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February 2024 by Bonnie Vie
This place and staffs made it the easiest thing when l had a lot to deal with my insurance and the body shop. They are very efficient to work with. Best thing that happened to me during the hard time. Sorry l can’t remember the name of the rep who helped me he’s very nice. Recommended!
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November 2023 by David Phaff
The staff at the Latham NY site was attentive, cordial and helpful. I'll rent from them again without hesitation
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October 2023 by Eddie Ozols
It is not possible to describe how fantastic this outlet is. From Australia we rented a car in Los Angeles on 8 August with National Car Rental.Eight weeks later we were in Montreal Canada and having checked out of our accommodation found our rental car had been stolen.After reporting the theft getting a police report done our options were to wait in Montreal or proceed to our next booked accommodation in Albany. We caught a bus to Albany and weren't prepared to waste a day waiting for LA to arrange a replacement so booked online with Enterprise so we could do what we had planned for the day.On checking our booking, Jess the amazing manager here found our booking and said she couldn't rent us a car as we had a National booking still open. National is owned by Enterprise.She actually sorted out EVERYTHING! We left after 2 hours with the replacement car that LA was to organise and able to continue our journey.Jess is the consumate professional. I was impressed at her attention to customer service and sorting out something that required numerous phone calls.As bad as our Montreal experience was Jess and Enterprise more than made up for it.If there is a staff member of the year award at Enterprise, Jess would be hard to beat.Thanks Enterprise and thank you Jess from two very grateful Australians.
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October 2023 by Sarah D.
I had a long-term rental (several weeks) after a car accident. I have never had such a good experience with a car rental place in my life. The folks here, especially Stone, went out of their way to provide good service and good communication. They even helped me navigate extending the rental with my insurance company.
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September 2023 by Julia Danish
I worked with Stone here at Enterprise and he was INCREDIBLE!! He checked us in quickly with the best customer service I've experienced in a while. He explained everything about the car and the rental process in detail but in a way that was easy to understand. I even had an issue with the EZ Pass on the trip so I called and he promised to take care of everything and to make notes on my account that I wouldn't receive any additional fees for the inconvenience. The car was great, but the service is what will keep me coming back. I wouldn't rent a car anywhere else! Thanks, Enterprise in Latham, especially Stone!
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August 2023 by Pat DeVaney
Enterprise provided everything they promised. It was a great experience.
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July 2023 by Francesca Gonzalez
Dear Mr. Sam Stuhler,Thank you so much for reaching out to us.My wife and I want you to know how happy we are with how well Dan Ogden and Elijah Payne of Enterprise treated us and the issue we were having as oppose to Hertz. What a huge difference in customer care. Dan Ogden and Elijah Payne couldn’t have been better…honestly. They were professional and extremely attentive to our needs and made us an Enterprise customer for life. We highly recommend Enterprise to our family and friends. Enterprise has the magic touch of making their customers feel wanted.On the other hand, our horrible experience with Hertz and their manager and assisted manager was completely the opposite to how their customer care responds to issues. Big difference!Hertz manager and assisted manager not only had deaf ears to the problem that the online agent caused us, but the manager and assisted manager responded to our complaint in a robotic response. No feelings or concern to help their customer with a wrong online order that was done by their online agent. Hertz refused to make a price adjustment when Hertz was the party that made the mistake. They do not care of losing customers. In addition, they have horrible customer service and horrible music while waiting to speak with an agent. Terrible.We want to thank Dan Ogden and Elijah Payne for making our experience with Enterprise a very positive and lasting experience. Thank you Enterprise for turning lemons into Lemonade for us.
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June 2023 by Felinda Osiik
Would like to thank Jarod and the fantastic staff at latham enterprise for being such wonderful help!! They made sure we walked out satisfied and with peace of mind! Delivered Professional customer service, overall great experience!! Officially our goto rental spot!! Mahalo???? see you soon!
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May 2023 by Mary A (MuvaLou)
This review is long overdue. Enterprise Rent-A-Car in Latham is the ONLY location I do business with. I have rented from them for the fourth time. They are always thorough and reliable; open and honest. They is in reference to Casey R. and Jarod R. The communication is always top tier. They not only call for confirmation, but they call if there is a car they know would personally benefit my circumstances; they call to make sure I'm okay with any last minute changes, which usually I am because the trust we have built is there. Even on my behalf, for last minute cancelations, they are understanding and don't treat me any different.I have been inside twice and both times, it was very clean and kept. From what I have experienced, Jarod is always on the move, busy working, his multi-tasking skills are outstanding; because once I walk in he is already leading me in the direction needed to make the process go quickly but smoothly.Normally I physically run to this location but for my last rental, April 14/15, I had my toddler, Nova. They were more than willing to pick me up to help ease the process. I was told Casey would be picking us up, which he did. He was right on time and very patient as I was locking in the car seat. He was very kind and pure hearted to my daughter. As Jarod vouched, Casey drove very safe, so I felt more than comfortable. At the site, he offered and then brought out snacks for Nova as we were waiting to wrap up the rental agreements. Had great conversations. At the time the mobile reader wasn't reading my card properly, he allowed me to stay with my daughter so that he could take care of it inside.Casey and Jarod's trustful and honest character & charisma is the only reason why I end up spending more once I get there. They always break down the add-ons for me and the importance of certain insurances. They don't push me to spend the max, like other car rental places. They know my budget and expectations, and in return they offer based off of that.Even Today I go to drop off my rental and because it is raining, Jarod is arranging for me to be dropped off back home safely.I give this location an obvious 10 out of 10 for service, cleanliness and everything in between. I will actually be renting again for April 25th so I look forward to working with this company, but more specifically this location. I will be reposting this review on the website and Google maps as well. Thank you.-Mary A
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May 2023 by kayla stickelmyer-Miller
I would rather sweep the ocean with my sweater before I go to any other rental car place ! Jarod always makes everything perfect when I come ! I don’t even want to speak to anyone else but him when I do come ! He is efficient , polite , pleasant , respectable JAROD FOR THE WIN !
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May 2023 by Perrin Herman
Placed a reservation online for saratoga location. After the reservation was placed, they called me and said they had no cars available (WHAT?!)I called the next 3 closest enterprises, all sold out and this was a Tuesday!I called ahead for this location and was promised a car would be ready. They transferred my reservation. Got here and was told whoever had said that on the phone did not make any reservation changes and they were also out of cars.Manager jarrod stepped in and made things right, did some behind the scenes magic to help me get a car within 30 mins. THANK YOU!
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April 2023 by Mark Snyder
I rented from this location so many times, for business and personal travel, that they know me by name. I am always welcomed by their friendly staff, and the vehicles are always clean and ready. They never disappoint.
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March 2023 by johnny Bryant
I had a great experience with Enterprise Rent - A - Car staff Jarod, Madeline and Brandon communicates with a willingness and great support; True Professionals.
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January 2023 by Cathy Walker
I have been renting cars from this location several.time not once ever was a bad experience I drive out of my way to rent from them
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January 2023 by Deyva Arthur
Excellent service. They went out of their way to make sure we were satisfied.