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January 2023 by Sal Lamanna
Horrible branch. The manager Christian is extremely rude, will hang up on you while trying to explain an issue with your account. Customer service is horrendous. Much better banks out there
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September 2022 by Michael Leidy
I don't have many occasions to physically visit a bank anymore, but when I went to get a certified check the other day the teller I dealt with was friendly and knowledgeable. I've been with NBT 10+ years and overall it's been a great experience.
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July 2022 by 04SWED20
The young lady at the counter told me my check would be available to me next day, it’s about a week and a half now and nothing.. when I called them it sounded like the lady on the phone was just very annoyed that I called, she told me she’ll work on it and call me back before they close, I’ve gotten no call back and honestly doubt the lady even tried but I guess since it’s not their money they don’t really care they just tell you what u wanna hear
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February 2021 by Grant Slingerland
Friendliest bank in town!
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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January 2020 by Ninja Squad
How come the ATM never works?!? I can't slide my card it keeps error this happened a el few weeks ago also
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July 2018 by lisa hughes
Took 20 minutes at the drive thru because the teller didn't believe it was the check issuers signature! I was the only one in her lane and she had to make herself look busy by making my life hell.
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December 2013 by John Ryan Lizardo
Love love
