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November 2023 by Jared Schworm
The service staff Justin/Mike at Nemer VW are so incredibly rude it’s amazing that these people have jobs. Clearly this goes on all day everyday by reading the reviews…Anyway, I thought my car was having an issue stalling when it ending up being hill assist which I did not know was a thing. I brought my car there to get looked at and wanted “expert” advice, not to feel like I’m an idiot and talked down to. Not only that, I went here for my second oil change which was supposed to be covered under the no worry/guaranteed 20,000 maintenance warranty but ended up paying because I thought the first one was free, not the second. I only realized that I wasn’t supposed to pay several months later. Wouldn’t you people know I only have 16,000 miles on my car?? This warranty is right on your website.Also, my brakes began grinding on metal 9,000 miles after Nemer’s inspection. They made mention of brakes deteriorating because I would have been covered for the rear brake recall VW sent out. Since then, I paid out of pocket at 25,000 miles for new brakes which is unheard of. I’ve contacted corporate and want them to work out a refund. So, if you want to get ripped off, talked down to and argue with the most condescending, arrogant staff you’ll ever meet in your life, check out Nemer VW in Latham! They wont disappoint!
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November 2023 by Jeff Kuftiak
We returned to Nemer for our second car because Archie is fantastic to work with! He has a relaxing/calm demeanor, and always explains things clearly. We never felt pushed or rushed. It’s refreshing to work with someone who is both genuine and good at what he does. Highly recommend reaching out to Archie next time you’re looking for a car!
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October 2023 by Jennifer Marshall
I had my car towed to Nemer VW. It was my first experience with the dealership. Mike Green was very friendly and professional and kept me informed during all stages of the repair. He pushed to get my car done when I needed it. I will definitely be returning.
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October 2023 by Neil Schneider
Had a great experience purchasing my new to me 2019 Mazda CX-3, Kristian is a great salesman who didn't try any classic salesman tactics on me, let me come and go at my own pace and was willing to haggle on the price a little bit! Unfortunately though, on the first day of owning it I heard some noises in the wheels but Travis from service got me right in and they got everything all fixed up. There was some more wheel noise going on a couple days later and Travis got me right back in this morning to check it all out and make sure I was good to go. After my last purchase from a different dealership back in early 2020 I wasn't going into this with high hopes but the service at Nemer has been pretty superb so far and exceeded my expectations. Thank you for a smooth transaction and after care!
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October 2023 by kimberly bode
I have been going to Nemer for 5 years and I love it there. I’ve been to other VW dealerships and they don’t compare. I’ve gotten two cars from them and go there for services. I always feel like they have my best interest in mind. Everyone is very friendly and helpful. I highly recommend this dealership!
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October 2023 by Gene Ninestein
Everything went well, with a few exceptions. Calculation for loan rate didn't match what I found using online calculators, off by about $1/month. Odd. Some of the paperwork was not provided - we weren't given the loan account number, making online account setup a pain. Ran our credit twice. A "VW" corporate decision - decided not to include a level 1 charge cord with an electric car, seems pretty fundamental! ID.4 Drives nice. Comfortable.
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September 2023 by Jaylin Frese
I brought in my Jetta for an oil change and inspection earlier this week. When nemer called with a status update they said that my vehicle would not pass inspection because my front rotors were “completely rusted out,” I said to the service person that that was surprising to me since I had just had my back brakes completely redone at another garage and you would think they would have wanted the sale from doing the front brakes as well. Mind you, my car does not squeal, shake, or anything. I told the service person that I needed to get a second quote so they failed my inspection and I went on my way. I brought my car to the garage that did my back brakes, and they said that I had the best brakes in their parking lot, my brake pads were like new, and that my rotors were absolutely not rusted out. They passed my inspection. The only reason I went to Nemer in the first place was because I thought that dealerships were supposed to be more reputable than a small garage. I was wrong. Nemer was trying to charge me $800 for a service I did not need. Beware!
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September 2023 by Joan Wennstrom
I always call Pam to help book my appointments. She keeps track of my maintenance and finds me an early in the day appointment. The waiting room is comfortable and I am able to get my real estate work done while waiting. I am usually in and out within an hour. This works for me and my busy schedule. Staff is friendly and efficient.
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September 2023 by D W
Unbelievable....I cant even believe i just spoke to the service mgr who didn't make any sense in a description of the service that i requested and was charged for, a full car inspection, (diagnostic) Head to Toe, They gave me a quick visual inspection that was so elementary. 3 items visual, This is a brand "Dealer" who should be doing an in depth safety and (future) common service check and in depth list for a "charge". The other car window service i had was completed properly. With todays competition, i will not come back! i've had many friends buy cars from Nemer but will not recommend Nemer VW!!
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September 2023 by Brenda Johnson
Great selection of new & used cars. Had exactly what we were shopping for. Great young salesman helped us through the process (Mr Samuels). Went from test drive to owning in 2 days time!! Would recommend without hesitation. My only "negative" would be that not all of the transaction was handled as closely as it should have been- a couple of paperwork issues remained, and a couple of "certified pre-owned inspected" issues had been overlooked. (as we went to leave there was a low battery warning for a key fob, and we discovered a bulge in a sidewall of a tire that was missed!) Over all- super pleased with our "new to us" vehicle...and the process as a whole.
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August 2023 by Brad B
This was my first purchase at Neemer. We had a great experience. The salesman and manager were professional , considerate to our concerns. The salesman was very knowledgeable about the car and it’s features. The transaction was very seamless. I had a great experience.
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August 2023 by Joely Conto
I stopped in on a Friday to inquire about how to go about the end of my lease and to find out more options moving forward. As soon as I walked in I was greeted by David who was excellent at talking me through my options and what to do next. I told him what I was interested in and he found me the perfect car to lease next! The process was so smooth and simple I honestly didn’t believe it. But 3 hours later I left with a new car! David and another wonderful coworker stayed late after hours to make sure I could leave the lot with my new car! Such a great experience!
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August 2023 by Coralyn Zollman
This is our first time buying a VW car. Me and my family are mostly a Toyota or Honda fan. But my daughter found Nemer VW and met Archie and fell in love with the car. Not only it’s a gorgeous car, it’s also has a lot of safety features that’s good for a college student. And not only that, it fits perfect on our budget. Archie and the rest of the staff accommodates our needs and they went above and beyond. Thank you Archie. I’ll be calling you when I need a new car. Keep up with the great work.
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July 2023 by Jessica Erickson
Over the weekend I stopped by Nemer and was helped by Kristian. Kristian is a phenomenal salesman! He worked very hard to get me exactly what I wanted. I left feeling heard, happy and in a brand new 2023 Taos. I would highly recommend Nemer!
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June 2023 by John Dineen
Archie provided myself and my family an amazing car buying experience from start to finish. A true professional in every sense of the word. There was no pressure to buy, his familiarity with the vehicles was top of the line, and he made the process simple and seamless. Highly recommend going through Archie for your next vehicle purchase.