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June 2025 by Taylor C
Awesome rock climbing experience! We booked in-store and Nick helped us out, he was great. Other employees were also very friendly and helpful.
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June 2025 by Popit
Zero hunting anything and fishing section is ok. Since they decided to take out their Field & Stream section it brings me joy to drive by and see a parking lot with so few cars. Bass Pro is opening up soon enough just up the Northway and that should be the nail in the coffin.
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May 2025 by Andrea Schuyler
Clean easy to find everything
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May 2025 by JM E
Cashier tried to sleight of hand $100 gift card I bought.
Said no bag for the two other items I bought, he proceeded to put them in a bag, then slid the gift card to the side of his register.
Possibly distracted by other team members but possibly malicious.
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April 2025 by Amanda M
Had Kimberly as my cashier, I bought a pair of shoes and she scuffed when she had to check the shoes to make sure they were the same size. Then after scanning the shoes, she asks if I have a phone number for rewards I said no then under her breath said “I don’t know why I bothered to ask.”. My boyfriend was in line behind me and he bought a shirt, Kimberly said to him “let me guess you don’t have a phone number with us either.” He tells her he does have a phone number then ignores him and doesn’t ask for it and tells him his total. He asks if he can use his phone number and she then again scuffs at us. All of this is happening while she is also standing there biting her fingernails. Very rude customer service.
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July 2024 by Steve Calebrese (Pez)
Terrible customer service. Unbelievably slow. Could not get help to buy sneakers. After 15 minutes left with nothing.
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July 2024 by Gigi Roman
Iya worst server. Jk
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May 2024 by Brian Wright
Bought 2 golf clubs in for shaft removal. After 3 weeks the technician said he couldn't remove one. He then lied and said he called me. After proving he lied he said he must have dialed the wrong number. Took the club to the Albany store and they removed it easily. DO NOT BRING GOLF CLUB REPAIRS TO LATHAM. GO TO ALBANY!
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May 2024 by عبدالله العماش
Various sports store
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April 2024 by Richard Machonis
Highly disappointed in the remodel, exactly the same store but they did away with fishing licenses, just plain corporate lazyness. Lost me as a customer
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March 2024 by R G.
Lots of team sports stuff but no hunting equipment anymore. Nice people, Good for balls.
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February 2024 by Doug Thomas
Was definitely much better with field and streams definitely do not like the new setup much more for kids now no fun toys for men to browse around out like guns and stuff it's a shame it's such a boring store now
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January 2024 by Mike Shippee
Great store! Really organized to different brands of sporting goods.
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January 2024 by Bill Z.
So this place is now Dick's House of Sport. I guess "Sport" is defined as 20% sports equipment, 80% clothes (and thermos bottles by a well-known business). I guess if that's what you have to do to remain solvent and competitive, it's what you have to do, but I'll be primarily interested in that other 20%. On the plus side, I did like the equipment I checked out, and the sales staff were very friendly and attentive. While I was walking through the store, I was checked on several times, and the man who checked me out was very helpful.
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December 2023 by google user
I’m never ordering anything from Dick’s again!I ordered a prince challenger ping pong table. They have two models of prince ping pong tables- Challenger and Tournament. I decided to go with the challenger because it was supposed to take 15 minutes to assemble instead of 90+ minutes for the tournament.My husband went to pick it up at the store, but it didn’t fit into our minivan, so he paid shipping to have it shipped.On our scheduled delivery day, we got a call from AIT delivery company and were told that they couldn’t deliver our ping pong table because the driver was sick. A week later, they delivered a WRONG model of ping pong table!I ordered the challenger and they delivered the Tournament. My husband started assembling the ping pong table and after an hour, wondering why it’s talking so long, then realized we received a wrong model.There’s no way that we can return this halfway assembled ping pong table as it’s so heavy and bulky, so we are stuck with this table which I didn’t choose.I honestly don’t understand how Dick’s is still in business. They don’t have any customer support and they are very disorganized.I’m going to stay away. They lost one customer if they even care.
