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March 2024 by Constance Ray
Of course Keybank of Loudonville never responded to my review….I’m so surprised!!! I did email them, call their help line, etc….
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June 2021 by Darlene Maloney
If I could give this bank a zero I would. I opened a new checking account and did direct deposit now for 5 months. I was to get a $200 bonus for opening a new account. When calling to ask about my bonus they claimed I could not receive it because an account had opened in May last year, but upon telling them it was an opening of an erroneous account they would not make an exception. They had a chance to do the right thing but all they wanted to do was keep all my money all these months! The only comfort was to know Key hasn’t changed one bit - they have never been a good customer friendly bank ever! I will be closing my account- stocking with Trustco and Citizens and Saratoga National!!
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October 2020 by Matthew Holmes
There are a few there that are pleasant people, however this is a small portion. Had a bad experience today, I asked for the manager but that was pointless because the employee I had a problem with dismissed her manager and simply repeated the same answer(which was wrong). I would take a star away if I could because the show(farce) they put on had bad and an unconvincing performance. In all seriousness poorly managed branch.
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October 2020 by Edwards516
horrid horrid no customer service will be withdrawing all my money and report to your corporate offices Thanks
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October 2020 by Rintin Sin
Uncooperative blonde woman there, maybe she was new but very unfriendly
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October 2019 by Bertha M.
I went in there to deposit 2 checks and spent a half hour in this bank. When I walked inside the line was to the door and they only had 3 tellers on. This was between 12:30 and 1:00 on a Friday afternoon. The one teller who was a guy seemed like he did not want to be bothered with his job at all and I was the unfortunate that he waited on. There was no greeting what so ever, very cold. I suggest banking else where unless you want to be treated in a cold manner and have a lot of time on your hands.
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October 2019 by S G P
Oh man where do I even start!. Called the 800.number three times in the three last week and nobody knows what to do to unlock my account. Every time I try to do anything from money transfer to online access to ACH or even at the branch , it is just a nightmare. I feel like I am dealing with someone who doesn't want to give my money back....Thieves or what???
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August 2019 by James scripps
Great customer service been doing business w them for years, never any issues would definitely recommend.
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March 2019 by Nine Lives
Refused to cash EE savings bonds I have previously cashed without issue at another branch location. The notary I saw afterward was helpful and friendly but seemed confused that I was told they don't cash savings bonds. He was unaware of any policy changes forbidding the cashing of bonds. Do they cash them or not? I still have absolutely no idea, but this branch is pretty dismissive and unhelpful in comparison to others.
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December 2018 by Miriam Miriam
The bank is good when your not dealing with Latham , NY location, the customer service is horribly performed!!!!!!!!!!!!! This is the Latham branch. Give you an example; my son and I share an account to pay bills. He went in to deposit his paycheck, no big deal. Once he signed the back of check, he told the lady which account to deposit it into. Then he asks for 100.00 back. Usually it's a normal transaction. They refused to give my son any cash back, mind you there was 300.00 in account . Then after he got the receipt for depositing his check. The lady tells him there's a hold on his check for 10 days. And he's not allowed to touch the bill account since he's a minor. My son is not a minor he's 21 years old. And he has permission to do whatever he wants to either account. There's no restrictions!!! After looking at the receipt my son was given he noticed she depisited his check into the wrong account. He proceeds to tell her about the mistake she did, but the teller tells my son he's got to live with it and have a nice day. My son was shocked with the reply and asked to speak to manager , there apparently was no one available. He gave his number for someone to give him a call back. No one called, two days later. I called the branch in my sons behalf , since we share the account. They basically cussed me out and said they are only doing their job and to just shut the blank up. And hung up on me. I then went down to the branch to confront them and the person I spoke to seemed nice at first but once you explain what someone else in their branch did to a customer, the roof caves in!!! They are on the defense and are rude! I had to call the customer service and make a complaint. Then I went to my branch to clear this whole mess up!
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November 2018 by Patricia Smith
If I could give this "bank" zero stars I would. Since they took over First Niagra I have had nothing but problems, all of which Key bank has created .I am done wasting my time dealing with an outfit that clearly has no interest whatever in customer service unless they are dealing with a large business account. I am closing my account tomorrow . To anyone reading this, be warned: take your personal account elsewhere unless you want unending aggravation and complete indifference. When I closed my savings account with them last December, no one even asked me why I was doing so. That pretty much sums it up .
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July 2018 by Mandi Brozowksi
I've been with them for 13 years and this branch has the worst customer service ever wouldn't deposit 3rd party check inless the people were with me never had this issue before really thinking of switching banks
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June 2018 by John Whalen
I have been doing business with Key bank for over 25 years. They handle accounts for both of my businesses as well as my personal accounts. I have always received professional high quality service from Keybank. Additionally, they have provided multiple mortgages and business loans at competitive rates.
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September 2017 by kay zakrewski
Worst bank I have ever dealt with. Ever. When I had first niagra I have never in my 4 years of having an account with them did I have any issues. Not one! Now that it is KeyBank I am getting all of these charges for everything! Over draft fees every 2 days because I'm not even negative in my account. Everything is over draft fees. 38$ every single time. And having to pay for ATM fees. I call and they claim my over draft is turned off that way I can't go into the negative. But yet I have all these over draft fees. Unbelievable. 4 years with a bank and I now have to switch to a better account else where.
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February 2017 by SawDustChic
Keybank suxks
