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November 2023 by Ed BrownEye
I sent my husband to Pioneer in Latham today for a simple less than $700.00 deposit. We have been making the same deposit every month for 6 years at various local Pioneer branches. This was the 3 or 4th visit for the deposit and once again they asked him for ID. Why? Every other branch we have gone to has never given him such a bad experience. Not one other branch ie...Watervliet, Troy, Brunswick and Cohoes has ever asked him for ID just to make a deposit. I do wonder if Latham branch is just a little too racist as my husband is a Black man. Maybe someone can help me figure this out.
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November 2023 by Apex Sewer and Drain
Excellent branch! always a pleasure to stop here.
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September 2023 by Brian Bloom
Very nice and helpful people. A refreshing change from our current credit union. A change is in order I believe.
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August 2023 by Olivia Pope
This is my branch and Michelle the teller is why I drive just for this location. Josh the customer service rep isn't here any longer, which makes me sad but Michelle is and again she is the best. She keeps that small town personal touch her at this branch. Now I can't say the same for other branches but here........again....personal.
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May 2021 by Daniel Booth
I recently changed my personal and business banking to pioneer and I couldn't be happier! The personal service I receive is such a welcomed change from the bank I had been using for many years.Alisa, my contact with pioneer at the Latham branch never ceases to amaze me. She is always a pleasure to deal with and is always there when I need something big or small.In the short time I've been with them, I already know I won't be doing my banking anywhere else. I've even set up accounts there for my teenage children.Thank you, as always, Pioneer and Alisa for making my banking easy and all transactions seamless!
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May 2021 by Angela Primo
Went to set up for a joint account and Kelsey made everything super easy and simple. She was extremely helpful by answering every question thrown at her. So again thank you Kelsey for making adulting easy
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May 2021 by Budget
It;s A Pleasure Working With The Staff At Pioneer Bank They Are Always Very Helpful And Pleasant. I Recommend Pioneer Very Highly.
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May 2021 by Bill Tare
Always kind , respectful !Excellent customer service
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May 2021 by jp kass
Great Bank, excellent service and employees.
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February 2021 by Big Breakfast
This bank just keeps closing earlier and earlier I might have to bank elsewhere.
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January 2021 by Kelly Gould
I love banking at Pioneer because the staff is always friendly and genuinely happy to see me. They're also conveniently located right off the Circle.
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March 2020 by Valerie Pettigrass
I absolutely love the staff at the Latham Pioneer branch! Not only are they knowledgeable, professional, and friendly, but they are also compassionate. I have been going there for years and won’t go anywhere else. They have become like an extended family and when I had a serious medical situation, they were caring, concerned and supportive. They not only focus on the intricate details of handling your finances, but cultivating relationships with their customer as well.
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March 2020 by SuperIntrovert8
It's always a pleasure coming to this bank and seeing the friendly smiles of the amazing representatives, coupled with their wonderful customer service creates a great experience each and every time. This means a lot coming from me as I'm a socially awkward mess. ? 5/5 would recommend.
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March 2020 by Amy Johnson
I feel like I am part of the Pioneer family when I do business at the Pioneer location in Latham. Michelle and her entire team do everything they can to make me feel like a valued business and personal banking customer. My best banking experience in 35 years in business.
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March 2020 by Craig DeBono
I have had nothing but great experiences at the Pioneer Latham Branch. Everyone is professional, helpful, and they make the process smooth. If you're looking for a new bank in the area, would highly recommend.
