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March 2024 by Mason Johnson
The best team I ever had work on my car! Calvin and Chris went far and beyond plus the managers are amazing ! Best place ever and I HIGHLY recommend!
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February 2024 by Chris Blowers
Mike and staff are friendly,knowledgable,and most of all honest
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December 2023 by Patrick Onorato
My sister had a tire emergency!Tires in stock, and if we had it there by a certain time it would get done. Smooth rolling now Mike and the guys are amazing.Hope you guys enjoyed your party
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December 2023 by Dennis Bennett
After puncturing a tyre late in the afternoon, I called the store in a panic; I was planning to drive out of state the next day. The staff were kind and understanding, and told me to come right in. I arrived and was warmly greeted. They went over the charges, and within an hour I was back on the road. I was super grateful for making time to see me at the last minute, and was pleasantly surprised with how quickly they were able to replace the tyre. I’ll be coming back here in the future for sure!
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December 2023 by Yvonne Perry
12/13/23Ran over some industrial glass in the Fresh Market parking lot across the street, and heard immediate hissing. Drove across the street to Firestone. Even though it was late in the afternoon, Tom greeted me in a friendly manner. Angel took good care of me, and tech Chris had my tire changed within the hour. Amazing skills and customer service- that was my experience!
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December 2023 by Rash La
I just got my car here for a wheel alignment and was wise enough to take all my valuables. Left my CD Sauvage scent bottle in the center console thinking no one would take it. This is never taken out of the car and I used it before dropping the car here. I drive out and look for my scent bottle and it was missing. Drove right back and they panicked when they saw me and said nobody took this. I wonder if this bottle had legs or wings to jump out of the center console. Very unprofessional. Would never go here again.
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December 2023 by Lori Cross
I was able to make an appointment for my alignment. They took the car in on time and it was out in about 45 minutes. The guys were very friendly and explained everything to me. Will continue to use Firestone in Latham, NY
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December 2023 by Amal Thomas
If you go to here, ask for Mike. He goes out of his way to take care of his customers and makes sure they get a good deal. His customer service is best I have ever experienced in car repair/maintenance (including dealer service). Will be back to service my cars here again.
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November 2023 by G “748” W
DO NOT GET ALIGNMENTS DONE HERE. Paid for the lifetime alignments with my new tires and had them do the tire alignment and rotation with each oil changes. Tires are only a year and a half old with ~40,000 miles on them (70,000 mile limited lifetime warranty tires) and all 4 tires are down to/past the wear bar on the insides and fine on the outside. Firestone is claiming it isn't there issue and that the alignments have been done correctly. Brought my car to a different autoshop and had them do an alignment after firestone checked my alignment and said my alignment was fine, the other shop showed two of my tires out of alignment. After several phone calls to management, most of which were never returned after being told I would get a call back, Firestone wants me to pay for half the cost of new tires. This shop is a scam
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November 2023 by Charles Maina
I recently visited Firestone Latham, the branch manager is very unprofessional and moody at work, it is like you are forcing him to offer service to you, In this day and age how does a front facing manager holds mood swings at work and to the customer, to make matter worse this my second time to experience such disservice from the staff of the same branch , I would like to applaud the outstanding branch mechanic supervisor for the station for his courtesy and good service the only reason I take my two cars for service at the branch.I registered my complaint and the company didn’t even revert back with a courtesy acknowledgement.
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October 2023 by Muhammad Ali
Let me tell you my story. So i an appointment on saturday September 30th. For 4pm for my car’s alignment. When i got there a 3:45. Person told me that there is a long line. They only have one tech working. Even though I had an appointment. But i guess it doesn’t matter. SO THEY GAVE ME ANOTHER APPOINTMENT FOR MONDAY OCTOBER 2nd AT 9am. WHICH IS TODAY. SO I GOT THERE AT 8:40am. 20mins BEFORE MY APPOINTMENT. AS SOON AS I TOLD THE PERSON AT THE COUNTER I HAVE AN APPOINTMENT AT 9am. HE DIDNT LET ME SPEAK. AND STARTED TO TELL ME THAT HOW HE HAD ONLY 2GUYS WORKING. AND THAT THERE IS 3CARS AHEAD OF ME. WE SHORT STAFF. TOLD ME TO GO TO THE LATHAM LOCATION EVEN THOUGH I HAD AN APPOINTMENT WITH THE ONE ON WOLF RD. SO PLEASE SOMEONE FROM THE FIRESTONE TELL ME WHAT HELL IS GOING ON WITH THE FIRESTONE ONE WOLF RD. I AM VERY DISGUSTED WITH THE WAY I WAS TREATED. THIS IS NOT THE WAY TO HANDLE YOUR PAID CUSTOMERS.Service: Wheel alignment
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September 2023 by Tyler Wagner
Beware of service advisors at this location. Had a flat and mentioned I needed it repaired but you could tell he was interested in selling four tires. Mentioned that it would be $1100 and that the flat tire couldn't be repaired. Went to Northway Toyota and it was fixed for $40
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September 2023 by Peter Klein
They always treat me fair.. But their labor book hours seems higher than most. Firestone Corp needs to adjust to local market rates. Staff is great !!Services: Tires
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August 2023 by Dill
I would give 0 stars if I could. This is the product I received after a 2hr wait time after my sister dropped 1000$ on 4 new tires. As soon as I left, the tire light came on as well. Hopefully, the pictures will speak for themselves about the service and customer satisfaction at this location. I should have read the reviews first. If anyone else has expectations in this location, I hope this will be helpful.
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August 2023 by anthony wen
Matt said no appt walk in only, spoke to Aaron and said company policy on appointments still have to wait