Empire Visionworks is known for its commitment to providing excellent customer service across its locations. Customers appreciate the ease of scheduling appointments and the friendly, efficient staff. The selection of frames is praised, with many noting the honesty and helpfulness of the attendants in choosing the right glasses and lenses for individual lifestyles. Eye doctors at Empire take the time to ensure lenses are perfectly clear, enhancing customer satisfaction. The Latham, NY store is highlighted for its knowledgeable and caring opticians, who go above and beyond to assist customers. Customers have reported positive experiences, such as the staff's ability to speak their language and provide personalized attention. The Colonie, NY store has also received praise for its fast and efficient service, with customers in and out in less than 30 minutes. The doctor at this location is described as great, always double-checking and thoroughly explaining everything. Overall, Empire Visionworks is highly recommended for its quality service and expert staff, making it a reliable choice for eye care and eyewear needs.
Cookie is the consultant who has made every visit to Visionworks efficient, successful & pleasant.
July 2026
Dillon was extremely helpful! He really took the time to help me find the most cost efficient way to order new contacts and new glasses, and explored every avenue. I greatly thank him for all of the help.
July 2026
Representative they are awesome took their time and got me in and out
