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February 2024 by Kizzy Djan
Always nice and pleasant
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February 2024 by D Booker
Horrible experience. Purchased a S23 Ultra phone for my father and wanted the contents from his old phone to be transferred. Jamal W (T mobile expert) has the worst customer service I ever experienced at T- mobile. During this process he was not forthcoming with anything. I had to keep asking him questions about the process (Like pulling teeth). He would sit there not explaining or saying anything, get on his personal device, at times just get up walk away to the backroom and/or speak with his co workers laughing about only fans. However when another customer came in (Lady) he was smiling, very talkative, and helpful. But not to a son and his father who look just like him. Sad. Take him off the floor to stack boxes or put him in a training course specifically on customer service. That is where he belongs. I expect foolish behavior like that in the city or from a high school child but not in Larchmont from a grown man.
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February 2024 by Gene
Stopped in just to get information on their plans. Charmaine and Steven were so helpful (and not trying to sell anything at all) that I switched over my 4 lines from Verizon to T-Mobile. Only a few days in, but I am extremely happy with the cellular service. I would highly recommend this particular store.
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February 2024 by Marie Ruiz
Wonderful experience at the T-Mobile in Larchmont with Steve! A true professional with a great deal of experience and patience. He provided us with a truly 5 star customer service experience! Highly recommended him and this store as a whole as the atmosphere was very welcoming and everyone was very friendly.
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January 2024 by Chloe Best
I never have a good experience at T-Mobile today was my first good experience someone named Steven helped me and was so helpful and a nice person
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January 2024 by Carrie Dean
Shout out to Charmaine and Nathan!Really every employee was great today, but these 2 were helping me.These folks deal with very tedious tasks and challenging customers-And today they were so patient, professional and kind. Much appreciated!
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December 2023 by Danna Vaccaro
Nate and Charmaine went above and beyond for me today. I am so grateful they were able to help me. If I could I would rate more than 5 stars. those 2 truly are the best and so very patient! Thank you both once again!
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November 2023 by Lisa Martin
On October 18th 23. I went into the Larchmont location needing to replace my phone. Originally I was informed I couldn't trade in my old pixel 6 pro due to other reasons. I then was very irritated because as a long time T-Mobile customer I felt that T- Mobile never workd with customer especially in these economic times. However, Kesly the Associate Manager was very patient and helpful in working with me. I am pleased to say that I was able to receive a new Pixel phone and a Pixel watch with their promotion. I highly recommend going to the Larchmont location for All your T-Mobile services, the whole staff is amazing and very professional. Thanks again Kesly.
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November 2023 by Kevin C.
Poor customer service and somewhat rude. This store refuses to accept phone trade in (corporate T-Mobile has confirmed that they should). I would recommend doing as much as you can with phone/text support.
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October 2023 by daniela medina
A terrible experience in this store in Larmocht, first I went to buy a cell phone, I came back the second time so they could help me activate my old line and a Dominican man (I don't know his name, he has a beard) who served me treated me rudely, yelled at me, and threw my cell phone away. because he simply didn't know what I wanted. They insult me, I am a woman and I deserve respect, they are the worst in customer service. He must hate women, it's bad that they have people like that working in customer service, they are THE WORST.
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September 2023 by Marc Cohen
David was excellent. In and out with a new phone in less than an hour. He explained it all in great detail and was extremely knowledgeable and patient.
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August 2023 by Linda Bollettieri
Eben helped me activate my new phone. He was extremely helpful and patiently answered all my questions! I definitely recommend Larchmont TMobile and Eben!!
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August 2023 by Sharon Moseson
I always get great customer service hereToday, Nate went above and beyond to help me make the transition from Android to iPhone! Thanks you guys!
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July 2023 by codandwhitey
Shamar was an amazing technician!!! The work he did to salvage data from my damaged phone was fantastic. He was a life safer!!! Thank you.
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July 2023 by joanne lore
I WROTE THIS UP AND LOST IT AT THR END ! MY NEW T-MOBILE STORE IS POAT ROAD, LARCHMONT, OPPOSITE HOUSE OF PANCAKES! WALKED IN TO A KIND GENTLEMAN NAMED JAMAL, TOLD HIM MY PHONE PROBLEM, HE LITERALLY FIXED IT IN 5 MINS FLAT AND SAID CLOSE UP SOME APPS, SHOWED ME HOW, SAID, "NO MAME, U DON'T NEED A NEW PHONE YET, HE WAS SP PERFECT, COURTEOUS AND SUCH A GENTLEMAN THAT I SAT IN MY CAR, WROTE HIM UP ON MY FB PAGE AND THAT AWESOME EXPERIENCE FOR AN OLDER WOMAN, AND PEOPLE CAME ON SAID, GLAD TO.KNOW, CALL MANAGEMENTNOR CORPORATE, WHICH I WAS GOING TO DO ANYWAY!! THIS GUY NEEDS A RAISE AND/OR PROMOTION! THAT PLEASANT! ALSO KEY, FOR ME, WAS THE EXTREME AMOUNT OF PARKING! IN REALITY, I TOTALLY EXPECTED TO BE THERE, OR ANYWHERE, LIKE IN THE PAST, FOR OVER AN HOUR! 10 MINS IN AND OUT AND THERE WERE MAYBE 4 OTHER CUSTOMERS WITH OTHERS! LARGE, COOL PLACE! THANK YOU T-MOBILE AND JAMAL! I WILL BE BACK.AND I HOPE MY ANDROID FRIENDS WILL AS WELL AND I KNOW U SELL APPLE AS WELL! ❤️
