Empire Visionworks is known for its commitment to providing excellent customer service across its locations. Customers appreciate the ease of scheduling appointments and the friendly, efficient staff. The selection of frames is praised, with many noting the honesty and helpfulness of the attendants in choosing the right glasses and lenses for individual lifestyles. Eye doctors at Empire take the time to ensure lenses are perfectly clear, enhancing customer satisfaction. The Latham, NY store is highlighted for its knowledgeable and caring opticians, who go above and beyond to assist customers. Customers have reported positive experiences, such as the staff's ability to speak their language and provide personalized attention. The Colonie, NY store has also received praise for its fast and efficient service, with customers in and out in less than 30 minutes. The doctor at this location is described as great, always double-checking and thoroughly explaining everything. Overall, Empire Visionworks is highly recommended for its quality service and expert staff, making it a reliable choice for eye care and eyewear needs.
Just had an eye exam and got new glasses....glasses are perfect and the personnel was awesome. Going back for sunglasses 😎
January 2026
Jae was friendly and helpful. I had to adjust my daughters glasses and they helped right away. Went early at opening seemed like a good time to go.
January 2026
I visited this Visionworks on New Year’s Eve to purchase new glasses. It was busy but wait time was minimal. It was well staffed with experienced personnel. I will definitely use this location for glasses in the future.
