it was the best experience I've ever had. From start to finish, Jesus went above and beyond to ensure that my car-buying journey was smooth and enjoyable. First and foremost, Jesus is an excellent listener. Unlike many other dealerships I've visited in the past, he took the time to understand my needs and preferences before suggesting anyoptions. His attentive approach made me feel valued as a customer, and I truly appreciated his willingness to listen. Patience is a virtue, and it's one that Jesus possesses in abundance. Throughout the process, he remained patient and never rushed me into making any decisions. He took thetime to explain every detail, answering all of my questions with clarity and without any hint of frustration. This level of patience is incredibly rare in dealerships, and it made the wholeexperience much more comfortable and stress-free. Jesus's straight-forward nature was refreshing. He presented all the relevant information in a clear and concise manner, without any hidden agendas or pressure tactics. I felt that he genuinely had my best interests at heart and was committed to finding the right car for me. His transparent approach fostered trust and made the entire transaction feel honest and fair. Beyond his professionalism, Jesus's good character shone through in every interaction. He was friendly, approachable, and genuinely cared about my satisfaction. He went the extra mile to ensure that I was happy with my choice and provided valuable advice along the way. It was evident that he took pride in his work and wanted to create a positive experience for every customer. In conclusion, Jesus surpassed all my expectations and proved to be an exceptional dealer. His exceptional listening skills, patience, straight-forward approach, and good character set him apart from the rest. I would highly recommend working with Jesus to anyone looking for a hassle-free and enjoyable dealership experience. Thank you, Jesus, for making my car buying experience a memorable one. PS: I also informed my family and friends of how great of an experience i had and gave out all of your buisness cards. So hopefully you will be receiving well deserved clients in the near future
