-
July 2025 by Daniel ORourke
Prices high
-
June 2025 by William Smith
Ordered a Washer, they advertise pickup available within 3 hours. Arrived 3 +15. Order fulfillment person not in the building. Do not try and pick up on a Sunday at this store. Cancelked order, went to HOME DEPOT.
-
June 2025 by Johnmar Rodriguez
They don't pocket up the phone
-
June 2025 by Amy Muhs
Fast service
-
June 2025 by Peter Giftos
I ordered online for curbside pickup. Ordering was easy, and the pickup was quick.
-
August 2024 by emmy
Without exception the Latham Lowes is the ABSOLUTE WORST when it comes to DELIVERY, CUSTOMER SERVICE, AND MANAGEMENT. Whatever you do, trust the many many warnings written by reviewers concerning ordering ANYTHING that needs to be delivered. This store uses a rinky dink third party company for delivery.. most often they just don't bother to show up at all, with absolutely no explanation or notification , after you have sat home waiting all day long after taking the day off from work. If you expect management to help remedy this situation, forget it.. Drew in particular is arrogant, rude and dismissive. If you expect customer service to even bother to answer the phone when you call to get a remedy, forget it, the service desk phone just rings and rings and rings and then hangs up on you without ever answering. If on the very rare chance that you're delivery truck does show up, it will be manned by some very rough looking characters out of New York City that will be rude, incompetent and unhelpful.After 25 years of being a loyal customer, I will NEVER ever shop at the Latham Lowe's again and the only reason that I will continue to shop at other Lowe's is because Lowe's corporate office worked very hard to make me a satisfied customer after this last disastrous delivery incident. If I find that the other Lowes begin treating customers the way that the Latham store does, I will do all future purchases with Home Depot and my purchases are significant, I flip housing for a living and according to my accountant I spend an average of $90,000 a year at Lowe's
-
July 2024 by Jamison Ott
6:11pm Sunday 7/28/24. I went in to get a quart of paint to finish up a few interior window frames. Driving home to Duanesburg from Saratoga I thought I would stop at the Latham Lowe’s because it is not far off of 87. I went in and went to the paint station. Rang the bell for an associate. Five minutes later a guy came to pick up his paint and told me good luck because he had waited so long. I then pressed the button again after another 5 minutes. And then again 5 minutes after. I looked to my left to the self checkout and asked the associate Mikaila if someone worked at the paint counter. She said yeah but “only the manager can do that right now and he’s pretty busy” I said well as you can see I’m not the only one waiting (2 people behind me). Which Mikaila then responded with that well the “Manager is very busy and you should just come back tomorrow”. The woman behind me was appalled and told her that response was unacceptable and she ended up leaving. I waited a few minutes later when an Associate named Chris came to assist me. He asked me what I needed and I left to get my other item and came back about 5 minutes later. I thanked him for assistance and couldn’t help but ask if he was the Store Manager. He said no I’m not is there an issue?..
I said no you’re fine I just wanted clarification for when I wrote my review since the Store Manager was the ONLY one in the building who could assist in the Paint Department according to Mikaila at the Self Checkout 13 feet across from the Paint counter who told me to come back another day.
Thank you Mikaila for inspiring me to write this….
-
July 2024 by John Keaney
Hate big box hardware stores. Bought over $300 of Christmas lights and 3/4 of them stopped working and they would not refund the purchase. They stated there was a sign posted when we purchased them stating all lights must be returned by 12/26. We purchased the lights as soon as they were out for sale and at that time there were no signs for the refund policy. I have not shopped there since and will never shop there again
-
July 2024 by Mark Styno
Customer service is the same poor
-
July 2024 by Sandra Andrew
So many beautiful plants. We had to wait a few mins for help in the garden area but a few associates showed up all at the same time when the cashier called for assistance.
-
July 2024 by Paul Kopmar
It's Lowe's....sometimes too busy, big and pricey but it has lots!
-
July 2024 by Chris Mikelinich
A very nice ,well stocked store with friendly, helpful and knowledgeable staff.
-
July 2024 by Paul Cicchinelli
Home improvement store, easy to find things, very friendly associates. Has just about everything you need for the home.
-
July 2024 by Antoine Martin
Manager Jeff! You interview women, flirt with them, talk about their smile and verbatim say they got the job... only to find out they were not selected for the position. You're a scum bag and I'll be seeing you very soon. Have that same energy.
-
July 2024 by John Amato
We spent some time in the electrical department looking for an item. We were then assisted by two employees. It appeared that Lowes did not carry that item. We went directly to Amazon on our phone and ordered the correct part.
