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November 2023 by Andy DeLuise
Great car wash and great customer service! Very efficient process to get in and out. I would give 5 stars but need more detailed cleaning when paying almost $50 for an ultimate full service.
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August 2023 by Andrew D.
This review isn't directed specifically at this location. I have been using Hoffman car wash for years and years. For the past year, I have been having some issues. Whenever I drive up to the unlimited members line, it tells me that my pass expired (even though I pay for it monthly.) And then a worker takes my debit card and puts it through, doesn't even tell me what they are doing really and then sends me on my way. And then I look at my bank statements and I see they double charged me for that month. And then I need to call the customer service number and sit on the phone on and off of hold for 45 minutes and tell me that "it's all fixed" just for it to happen to me again the next month. And that exact scenario has happened to me FOUR times. No, I don't have a different debit card number it's always been the same. I love the convenience of the car wash but the billing system, workers, and customer service people really need some help. I'm really almost ready to just cancel and start using some other car wash.
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August 2023 by Nicholas Funk
I won a couple of tickets for some free Ultimate Interior and Exterior washes at a raffle. The outside looked great but the interior was mediocre. They cleaned off the mats and wiped down the interior windows, but that was it. The center console and everywhere else in the car was still dirty. I have a couple of stains from some melted deodorant I left inside on the seats and it doesn't appear that it was even touched. Friendly people who work here, but the interior detail wasn't all that great. Since I won the car wash I wasn't out any money, but I can assure you that it's not worth paying for, and if you have vacuum and some soap with water, you can do just as good a job and not spend any money.Services: Full body wash
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August 2023 by A
What are you here for the first time and less disappointed at the end result I had chosen the $50 wash option. Since I was eating my interior, vacuum and cleans as well. They are very quick, I must say that but when I had gotten home walked around my vehicle and just saw things that they had listed on what should’ve been done and they weren’t. For example, the Tyrus bar not shined at all, and multiple water spots around the vehicle. On the inside was ok
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August 2023 by Sandy P.
$45 "detailing" for the worst interior cleaning job I've ever had in my life. This is our center console after apparently being cleaned...
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June 2023 by Keith V
Extremely disappointed. Back of vehicle not vacuumed, only half the dashboard was wiped off. Driver side door not touched, center console not touched. Employees were to busy talking to each other instead of doing their job. Definitely will not have that service performed there again. A child could have done a better job. Only 2 things were good, the exterior and the windows. Not worth the money paid.Services: Full body wash
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June 2023 by Camille Hoheb
Terrible Experience with Hoffman's Car Wash SubscriptionDon't Bother Wasting Your Money!I recently had a disappointing experience with Hoffman's Car Wash,. After canceling my trial subscription, I discover that I had been charged $42 for the following month. Even more frustrating is the fact that this charge came after receiving confirmation from Hoffman's that my subscription had been canceled..I reached out to Hoffman's Car Wash to.cancel my subscription before the next monthly charge which was confirmed in writing by them that my request was received and confirmed. Then I get charged again anyhow!. The fact that this issue occurred first speaks volumes about their customer service, incompetence and irresponsibility.I rook this up with my credit card but dang if the incompetent folks at Hoffman's disputed my dispute!As a result, I've decided to write reviews to warn others not to purchase the subscription service. Not worth the hassle.
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April 2023 by Christine G.
Great custoner service from Jess, Jayonna and JT. Helpful and kind and pleasant to work with!!
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April 2023 by Daniel Bartley
I used them last year for a full detail and it came out amazing. Because of that I signed up for the unlimited car wash plan. I live right down the road so I get to use it often. Always happy with the service.Services: Full body wash
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April 2023 by Peliza G.
No stars. Some staff snarly but in fairness some really very nice and helpful but you just don't know what you will get. Had to return when I got out to dry windows only to see brown sludge completely covering my hood/driver's side. And streaks all over the car really hard to remove even after second wash
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March 2023 by Alex Clarey
We have the unlimited interior/exterior plan but unfortunately it really isn’t worth it atleast a this location. We have been going to the location in Clifton Park and the team up there actually cleans the whole car cleaning dirt and buffing out the streaks left behind by the cleaning solution. Latham location has the same age of employees as CP but aren’t better seems more of a weekend job for these kids. If you want a clean car drive north on 9 for an extra 15 mins and have a clean car inside and out at the Clifton Park location near Trader Joe’s. The staff there a so much more polite.
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March 2023 by John Whalen
I signed up for the unlimited car washes. I received one car wash and then discontinued the service. The car was not clean, the underside was not clean, the wheels still had a build up of dirt on them. By the way, this was the car's first wash, it is less than a week old it should not have been a challenge to get it clean (2023 Honda Civic). I am not going back for anymore washes, just writing off the one month I paid for.Service: Full body wash
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January 2023 by Jennifer McDonald
For the second time the trunk of my suv is not vacuumed I will not be returning to this car wash again 50 bucks and a tip for half of the service! Never again!Services: Auto interior vacuuming
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December 2022 by Bernard S Giloni
WATCH OUT, RIDICULOUSLY EXPENSIVE UNLESS YOU BUY A PLAN. POOR CUSTOMER SERVICE.Customer service-ZERO. Sold the car three days after taking out a plan. Sent numerous emails to cancel or transfer the plan to my new car. NO RESPONSE! Charged me for another month at double the original rate.From what I recall, a car wash without a plan was $30-40 PER WASH! No , I don't own a Rolls Royce.Car wash is nothing special, appears to be the same equipment as everyone else.Service: Full body wash
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November 2022 by zehra Ali
I have the monthly package, don't bother spending money on it. I got car wash near Latham location and whole car was dirty and wet. There dryers are so old and brushes leave marks on your car exterior. May be due to old blisters. Save your money. I will cancel my monthly membership.Service: Full body wash