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February 2024 by Michael Burick
We are looking for a car for my daughter. Sean had kept my info and contacted us for a used car. While this one didn't get us there I am grateful for his efforts. We have gotten cars there before and have been satisfied. Update:we did find a car there today and made a purchase. Moe did a very good job with us. Cannot wait to pick it up. My daughter is so excited!
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February 2024 by Brianna Reed
I had the pleasure of working with Cidalia at New Country Lexus. My previous car had been totaled in a bad accident involving a deer and I was very stressed out with the whole totaling process through insurance and was dreading going through the car buying process due to past experiences at other dealerships.I am BEYOND thankful and grateful with my car buying experience with Cidalia as my sales person and the dealership as a whole. The entire team from the service workers, technology specialists, the team who detailed the car, the finance guys Asam and Kyle, to the sales Manager Brendan- they all went above and beyond with making sure my GX 460 was sparkling and that I was satisfied with my purchase. The process was quick, smooth, efficient, and this is the first time I felt like I walked away with a good deal after purchasing a vehicle. Thank you all so much!In a time where customer service seems to be lacking everywhere, New Country Lexus is a breath of fresh air. Top notch team.
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February 2024 by Baryalay Wardak
Don’t have a lot of vehicles.
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February 2024 by No Name
Cedalia was amazing! She connected me with the perfect car and Kyle killed it with the pickup. Matt in service was a rockstar and Finance made everything so easy!!! Highly recommend this dealership and I’ll never not own a Lexus! They even knew it was my birthday so Cedalia put a bow on it for pickup!! Awesome people and gorgeous car!!
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January 2024 by F. Scott Moore
I had a great experience! Here it is... I used to work at a great dealership years ago and I also know how bad they can be. I had an usual situation with my physical key not working and I submitted a contact form to the Parts department not expecting anyone to respond as that seems to be the norm these days. Not only did they respond, but the General Manager himself called. At first I expected him to try to sell me a new car! It was quite the opposite. Jarod’s only concern was first to be sure me and my family were safe and then to ask what he could do to help! Amazing customer service. They ordered me the key I needed and Jarod himself kept me informed on its status. I was so impressed and fortunate that I chose New Country Lexus for my purchase. Thank you Matt (parts), Patrick (service) and Jarod (sales) for your assistance.
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January 2024 by Annie King
Matt Goldberg was phenomenal to work with. I was in no rush to get into a new car and Matt only showed me patience and professionalism as I popped into New Country a handful of times over the last few months. He is knowledgeable, responsive, and made the car buying process enjoyable. Lexus makes a great car and I’m in love with my new one but Matt really made the experience worth bragging about!Kyle, the business manager, who walked me through the final formalities was also pleasant. Thank you Lexus New Country of Latham!
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January 2024 by Jack Nguyen
Định was amazing going over my brand new RX350 with all its new technology features. Ahsan was my finance manager and made sure all my questions were answered! Can't say nothing but amazing things about them. Thank you New Country Lexus
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January 2024 by Jen Panichi
I have to say, years ago I didn’t have the best experience with one of the salesman there. I wasn’t planning on going back. I decided to give it another try as I am a Lexus girl through and through. I am so glad I did, Dinh was awesome to work with! Just a genuine guy who was very knowledgeable and did not give me a shred of that sleazy salesman feeling. Even months after I bought the car he’s been so helpful and responsive with any questions I’ve had. He’s the reason I’m giving the 5 star review. I hope he never leaves!!
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January 2024 by Kimberly Matan
Please DO NOT purchase a used Lexus from this dealership. They sell used cars with terrible, cheap brakes and tires. Leaving you to replace them a year later. Awful service.
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January 2024 by Clinton Freeman
Dinh Ngo was terrific. He went out of his way today to help me with some concerns regarding my vehicle. I usually don’t do reviews but this man took the time to help me and explained it to me and made sure I understood it perfectly before I left and he was not even my sales consultant. I highly recommended him to anyone that is looking to get a vehicle. Thank you Dinh
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January 2024 by Ryan Hammond
Dinh and his team made the process of buying a vehicle very easy answered all my questions and made sure I was informed throughout the whole process.Thank you new country lexus of lathum.
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January 2024 by Nicole Mellow
Great experience buying our Lexus NX 350h. Dinh and Kyle were fantastic to work with - very responsive. We shopped around a lot but these guys were above and beyond with their customer service, before, during, and after the sale. No doubt that we will stay with them for our future purchases!
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January 2024 by suzanne morris
Always a great experience with knowledgeable and friendly people.
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January 2024 by Lois Turco
Such a wonderful dealership!! Stress free car shopping, incredibly helpful staff. Kudos to Christine and Brendon, and a big thank you to you as well. Lois Shoemaker
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January 2024 by Sara Griffith
At 42, one of the best experiences buying a car at a dealership that I've ever had. New Country Lexus has their pre-owned vehicles priced to sell. The 2017 Prius Prime I purchased was on average listed $3,000 less than other local dealerships. Christine Breunig was a fantastic sales consultant and couldn't have made the process easier! Kyle West made the final purchase seamless and very relaxed, and a shout out to Kyle the delivery specialist (whose last name I don't know). While I was waiting for the car to get registered, Kyle (younger) kept me company, answering my questions about various Lexus models and keeping my laughing with all the good jokes. Highly recommend buying new or pre-owned vehicle here.