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November 2023 by Christine Bandos
I was hired Right at Home/Albany in 2018. This agency has proved nothing but excellence, empathy and compassion in the population they serve. The owners go above and beyond for all staff and clients they have.
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May 2023 by P Holmes
Excellent place to work as HHA/PCA due to staff!???
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October 2021 by M Delong
Thank you for the wonderful care and kindness your staff gave to my husband!
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July 2021 by Traute Lehner
When I needed a home health aide for my elderly mother coming home from rehab, Right at Home was the only local health care agency to answer my call and jump right in to help me out. They provided the absolutely perfect aide within just a few days. She proved to be the angel who helped us get through a very difficult period. I can't speak highly enough about Right at Home.
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April 2020 by Bianca M.
No way would I trust this Francise's amateur company. They do not have your loved ones best interest. NurseCore is the BEST in the area. Ask for Tim or Lucy. They will make sure your family is cared for in all levels.
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April 2020 by TJ Dunn
Thank you for the above and beyond care and kindness you showed to my Aunt, Connie. It is a comfort to know that you were there helping her and with support. I wanted you to have something of her to remember her by and to show my appreciation.
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April 2020 by Aaron Cross
I want to thank you and your staff for helping us get through a difficult six months. We managed to keep my dad in his home until he acknowledged that it was no longer possible, a difficult admission for him to make and one I'm grateful we didn't have to force him to make. Please pass my family's appreciation on to your staff.
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March 2020 by Colette Enslin
Without getting into too much detail, my recommendation on this franchised agency is not a pleasant experience. Their work ethic (company) from co owner James Davis who “plays aides against each other” to manipulate the staff against families. I had one aide who stated James was a “weirdo“ and tried to “appeal to her” in an inappropriate manner. His staff places added stress on families by not sending trained aides. All medical notes from this agency have been recorded by insurance caseworker and read by family members. They are SNEAKY and dishonest. They do not have your best interest for your loved one. There is no sincere TRUST. They prey on vulnarable families. The fact they are using MY review as an opportunity (opportunist) to PROMOTE their company as a response below rather than take ownership of this review should tell you what type of people your dealing with!
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March 2020 by Collette
Without getting into too much detail, my recommendation on this franchised agency is not a pleasant experience. Their work ethic (company) from co owner James Davis who “plays aides against each other” to manipulate the staff against families. I had one aide who stated James was a “weirdo“ and tried to “appeal to her” in an inappropriate manner. His staff places added stress on families by not sending trained aides. It’s almost like the movie “Stepford Wives” but they are ‘aides’ who are played against families making them feel uncomfortable. I’ve had heard some disturbing stories of how they treat families from
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March 2018 by RAH Albany
Our mission at Right at Home of Albany, New York is to improve the quality of life for those we serve. To that mission, we hold our office staff and caregivers to a high level of excellence while providing custom home care services to our valued clients and their families. Before a caregiver is brought onto our team, they must undergo multiple screenings and training, which includes extensive background checks to ensure that they are qualified and more than capable of providing the very best of service to your loved ones. The safety of our clients and our staff is our number one concern. As the co-owners of the Right at Home in Latham, NY, we invite Ms. Granito to contact our office and we will reiterate the process used to ensure our client needs are consistently met including those times when there are allegations of theft. The facts in this circumstance were incorrectly reported to Ms. Granito. Right at Home has been a trusted in-home care provider in the Capital Region area. Our high client and staff satisfaction received through testimonials as well as a third party quality assurance firm assures us that our processes and client care continue to be one of the highest in the region.
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February 2018 by Maxine Granito
Here's an idea. Send an aid into the home of a man dying from cancer to 'look after him' while his live in caretaker goes grocery shopping. Then steal $1200 in cash from his pants pocket. Then steal some food. Then when the caretaker comes home immediately declare, "I never touched his wallet. I don't touch people's money." Then after the police arrive have the owner himself come into his home and personally berate him, go through all of his belongings and then cut off services immediately. KARMA is real and it will find you. I hope this business burns in the flames you've fanned.
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October 2017 by Susan Mcavoy
This past winter my family found ourselves in need of in home care for my elderly, disabled father. It was an extremely daunting challenge to select the "right" firm with the "right" people to make sure Dad got the help that was needed safely and comfortably while maintaining his dignity. It was also important to us to provide our Mother with some respite that was much needed. A phone call to Right At Home provided us with an opportunity to gently put the plan in motion. From the very first conversation with James, we looked forward to a meeting in which we all and got to know him, the goals of their firm and the services that they were able to provide at a frequency that worked for our parents. We met an extremely compassionate person that enabled our parents to accept the changes with grace. James promised to match his caregivers with our family dynamics and assured us that if the fit was not to our liking we could shift. Extremely comforting, although for us it was not needed. The caregivers that he selected were a great fit. They provided us with the care and companionship that was needed for my father and the confidence and compassion that enabled the respite much needed for my mother. It is a very difficult, emotional decision when facing the daunting task of outside care within the home. Right At Home promised to work with us to find the right formula--they did NOT let us down--in fact from our perspective, they under promised and OVER delivered. We were thrilled to have their help, insight, support and care giving. We simply cannot say thank you enough to specifically James, Mahogany and Andrew---additionally to all of the unseen staff that we did not have the pleasure of interacting with. It is with no hesitation that I HIGHLY recommend this firm and their services. We are forever thankful!
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October 2017 by Linda Lacoppola
We used Right at Home to help to care for my terminally ill mother for several months in 2016. James Davis and his staff consistently went above and beyond in all aspects of the care of my mother and in support of our family. James was always willing to answer questions and address any concerns that we had immediately. When challenges occurred in our care giving experience James Davis personally assisted us with resolving them and insuring that we were happy with the direct care workers that cared for our mother-even covering shifts himself when one of his workers was unable to report. We are very thankful that we chose Right at Home to help us get through this very difficult time.
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December 2016 by Riley Valerie
They don't practice what they preach.......
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September 2016 by Jasmine Penn-Cosentino
All positive and uplifting attitudes from the staff the moment you walk in, to the second you walk out!
