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March 2024 by Thomas Kubiak
Ordered 7 hours ahead of time and still ended up getting my food late. Scheduled a pickup for an order and arrived about 5 minutes ahead of the pickup time. Food ended up ready 10 minutes late - making me late for a meeting. Before me 3 people walked in and grabbed their order from the person behind the counter. Nice job Panera!
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February 2024 by Helen Simpson
Always a good place to meet clients for a coffee and a pastry!
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February 2024 by Cateline Forrest
I’ve gotten several hundred drinks here over the past year and it’s always clean and lovely. I go through the drive thru a lot and the staff is always very friendly and polite, I never feel like I’m bothering them asking for a Diet Pepsi. How fast it is depends on the time of day but when they’re not slammed it’s almost instant service, and when they are slammed they do their best and keep a smile on their face. I don’t think I can say anything positive about any other fast food place in Latham, but Panera really has their stuff together.
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February 2024 by Andrew
I love getting their soup and sandwich deals. It's good food at a good price. And, it's pretty fast.
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January 2024 by Gigi Haynes
hORRible, terrible service! I called the store manager while still in the store and neither of the 2 managers on duty could be bothered to come out and hear our concern over the rude front counter woman on the left side. They sent out a drive thru worker to ask what was the issue was. I told her that I needed to discuss the matter with a mgr. She told me he was not available. I asked if there was another Mgr on duty. That one couldn’t be bothered either. I asked what the names of the managers were that couldn’t be bothered to hear my concern. She was in communication with them via her drive thru headset and reported back to them that I would not discuss it with her. Still no one came out. She was short with me because I would not discuss my issue with one of her fellow workers. She went to the back. I started packing up all our food to leave and she came back out and told me, “I’m giving you one more chance to tell me.” I told her, “No, I was giving it a minute to give your managers the chance to come out here and speak with me.” To which she replied they were busy and that wasn’t going to happen. I replied I would be calling corporate. She then smiles the most sarcastic smile and singsongly said back to, “oh, that’s great, you do that, have a great day”All of this because I had an issue with the app trying to get the free smoothie that I had been notified about via email after we paid for our $40 worth of food. The front lady told me that my issue didn’t concern her and was zero help. That’s why I wanted to speak with a manager. Now I know why the employees were so rude and not helpful. It comes from the top. I am going to call corporate.
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January 2024 by Joseph Yusaitis
The food was delicious.The place looks very clean.
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January 2024 by Aron Romanoff
Look, it’s a Panera. However, this location is always impressive with the amount of ingredients they forget to put on or take off despite specifications. Other than that…yup! Panera! Absurdly overpriced given the product…yet I still come ??♂️
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January 2024 by Bennett Ashley (Ben)
This is a really good Panera to go to, keep in mind I only go at slow times, but it is good when I
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January 2024 by Tenisha Dance
I ordered a pick two salad and sandwich deal took it home showered then sat down to eat and the salad container was sticky and dirty and my sandwich was supposed to be a BBQ chicken sandwich but what they gave me was a mess and nothing close to what I paid for. I got dressed and went back to the store and was disregarded and treated very disrespectfully by the manager I believe her name was Lindsey. She was very dismissive and didn't care to rectify the situation or make any effort to satisfy the customer. She looked at me as if I was disturbing her day.
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January 2024 by Matt Stein
We ordered 3 sandwiches which all should have had avocado and none did. Ordered the chicken cordon blue sub and they didn't put the chicken on. This was drive through and it took a while with nobody else in line. At lot of mistakes for a $77 tab. Disappointing to say the least!
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January 2024 by Kristy P
Had my mobile order ready on time! Thanks!
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January 2024 by Bé C
Went there this morning. Took forever got the wrong order than my car seat and I got burned with hot coffee yippee ??not cool at all. I hope the stain come off my
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January 2024 by Beth LeRoy
No WiFi-12/29/232:00 pm
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January 2024 by My Home
Slow service. Waiting for an hour plus to get the
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December 2023 by Michael Schin
What I liked most was that it was clean and spacious. A very very close second to that is of course the food. As usual, Panera delivers. I'll be back.
