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February 2024 by liz walsh
Mike Jardieu, the Manager at the Latham, NY AT&T retail office, has been extremely helpful in assisting me in securing a refund for overpayment on my bill. He spent a lot of time helping me resolve this issue.
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January 2024 by K K
Mike was super helpful and got my new iPhone set up quick. He was knowledgeable about the product and gave me tips going forward.
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December 2023 by Conny V.
Can I leave a "minus" star?? Customer service is not existent in this store. I went in, one guy was playing on his cell phone, the other was talking on her cell phone. I was the only customer and got ignored by both. When I finally got her attention she was rude and not helpful. Next I went back in she lied straight in my face about my last visit that was just a few days ago. The absolute WORST place.
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November 2023 by Pedro Ramirez
The store agent "Ann" was very professional, helpful, and knowledgeable of the service. I was in and out of the store with new service.
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September 2023 by Redstar
Spoke with Joshua P. about upgrading. He was training someone at the time. I explained the phone rep told me about a certain plan and he shot that down to steer me to something better??? I thought, "Here we go!" Long run, the plan I really needed and at a great price. He made sure all my discounts were applied, including my First Responder deduction and I'm a lifer with ATT. Joshua, thank you once again. Nice job!!
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August 2023 by micah magee
Friendly, smart, well-informed staff who immediately made us feel right at home and answered all of our questions with patience and respect. Best location - even though we don't live in Latham, we find it well worth driving a little further for the excellent service. Thank you for putting together a store that cares about its customers!
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May 2023 by Jason
Went in on a Sunday and switched over from Verizon. Anne was amazing. Very polite and fast. Great service!
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May 2023 by Jayson Lloyd
The best staff hands down, very knowledgeable and professional at this location. Joshua and Anne resolved an issue that I have been dealing with for a week and I’m grateful for their support and assistance!! I encourage everyone to give them a chance if in need of AT&T services.
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May 2023 by Chelsey Safford
Anne!!!! #BESTEVER she was so sweet, so patient, amd soooo helpful! This was liberally the best AT&T experience I've ever had.
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April 2023 by Nick Hudak
Came in looking to get onto my own plan and was helped out almost immediately as soon as I walked into the store. Overall the time took about 30 minutes to get the new plan and get all my stuff from my old phone to the new one. They also have discounts on plans if you are Active duty military or a veteran and if you are a first responder. Overall great experience.
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April 2023 by Elyse DeRuzzio
Anne was great and excellent, and she made the process seamless. Will definitely come here again for my AT&T needs.
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March 2023 by Jennifer Edwards
Anne was incredibly helpful! She patiently answered all my questions. I know I’ll come back here again!
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February 2023 by Cheyenne Mariah Jones
Josh is amazing. He helped myself and 2 daughters fix a very big messy situation with our phones. He was very professional, friendly and made the switch painless. This will definitely be the only ATT store we use from here on out. Thanks Josh
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February 2023 by Cheyenne Jones
Josh is the best of the best! He was able to help me and my family with our upgrades and billing questions. I will only deal with Josh!!
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January 2023 by Michelle Liburdi
This is by far the fastest I’ve ever been in and out of a AT&T store in upstate New York! Only took me half hour to get a phone and service. The employees her were more friendly then other stores I’ve been too and explained everything to me perfectly when I didn’t understand something.I highly recommend this store.