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July 2025 by Brian Roberts
The staff is amazing! They went above and beyond to help us when we got a flat tire. Our car has non-standard sized tires, and if not for Zach and the manager fetching the right size at another nearby location, we would have been stranded for days. Thankful for the staff and a tire that works.
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July 2025 by Camilo Moreno
Zach provided a great service and explained all the details and condition of the vehicle.
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July 2025 by Vivek Adiga
Great service. Friendly staff. Clarified all my questions about my car maintenance.
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July 2025 by Robyn Signorelli
Erin was extremely helpful and pleasant this am!!
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July 2025 by Haley Bertone
Amazing people, erin & zach did their best to take care of me throughout the entire experience :)
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July 2025 by Nicole Webster
Erin was absolutely amazing! It was a rough day but she went out of her way to put my mind at ease & help me get back on my feet!! Great person all around!!
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June 2025 by Kimberly Rose
Erin was huge help to me today! He explained everything really well & was a pleasure to work with. I would recommend him to anyone !
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June 2025 by seana Gill
This was an amazing experience these guys work hard. The customer service is great. The man I dealt with was Mike and Zach and I appreciate them very much.
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August 2024 by PugzPlayz
UPDATE 8/03/24: I sent an email to the contact provided in the reply to my review right away. I provided everything requested in addition to paperwork. I haven’t heard back.
PLEASE STAY AWAY FROM THIS LOCATION!! I apologize for the novel I’m writing below, but I really want to help others avoid what my mom has gone through.
TL;DR The manager at this location took advantage of my mom who’s on a fixed income. She went in for her yearly inspection, and was immediately told she wouldn’t pass due to “rear brake rust”.
He refused to bring her car off the lift, demanding she allow them to do the work “needed”, stating the law wouldn’t allow her to take her car. Intimidated her into signing up for a credit card and forced her to get new brakes, and replace her brake fluid in order to let her leave. She didn’t need any of this and they refuse to provide the proof they have that she did.
More details for those who like to read:
I am my mom’s PoA so I am trying to help her get this settled now, but I want to make sure people know what they’re getting into here before it happens to anyone else.
My mom takes great care of her car, does all necessary maintenance without hesitation.
I purchased this car for her so I know she’s meticulous with its care. She recently had it at the Kia dealership for a recall reprogram (stolen car issue) and they did a courtesy inspection/health check on it at that time. They provided feedback saying everything looked great, and it was confirmed well maintained. For reference this is a 2020 Kia Soul (purchased brand new) with less than 40k miles on it as of today.
She took her car to Firestone in Latham on May 31st for an inspection because she realized it was the last day of the month and she needed it done.
They immediately started going at her about all the sales they have on tires coming up etc etc. once they had her car that’s when they really started to put the pressure on.
The manager came out and told her that unfortunately she wouldn’t be taking her car home because it can’t pass inspection in its current state. Telling her that her back brakes were completely rusted and they can’t even believe she safely drove in. She was skeptical so she asked if they could provide her with some information so she could take it to her usual mechanic for a second opinion.
The manager was immediately furious and pushy telling her by law he cannot allow her to leave until she lets them replace the brakes. When he realized she was on a fixed income he insisted she sign up for a credit card, and that she put it on that. He screamed at the employees of the card company who were having trouble on their end, openly intimidating the other employees, and customers.
Once she was approved they told her again they would lot allow her car to come off the lift until she allowed them to do the work they said was required by law.
We have tried to reach out to the location several times. We’ve spoken with employees, managers, etc. they continue to give us the run around. Saying they have “pictures of the rust they’ll email her” and she has yet to receive anything. This location is a complete rip off. They see people they can swindle and they go for the throat. I am currently in the process of disputing these charges, and plan to continue pressing until I make this right for my mom.
STAY AWAY!!
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July 2024 by Thomas Keenan
Adam was great, I was leaving for a cross country trip in a few days, but I couldn't find my size. Adam found my size tires at another Firestone store, sent one of his employees to pick them up, got them installed on my vehicle in an expedited time so I could do my cross country trip safely, thank you Adam.
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July 2024 by Gordon Lavonte
I was trying my best to impress with the frontier for an inspection but it failed. They tried a couple of times to get my bull joints loose and they couldn't so instead I had to roll down the road. I'm going to add a deck tire and period Rolling again
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July 2024 by Andrew Pettengill
Friendly, professional staff. Mechanics very knowledgeable. Great crew
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July 2024 by nic cic
Fast. Friendly. Efficient.
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July 2024 by Hussain Rizvi
Outstanding service, efficient staff
Mr Cory provided excellent customer service.
Will visit again ?
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July 2024 by David Ostrowidzki
I stop in the store, no one greets me. No one says anything like how are you… Just a guy working with a woman at the counter deep in conversation that lasted at least 15 minutes, still with no thought to ask if I needed anything. So after about 17 minutes, I finally lost patience and asked the gentleman behind the counter, if they could do an oil change without an appointment? Well, it was 6 o’clock and they close at 7 PM so we have 60 minutes to go. He says to me “I’m sorry, sir. I won’t be able to squeeze you in for an oil service today, but I can set you up with an appointment for tomorrow?“ I have to laugh in today’s world how a business would operate like this. I’ll never be back.
