-
February 2024 by Marshall B.
Scam - took my money and never sent anything, not even a confirmation email. Do not buy from them.
-
January 2024 by Bim Arthun
I wish I could give a 0. And like the others, wish I'd have seen the reviews ahead of time. I purchased online on 11/30/2023 as a Christmas gift. I've been trying to obtain a return auth number since 12/26/2023. The company does not respond to repeated phone calls or email messages.
-
November 2023 by Charlie A.
STAY AWAY FROM KINGS CROSS KNICKERS. I attempted to purchase knickers from Kings Cross for a golf event that was four weeks out. First issue was that they contacted me two days after I placed my order to tell me that the items I requested were not available. After several calls and rounds with them to find out what was available we picked the replacement and re-ordered. The order included five-day delivery, which would have left plenty of time in our schedule. Second issue is that they never showed up and they never sent the package, I have the UPS information to prove they processed the label but never sent the package the first time. Although we attempted to reach them several times over the course of the week, no one responded to the VMs or emails. Third issue was they processed the payment, so now no order and I was out the money. The order showed up when we were at our golf event, just a few days too late to be of any use to me. Final issue is that I now have a pair of knickers that I do not want and do not need. We have reached out to them numerous times to get a return label and refund and strangely enough no one has returned our calls or emails. Do not order from this company.
-
September 2023 by John P.
If I could give zero stars I would. I received the knickers I ordered within days, and the quality of the garment is excellent. From there, it has been a nightmare. I ordered knickers size 5'9" - 6'0". The knickers I received are for someone 6'0" - 6'3". The crotch of the knickers is 6-8 inches too low and the hem comes below mid calf vs. the +4" past the knee they are supposed to reach. I called and emailed their Customer Service 12-13 times thus far with no response. Don't bother doing business with Kings Cross Knickers.
-
June 2023 by Mike Ballentine
I wish I wold have read reviews before purchasing. I ordered a pair of Knickers and socks. When they arrived they were the wrong size. I emailed to set up an exchange, followed up with an email and phone call a week later, another phone call a few days after that. No answer, no response. Awful experience.
-
June 2023 by Jessie Frank
Do not order from this company as you will not be able to return. They do not answer emails, live chat, or their phone. My product arrived and the knickers are very small and was missing the hat.
-
May 2023 by Luanne W
We ordered hats and socks for a 100 year celebration for our Country Club. We received the wrong color of socks and I immediately called to ask for a return authorization number. I was never given an option to speak with anyone. I left a message.. Not once. but a minimum of 12 times. I even emailed them as well. It is now at least 12 days out and I have still not heard from them. They don't deserve a 1 star rating but I am forced to rate them!
-
April 2023 by Wendy Miller
Paid $250 + for two outfits. Quality was marginal. Customer service abysmal. Don’t waste your money.
-
March 2023 by Ken B.
horrible customer service . didn't receive my total order and after saying they would rectify it they never did. stole my money in reality
-
January 2023 by Glenn S.
I bought from kings cross, like everyone else didn't receive correct goods. I returned what they sent, tracked it and got my credit card company to take money off them. It took alot of correspondence and hassle but a year on got my money back. A sham company
-
August 2022 by WHIT BREEZE
BUYER BEWARE! I ordered an outfit it arrived in reasonable amount of time. It was wrong color socks. I sent email to them and Darren responded right away, saying they would ship the correct color. Now 2 months later several calls and emails no response and no correction to the order.
-
July 2022 by Jason W.
They sent us the wrong item and they won't email back or return calls. We got one email from them that said "sorry about that". They haven't responded since. That was a few weeks ago.
-
May 2022 by Chris Y.
So far, I have called and called about an order placed in April. I have also emailed multiple times wondering where my order is. Until I receive and response, consider this a negative star. Not sure how you can run a business like this! If and when I receive a response or my apparel I will adjust. For now, DO not order from them!
-
January 2022 by Ståle Hørlyk
Horribel!! Stay away ??One star is to much. I ordered pants in August 2021. Have not heard or seen anything. Sendt severals mail, but no answer. Are they still in business?
-
November 2021 by Peter Barney
Really bad, ordered 5 weeks ago. After several emails and phone calls I still have not gotten through to anyone. Pretty sure this company is nolonger in business. Had to call my card and open a dispute to get my money back.
