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September 2022 by Ethan V.
This is a lovely supermarket! This Stop & Shop is my go-to grocery store now, and has been for about six months. Staff is nice, the store is well-stocked and laid out logically. I like the deli specials too, and the produce is fresh and good quality. I love that the store is never too crowded, at least whenever I go. Just a nice place to shop. So why are there some bad reviews? Well several of them are many years old. And reading some of the more recent ones leaves me SMH. One person was upset that staff told her dog wasn't allowed in the store. Apparently she thought they should somehow know it was an "emotional support dog" without which she'd have a nervous breakdown in the cereal aisle. Another person was upset that staff asked him not to jam milk cartons back into the refrigerator sideways. Another reviewer was angry that she had to bend over to get bags at the self-checkout. I guess that's where people are these days with their tolerance for adversity. Anyway I'm not affiliated with the store, I'm just a regular customer who thinks they're unfairly rated on here. Always seems like a good place to me!
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September 2022 by George P.
Some of the clerks that work at the deli section are a disgrace. I have asked one of the Clark's to please wear gloves when handling cold cuts. Not once but twice. Second time I saw her touching her nose with no gloves and then cutting cold cuts. Needless to say I did not take the cold cuts. I would not even touch the pre-cut Coldcut. If they do that in front of you imagine what they do to those cold cuts when no one is looking.
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July 2022 by Amy B.
Catering/Deli Dept. is just amazing! Thanks to Bernadette! She is a gem! The quality, the price, the dependable service, the attitude - fantastic! Also wanted to give a shout-out to Yanay in the Floral Dept. A great guy! Have to say this Stop and Shop in Larchmont is extra special!
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January 2022 by Julien F.
I used to shop all the time at this Stop and Shop. My only reason to come back now is the butcher window: the guys at the window are actual butchers, they know their trade, and they are excellent at their jobs and friendly with customers. The rest of the store has gone down. Most importantly the self checkout is a train wreck: - they process less people than the previous self checkout - there is now less checkout points - the bagging areas are low - forcing people to crouch - not sure how older people are doing this - there is never paper bags... ever I mentioned these to the manager of was very defensive and told me they did this because that's what customers wanted. I don't think he appreciated he had a 10 year customer in front of him who was telling him it's what I don't want. I will come back to the butcher shop, but for the rest Amazon and DiCecco are now my convenient shopping spots. And that's how you lose customers.
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October 2021 by Jim V.
How do you lose a customer of over 30 years? Here's how. I was looking for whole milk in the dairy case of their store in the Ferndale Shopping Center in Mamaroneck, I didn't find any, so I was looking at the other milks, for 2%. The dairy case is very tight , and it's difficult to put the milk back in right side up, so I put milk that wasn't right back in sideways The employee behind the case YELLED at me for not putting the milk back right side up! I told him if that was his attitude, I said I'd go to Shop-Rite, their competitor. He yelled back, fine. As it happened, I was flustered and bought the wrong milk. I tried to go on Stop and Shop's comment line to complain, but it's very difficult to post a complaint. I will eventually get through, and I expect a written apology from a senior manager. But here's something more; My dad was a fire inspector for the City of New York, and he taught me the many ways stores violate proper fire codes. So I'll go the Stop and Shop, look for fire code violations, and contact the local authorities, which might result in nice hefty fines for the store. After all, why not just cost them a long-term customer, why not cost them a thousand dollars as well?
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August 2021 by Melanie K.
I stopped by the meat market today and was helped by Ramel. He offered custom cut filet mignonette for an important dinner tonight. He's an artist and most friendly. I'll be going back!
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May 2021 by Victoria G.
I've never been so frustrated with a store in my life. I am in disbelief that the employee, Michelle Ortiz, had the audacity to scream down the isle after I had already made it almost all the way through the store in such a rude manor. I have a licensed emotional support animal because I suffer from anxiety and panic disorder and I can not go anywhere without him. He is trained to calm me down if he feels me start to panic. Michelle rudely hollered down the isle from the complete other side "Hello?? You can not have that dog in here" as I tried to explain to her he is an emotional support animal and I have the papers to prove it she continued to tell me she does not care and he must go. I'd also love to note that my dog was practically asleep in my arms- he did not make a noise or even turn his head and was never once out of my hands. In the year of having him as a support animal I have never ran into a situation like this AT ALL. Although I have never been asked to remove him from anywhere before, I would be understanding if I was at least asked nicely and treated like a human being. I am disgusted.
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March 2021 by Antoniette Z.
I love this store and understand the bad reviews because there are some staff members that are very unfriendly and unhelpful! But I absolutely love Rhamel Hall in the meat department. He is always so pleasant, professional an expert at picking out the right meat and so very helpful. My 87 year old mother only deals with Rhamel. He is a true asset to Stop and Shop!!! Bravo Rhamel!
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March 2021 by Ann C.
I love this store and understand the bad reviews because there are some staff members that are very unfriendly and unhelpful! But I absolutely love Rhamel Hall in the meat department. He is always so pleasant, professional an expert at picking out the right meat and so very helpful. My 87 year old mother only deals with Rhamel. He is a true asset to Stop and Shop!!! Bravo Rhamel!
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April 2020 by Lisa S.
My mother recently bought blackberries at this Stop n Shop. She's not blind, but has some vision problems, and didn't realize they were moldy. She at them and got diarrhea. I saw the mold on the few she didn't eat. When she went back to the store with a receipt to ask for a refund, they said NO refunds. Not even for food that makes you ill. After we've been shopping here for a dozen years. I will never go back to this store.
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December 2019 by marc f.
Whoeever coined the phrase the customer is always right did not hhis store in mind. Ive been to plenty of Stop n Shops and theyre pretty good. This one the manager, employees simply DO NOT CARE about your experience there. This Monday night,, I paid for my goods late at night and the cashier walked away. I thought she was getting bags for my goods. Literally 5 minutes she came back and said "oh you have to pay 5 cents per bag." I askeed why didnt you tell me that 5 minutes ago instead of just having me stand here. " she gave me a blank look while the manager looked on . I picked up my goods and said.."ill never come back here again" and (this was the kicker)....the manager said "fine". oh...and sorry for tripping and knocking the pile of cookies on the way out.. HORRIBLE! HOW DO THEY STAY IN BUSINESS.
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July 2019 by Latisha M.
This store has quite possibly the RUDEST staff I have ever encountered. The employees seems to go out of their way to be rude to you. I needed help because a discount wasn't showing up on my self check-out screen- a bunch of workers were just standing around and chatting, so I asked if one of them couple please help me. They looked over but nobody said anything or came, so I pressed the help button on my screen. A woman and over- no eye contact, not even a "hello," literally yelling across the store to continue a conversation she was having. I told her what I needed help with and she fixed it- I continued talking because I had a question about another discount, and she left before I could ask it. I had to literally follow her and ask her for help, which is what she's being paid for!!!! To be clear, I am always polite to employees. I stayed that way, but this really frustrated me. A friend of mine worked there for a week before quitting because of the awful bullying by the staff. She told me about how one employee messed something up while training her- she realized there was a mistake and asked about it (not to embarrass her, but because she was confused), and the employee got angry and started berating her. Then she told her not to ask her for help because she didn't want to give it (despite that being her job!!!). Honestly, half the people working there need to take a course in customer service. I'm sure some of them are nice, but the nasty people make me never want to return there. Spend the extra gas money and drive over to Shoprite instead to avoid these horrible people who are clearly bitter because Trader Joe's rejected their applications.
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June 2019 by Jennifer K.
I personally think customer service is horrible especially the lottery counter-employees busy talking to each other while I was standing in front of them and definitely not friendly AT ALL! Didn't even converse with me and/or ask how I was-NOTHING! They acted like I was intruding them! I work with the public too-I know customer service is very important so customers come back. I recommend your employees get formal customer training-they are here to work NOT socialize in front of customers! Just moved to this town and VERY DISAPPOINTED in this store-first impression not great! REMEMBER Word of mouth is POWERFUL
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November 2018 by Nida V.
This is review is for the bakery. I've ordered/had stop and shop cupcakes in the past and they were good, nice and moist and the icing was tasty. Other cakes and items are usually good as well (hello truffle bomb cake!), however most recently my experience was not good. I made a large order of cupcakes for an event we were hosting. Firstly, placing the order is off-putting because the staff is trying to rush you off the phone and hardly seems like they got anything right. I called back to ensure they had the correct order and sure enough they had a couple of things wrong. The cupcakes looked nice enough when we picked them up. I had one and felt a little sick to my stomach. Then I noticed that there was SO MUCH food coloring that my fingers, lips and tongue were stained. Brushing my teeth twice and using a tongue scraper didn't even remove the staining. And--sorry if this is TMI-- but my toddler son's p*** was also stained with food coloring, yikes! That's when I immediately threw the remaining cupcakes out. This was not the case previously, but the overuse of food coloring definitely affected the flavor and quality of the cupcakes. Will not be ordering these again!
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August 2018 by Ed M.
I literally despise EVERYTHING about this stop and shop. It's always too crowded, people move slower than mud and everyone here is judgemental and stick up. It is not even close to being worth it to come here. Drive to another town and go to a different stop and shop, it'll be very well worth it.
