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January 2024 by Halsey Brown
Great experience. I made appt for oil and filter on line. Rep found my appt in computer and got me right in. I had a cup of coffee and talked with a sales rep a few minutes and they were done. I received a text video of the inspection done that was helpful to view.
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January 2024 by Harlan Siegel
Timely service, Pleasant waiting room. Still waiting for the recall part. Everything else is good.As of early 1/2024, They performed mandatory New York State Inspection yet also discovered and fixed a nail caused leaking tire. Taking care of 2 birds with one stone. Good conscientious preemptive service. Thanks again. Wishing Ford of LathamService: General repairs & maintenance
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December 2023 by David Langan
Latham Ford alerted me that my Maverick had an open software recall and offered to perform the recall at our house with their mobile service. They were terrific! The service technician was great! Interestingly my Ford Pass app did not alert me to the recall whereas I could confirm it at the Ford webpage w/ my vin. Thank you Latham Ford!
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December 2023 by Sharon Thomas
Nick & Will definitely are the go to when getting things done. I had an awesome experience with these gentlemen. Knowledgeable and professional as well as caring.
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December 2023 by Edward Weber
Took my vehicle for service by appointment. Staff was friendly, courteous and professional. The appointment was on-time and my estimated wait time for completion was within 15 minutes. This was my first ever time with this business and I will most certainly patronize again!
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December 2023 by Darlene Klose
This morning’s visit for service caught me off guard initially about the length of time it would take a technician to diagnose my car’s issues. I was facing having no car (I had scheduled appointments the next few days) or locating a rental. All the service staff, Alex,Rhonda, and managers, I presume, devised a very good plan so my car could be diagnosed while I waited. (Gary also had a hand in it.)Result—the parts required have been ordered and paid for and I will return my car for two days next week so the installation can be done. Many thanks and kudos to all of you who kindly came to my rescue with a gracious and workable solution.Darlene K.
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December 2023 by Amy Beth Lis
The service person was so nice and did an excellent job even though he had some challenges with my car. He explained everything to me and answered all my questions. I was very impressed.
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December 2023 by asmae elmahroug
BEWARE!i received a letter from Ford about extended part warranty, my car has one of the symptoms described in the letter. So I bring it here for a free inspection & free part+ labor if needed.We dropped off the car and it was there for a whole week. Later when my spouse picked up the car he had to pay 194.35$. I thought it was a mistake so i called multiple time to speak with the technician that said the symptom was related to an other issue that is not covered by the warranty. So now i payed for a diagnosis that should be free. A diagnosis that is 10 times overcharged compared to other local mechanic shops.To be honest, he claimed that he explained that to my spouse when dropping off the car but not to me, the owner of the car, the one who took the appointment and was checking on the status of the car. So i had no idea that i may pay anything.Anyway, i don't think that i will deal with them anymore and i don't recommend them.
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November 2023 by Ernest Bebernitz
My car was brought in right on schedule. The waiting area was brightly light, comfortable, and there was available free coffee.Services: Tire rotations
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November 2023 by LALITH KUMAR
The recalls on my car were attended.. and phew.. smooth as it gets.Great super fast service.Looking forward to going back in there.
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November 2023 by Dee Ivery
I appreciated the fact that they informed me of the price of the service that I thought that I needed. Saved me a lot of money. I also enjoyed the video walk-around of my underneath carriage. This was a thorough service.Service: General repairs & maintenance
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November 2023 by Kristen Reid
I've been here three times in the last month because they couldn't correctly diagnose my car or remember to order parts.The first time I went was for a recall and to figure out why some lights on my dashboard were on, I mentioned to them that I was told by another place that it was most likely my speed sensor. They did the recall and diagnosed my car saying the problem was with the TCM sensor. They had to order the part so I made a second appointment for the next week.My second visit to get the TCM sensor replaced seemed good, but when I left, I got down the street and all of the lights on my dashboard that I thought were fixed immediately came back on. I turned around and went back to Ford and waited another hour for them to find out that it actually was the speed sensor all along! Since they had to order that part now, I made an appointment to come back in 2 weeks.I went in today for my third visit to finally get the correct sensor fixed. As soon as I got there I was told the part was not ordered so I would have to come back a FOURTH time for the same problem. I absolutely won't be going back.
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September 2023 by Jillian Bacon
Great experience! Work done a week before expected! Great people and great service!!Service: Transmission
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September 2023 by Tovah Nahman
I was taken seriously. My problem was diagnosed and taken care of in a timely and courteous manner. I felt taken care of and would recommend your service highly. Thank you.
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September 2023 by Martin Robinson
Honest dealership. I had a straightforward experience purchasing my car here, and the service department always gives me a straightforward assessment and doesn't try to sell me on unnecessary repairs.
